Unfortunately on arrival we noticed ants were crawling on the yop of our fridge. Morning 1 of 2 the toilet was blocked. We notified reception staff of the problems. They came to check them out. They advised ants and toilet would be fixed whilst we were out. Staff contacted us later in the day not sure if things were fixed, so they gave us another room to move to. When back to our room , we first noticed our room door had been left open. NOT HAPPY AT ALL., then noticed ants had not been treated as there we still visible and toilet had not been fixed. We made the reception staff aware of the door having been left open, ants and the toilet not being attended to. On a positive , none of our belongings had been taken. We transferred rooms and had no further issues. Another positive was having air-conditioning and a pool and spa to be able to relax in.
Christine
2024 年 2 月入住 2 晚
8/10 还可以
Leonard
与家人出行
2024年01月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Leonard
2024 年 1 月入住 1 晚
8/10 还可以
Tracy
与家人出行
2024年01月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were very pleasant and my daughter loved the pool area.
Tracy
2024 年 1 月入住 2 晚
8/10 还可以
Justin
2024年01月18日
Justin
2024 年 1 月入住 1 晚
6/10 一般
Renu
与家人出行
2024年01月13日
不满意:清洁度、服务设施、住宿条件和设施
The pool and spa are good. In the family room curtain was torn. The screen door was broken. The room smelt. The keetle was diry boiled water tasted yuk. The biscuits were off. The tea bags were yuk. Towels provided were worn out almost ready to have a rip, very thin and not fluffy. For $300 a night for a family these things can be improved.