6/10 一般
Jeremy
与家人出行
2023年07月29日
不满意：员工和服务、服务设施、住宿条件和设施
pros:
Reception staffs are nice and friendly.
Room is large
Good air conditioning (hard to find in UK!)
Security measure make me feels secure
Close to train station
cons:
Clearer are not clearing rooms after their first approach (around 10:00), even with the clearing light on ( we left at 12:30), three nights in a row.
Standard breakfast ( All day breakfast cereal coffee&juice)
Incident:
At the first day of our arrival, the hotel ran into a problem of drought tap. The hotel said it was a problem about the water supplier, therefore, they can't do much on it. The water need to wait until the third day to be fixed.
I do understand that they can't actually do anything on it as it is a supplier issue but as a customer, I must stand on my right. A hotel that cannot supply water for two days is a big issue, plus, they don't take much action on it, only giving out bottled water and a paper of apology. I felt so disappointed on it, if the hotel can't do anything on it, at least they need to issue a refund, as the use of water should be the basic right to stay in a hotel.
Jeremy
2023 年 7 月入住 6 晚