"I booked this hotel specifically for a short overnight layover with my family, including two young children, expecting a clean and safe place to rest. Unfortunately, the experience was very disappointing.
First, I attempted to contact the hotel multiple times upon arrival at the airport to arrange the shuttle, but no one answered. When I finally reached them, I was informed the shuttle had already left, forcing me to pay over $30 for a very short 4 minute Uber ride.
Upon arrival, the property environment felt unsafe and poorly maintained. It smelled like marijuana outside. More importantly, the room itself appeared not to have been properly cleaned:
* The toilet paper was already opened and appeared used
* One of the soaps was opened
* The pillows looked as though they had already been slept on (and they were not even full sized pillows. They were square small pillows)
* Walls were cracked
*Bathroom was moldy
The overall cleanliness and condition of the room were unacceptable and was next to a room that had a BBQ grill outside, an open box of beer and other messy stuff right outside the room
Additionally, the room was significantly outdated and did not match the photos advertised. Other rooms on the property appeared renovated, which made this discrepancy even more concerning.
Given that we arrived at around 1:00 AM with two young children, we decided to just stay instead of looking for a new room.
The shuttle ride to the airport the following morning did go smoothly."
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