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关于托基帝国酒店的点评

4 out of 5
托基帝国酒店
Park Hill Road, Torquay, England

点评

8.2

很好

10 分 - 超赞。453 条好评，共有 1003 条点评" "
8 分 - 还可以。322 条好评，共有 1003 条点评" "
6 分 - 一般。132 条好评，共有 1003 条点评" "
4 分 - 很差。65 条好评，共有 1003 条点评" "
2 分 - 糟糕。31 条好评，共有 1003 条点评" "

8.6/10

清洁度

8.4/10

员工和服务

8.2/10

服务设施

7.8/10

住宿条件和设施

7.6/10

环保

点评

6/10 一般

Charles

与配偶出行
满意：员工和服务，清洁度
Generally a reasonable Hotel but the first night was not a very good sleep due to creaking floor boards, the amorous activities of a couple in a bedroom adjoining the woman being particularly annoying however the second night was far better and a good nights sleep was had!
2024 年 5 月入住 2 晚

10/10 超赞

Jonathan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely stay here for a long weekend, close enough to walk to the harbour.
2024 年 5 月入住 2 晚

10/10 超赞

tiffany

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We booked a one night stay to visit family and see a show. Loved our room. We booked a standard with a sea view and it was perfect. The room itself was clean and pretty. The bathroom was nicely done. The view was spectacular! We had a balcony we could sit outside on to enjoy a drink and the view. Bed was comfy and room not too hot. Great soundproofing as there was an alarm going off all night nearby but we couldn't hear it. OH struggles to sleep when we are away due to room temp and bed comfort. This is probably the second time he has ever slept right through the night so bonus points for that. Only a couple of things to mention. Would have been nice to be able to enjoy a sun lounger on the balcony. It was big enough for a couple. There was no toilet brush in bathroom. These things are hardly a deal breaker. Staff were very friendly and we couldn't ask for more really. Felt the room price was about right for the room and the view. We will definitely return!
2024 年 5 月入住 1 晚

8/10 还可以

Emma

与配偶出行
满意：服务设施，员工和服务
不满意：清洁度
I had to sweep out long red hair from the bathroom floor ( I am blonde and my partner has short hair) , there were cigarette butts on the balcony, it took us ages to get to sleep because of residents banging doors , then the couple next door were arguing for a couple of hours that woke us up throughout the night I feel that the hotel is a little dated but overall the staff were friendly , and the food was good .
2024 年 5 月入住 1 晚

6/10 一般

Peter

与配偶出行
Not we expected for a 4 star hotel inside and outside looked very tired,garden overgrown and bedroom looked unloved and in need of decoration,view across the bay fantastic.
2024 年 5 月入住 4 晚

10/10 超赞

Dale

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly staff as girlfriend is in wheelchair Catered for us very well As went through Expedia so wasn't all set in stone So hotel was amazing in sorting suitable room and parking
2024 年 5 月入住 2 晚

10/10 超赞

Sara

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel very quiet lovely breakfast friendley staff
2024 年 5 月入住 1 晚

6/10 一般

David

满意：员工和服务，清洁度
不满意：住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

Teresa

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely friendly staff rooms so clean and big brilliant location packed the car up no need to use it brilliant weekend rest
2024 年 5 月入住 2 晚

10/10 超赞

Jennifer

满意：住宿条件和设施
Very friendly staff and a very well maintained bar area. A clean impressive reception area
2024 年 5 月入住 2 晚

10/10 超赞

Mark

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Excellent value with great views across the Marina from the Garden deluxe rooms.
2024 年 5 月入住 1 晚

10/10 超赞

Rebecca

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely reception team stunning lobby, spacious room and comfy bed
2024 年 4 月入住 1 晚

8/10 还可以

Natasha

2024 年 4 月入住 1 晚

10/10 超赞

Julian

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great property. Excellent location and having a sea view room was brilliant
2024 年 4 月入住 2 晚
Alina 于 2024年04月22日 的回复
Dear Julian,Thank you for your 5* review.We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon.Kind regards,Customer Care Service

8/10 还可以

Christopher

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
A well maintained vintage hotel within easy walking distance pf Torquay seafront. Friendly, helpful staff.
2024 年 4 月入住 3 晚
Alina 于 2024年04月23日 的回复
Dear Christopher,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 超赞

teresa

2024 年 4 月入住 2 晚

10/10 超赞

Robert

满意：住宿条件和设施，员工和服务
2024 年 4 月入住 2 晚
Alina 于 2024年04月16日 的回复
Dear Robert,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 超赞

Brett

满意：清洁度
2024 年 4 月入住 1 晚
Alina 于 2024年04月16日 的回复
Dear Brett,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 超赞

