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“Staff at breakfast all seemed subdued and only very few interacted with guests. The choice of breakfast was minimal. In comparison with other hotels it was just about acceptable. Some of the seats were uncomfortable due to ware and tear. Ended up sitting on the frame rather than the leather clad seat cushion. The hallways were very dark and the room itself did not have adequate central lighting. The shower was a weak waterfall style shower with out a hose for extra use. I found the concierge……

“Excellent environment, helpful staff and really enjoyable”

“Nice room”

“Room was very big and clean with a huge window and a lovely view of the Liver Building . Reception staff were very helpful and pleasant. Nice bar with outside space and views .”

“Our room was clean, bed spotless and very comfy, the furniture could be updated, the bathroom especially shower cubicle needs revamped, the kettle in room really needs to be descaled, the restaurant was good, breakfast was lovely, dinner was ok, but waiters need to serve food on trays as fingers were on food when serving side plates of vegetables, not good, although staff were friendly, we enjoyed our stay,”

“Great location for walking to the city centre and train station!”

“Good location , good service. Definitely will come again”

“Staff are helpful and friendly”

“Excellent stay will be back”

“It's located in a really good area. Room was clean, hotel was quiet. I was there for a day, no complaints”

“Wrost hotel ever got pictures to prove”