Birmingham The Custard Factory Hotels

"Expensive for the quality"

"Nice room was quiet, comfortable and clean. The air conditioning did turn itself off which meant room got hot through the night and was not great when woke up feeling too hot. The lofts are also not great and often long wait to get one and bring in top floor had no choice much to use "

"Great experience and well worth the money!"

"Lovely staff and rooms were immaculate. Great location and breakfast was really good. "

"Staff very friendly and I liked being there. Definitely, will book again"

"Lovely clean hotel very friendly reception and waiting staff, would highly recommend "

"not stayed here for a while but the rooms have improved. good location for centre and station"

"Clean room with a high bath in the shower, which looked like a previous re-fit of old hotel's bathrooms. Some space around the double comfort bed & usual Malmaison dark themes and quirky touches. Some reception staff were rude and remote, as their area is near the shopping centre entrance and the coffee shop next door, & not near the rooms. We were able to park with a voucher discount in a space below the hotel, which needed to be booked in advance. Breakfast was chargeable and for £19 a continental brekkie although £23 for hot food which was the non-advance price."

"Clean room, helpful staff, lots of sustainable ideas, great location for the University and leisure centre. "