Lancaster The Dukes Hotels

"Great location overlooking the canal. We stayed 2 nights, ate in the restaurant the first night and had cooked breakfasts. Every meal was lovely, the staff were great and attentive to our needs. In general customer service was fantastic and all the staff were friendly and helpful"

"Freindly staff Clean comfortable bed Our room was not as clean as I would expect was not hoovered properly and a dirty spoon like dried up yogurt or something on it . Could do with hand towels as well as bath towels "

"We stayed for two nights in apartment 3 and were impressed with the quality of the room, facilities and cleanliness. The three apartments are in a central location with the railway station a ten minute walk away. In addition there is also paid car parking available if needed at the rear of the apartments. We’ve stayed in Lancaster on many occasions to see family and this apartment will be added to our list of places to go."

"Really nice rooms, excellent food, excellent breakfast, friendly helpful staff."

"Overall a nice hotel although showing signs a wear and could do with a little freshening up (doors, etc)"

"Great location, clean and the room had everything we needed. "

"Stayed in suite 2. Communication prior to stay was good re parking and check in which was as advised. Only slight issue was getting info suite which had very stiff front door. Lovely apartment , very clean on arrival with complimentary beer , prosecco and soft drinks. Information provided in apartment advised it would be serviced following day. Jacuzzi worked once we got the hang of it.TV kept pixeling but got better. Comfortable bed and furnishings. Stayed Friday and Saturday night, got back to apartment to find it had not been serviced as promised in Information however on checking phone I had received WhatsApp message at 9.30 am asking if we wanted towels or robes replacing. As I only read this at 5pm it was too late so sorry marked Communication and cleanliness down for that. On leaving following day asked if we could leave car parked until after 11 am which was arranged. Overall a nice pleasant stay in good accommodation although our overall feeling was it was slightly overpriced. Excellent City centre location though."

"Great room really clean and comfy"

"Central location, comfy bed, excellent coffee machine and nice large room."