Birmingham The Outlet Shops of Grand River Hotels

"Clean rooms, ok breakfast "

"The staff is very rude and dont care about your well being except for Nicole she is very sweet and caring Sylvia is the most meanest person I ever met she doesn't want to do her job at all and doesn't care about the customers and she complains about everything especially when she has to go get customers clean linens and when she has to check you in i would not recommend this hotel to anyone "

"Breakfast norm"

"Overall, good"

"Breakfast was plentiful and good. Parking was good and we stayed on the first floor. Had luggage dollies which we used. Would recommend."

"it was an overall good stay"

"Very nice! "

"This is the first time I have ever left a negative review on anything. However, it is warranted. We had issues with the air and the lights. There was apparently a short in the bathroom light fixture. It would not work most of the time. Also, my son slipped and fell in the shower. It was extremely slippery with no slip-resistant adhesives to prevent sliding. When we asked to file an accident report, they could not find the official paperwork and asked us to write down our information on a random piece of paper. When we asked to speak to a manger, she was not available. We were told to check back later. When we checked in later that day, we were told that the manager had called corporate about the accident report. However, we were not given any information regarding the filing. We stayed three days and asked numerous times to speak with her or have her call us. Not only has she never talked to us, no one from the hotel provided any information on the report, checked on my son, or made any effort to contact us at all. Very unprofessional. Would not recommend this hotel to anyone! "

"Excellent parking"