「We were in town for a family wedding and I reserved 3 rooms for us. My family showed up to check in and they were denied access because I was not physically present (I was coming later). Even though my wife is included in my profile they could not get in. My wife, daughter, and daughter-in-law had copies of the reservation but they would not honor them.
The desk personal (Wendy) was very rude and would not help. I talked to her on the phone and she said she would not help.
After I called...
「We were in town for a family wedding and I reserved 3 rooms for us. My family showed up to check in and they were denied access because I was not physically present (I was coming later). Even though my wife is included in my profile they could not get in. My wife, daughter, and daughter-in-law had copies of the reservation but they would not honor them.
The desk personal (Wendy) was very rude and would not help. I talked to her on the phone and she said she would not help.
After I called...
Fred