Tahoe Donner Cross Country Area Hotels

"Hale Mauka is as wonderful for a families as all the reviews suggest. With three teenage sons between our two families, my brother's and my family had a memorable Christmas with several feet of snow, lots of good food that was easy to prepare in the well-equipped kitchen, and many hours of board games played on the nice big dining room table. Ed and Bernadette were kind and responsive hosts. I also appreciated the details that made it all work well - ample soft towels, lots of lanterns and a wood burning stove to make it through the power outage comfortably in the big snow storm, a great house layout for two families with room for separate and together time. "

"Cabin was exactly as pictured. Very clean. Check-in/ out was concise and seamless. Great central location close to town. Would absolutely recommend and stay there again."

"The host was very welcoming! Kitchen has everything you need! This house is very cozy! Perfect for a family vacation!"

"Had a great time celebrating Thanksgiving here. Easy to check in and out, very clean and spacious, hot tub was a great plus during cold winter. Highly recommend!"

"Two families with a 35 year history of renting properties for Thanksgiving. Now in our 2nd generation, this property was ideal. Great for walks. Spacious yet multiple room options so everybody could do what they wanted. Loved the jacuzzi."

"Great spot and host!"

"We were very happy with the house, location, cleanliness. The WiFi was a problem for a day or so but I think it was the community. Ceiling fans in the bedrooms would have made it more comfortable at night. I would definitely recommend and go back!"

"Well maintained property. Will stay again."

"We stayed at this property for 4 nights and we unfortunately had some bad experiences, most of which were avoidable by the property managers - we had to deal with mice running around in the house, not cool, not hygienic and freaked everyone out- house was in beaten up shape with need for lots of updates - beds were saggy, couches were old, dinning table seats had no cushions and hurt our butts, drains were clogged- TVs are old and running on not so reliable platforms- Basketball hoops was broken and had open plastic edges that could hurt kids- Pots and Pans were all dirty and dinged up, non-stick coating was off and pans were unusable, cutting board had mould and cracks all over, knives were blunt- garage door was damaged (apparently by a bear)- hot water took for every to show upFirstly, when you are paying close to 800/night, you expect these things to be in order and sorted out for you. The management once contacted sent someone out who layed down mice traps and brought us new pots and cutting board, cleared 1 drain, etc. but it was too late, they should have accounted for these checks prior to us checking in. Chipped Non-stick pans are health hazzard and Mice running around is just Gross.Despite these inconveniences they did not offer any reasonable refund (offered 50/night refund) which is greedy and stupid in our minds. We feel the best thing to do is to IGNORE this property and let them learn a lesson on how to be more professional and organized "