Gemma

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A luxurious stay at an affordable price. Being able to use the swimming pool, sauna & jacuzzi for free was a massive bonus
2024 年 4 月入住 2 晚
Alina 于 2024年04月16日 的回复
Dear Gemma,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 还可以

Nancy

与配偶出行
满意：员工和服务，清洁度
Unfortunately the hotel is so huge and areas seem underused and feels as if it is not busy. It makes it feel cold and less welcoming. Obviously a restoration and development project is in the pipeline but meanwhile I think they should condense areas and make it feel cosier. The bar menu is poor.
2024 年 4 月入住 1 晚
Alina 于 2024年04月16日 的回复
Dear Nancy,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 超赞

Neil

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely 3 night stay. The hotel is super convenient to walk into town plus some local attractions. The room was very spacious and the bar lounge area a nice place to relax in during the evening. One improvement would be the swimming pool arrangements. We experienced many occasions when there were swimmers doing lengths. All well and good, but they’d often frown and sigh when my daughter and I were just using the pool for some fun. Need to rope off an area so both can cohabitate happily
2024 年 4 月入住 3 晚
Alina 于 2024年04月16日 的回复
Dear Neil,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

6/10 一般

Simon

满意：员工和服务，清洁度
Really needs updating both inside and out.
2024 年 4 月入住 2 晚
Alina 于 2024年04月16日 的回复
Dear Simon,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

4/10 很差

Marlene

与家人出行
不满意：住宿条件和设施，员工和服务
GREAT LOCATION* It was a small problem at the check-in as I was placed in smaller rooms than the one I'd booked but the manager was good and sorted out the problem. The first night was perfect, the other 3 nights Dogs barked early morning and afternoon. Children running above my room. The rooms looked rather tired but clean.... No fridges in the room. Parking is very expensive £34 for the 4 nights.
2024 年 3 月入住 4 晚
Alina 于 2024年04月16日 的回复
Dear Marlene,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

2/10 糟糕

Tobias

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Alina 于 2024年04月16日 的回复
Dear Tobias,Thank you so much for taking the time to review our hotel. We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service

4/10 很差

Kira

不满意：住宿条件和设施，员工和服务
2024 年 3 月入住 1 晚
Alina 于 2024年04月16日 的回复
Dear Kira,Thank you so much for taking the time to review our hotel. We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service

10/10 超赞

Kevin

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 4 晚
Alina 于 2024年04月16日 的回复
Dear Kevin,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 超赞

Cheryl

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful hotel.
2024 年 3 月入住 2 晚
Alina 于 2024年04月16日 的回复
Dear Chreyl,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 超赞

Dave

Lovely hotel inside outside looking ver tired apart from that had a great time
2024 年 3 月入住 2 晚
Alina 于 2024年04月16日 的回复
Dear Dave,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 超赞

Ana Isabel

与配偶出行
Everything was clean and beautiful ❤️ Very nice 😊
2024 年 3 月入住 1 晚
Alina 于 2024年04月16日 的回复
Dear Ana Isabel,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 还可以

Anthony

满意：清洁度、员工和服务、住宿条件和设施
The indoor pool was shut unable to use We had chosen this hotel because of leisure Facilities We were disappointed that this facility was closed
2024 年 3 月入住 2 晚
Alina 于 2024年04月16日 的回复
Dear Anthony,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

8/10 还可以

Abigail

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel, beautiful views was lovely sitting in the bar area watching the sea. Staff were absolutely lovely, friendly and helpful. Gorgeous seating areas and feel to hotel. Rooms were a bit dated but added to the charm in a way. Pool was smaller than expected. Didn't expect to pay for parking on top of paying to stay which we think should be included. Overall lovely stay though and would stay again.
2024 年 3 月入住 1 晚
Alina 于 2024年04月16日 的回复
Dear Abigail,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 超赞

Gary

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Like the warm welcome as you arrive,the seaviews are wonderful, you feel relaxed and comfortable. Dislike small bar. When functions are on ,cannot get to the bar.
2024 年 3 月入住 1 晚
Alina 于 2024年04月16日 的回复
Dear Gary,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 超赞

Anthony

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were all very helpful knowledgeable and have our ( the customer) best interests at heart. Special thanks to the housekeeping staff and the two ladies in the bar making food . Very polite and focused . Especially as the one lady wasent that old . Good level of maturity.
2024 年 3 月入住 2 晚
Alina 于 2024年04月16日 的回复
Dear Anthony,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 超赞

william

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Alina 于 2024年04月16日 的回复
Dear William,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 超赞

Gail

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Very nice stay
2024 年 3 月入住 3 晚
Alina 于 2024年04月16日 的回复
Dear Gail,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 还可以

Louisa

2024 年 3 月入住 1 晚
Alina 于 2024年04月16日 的回复
Dear Louisa,Thank you so much for taking the time to review our hotel. We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service

6/10 一般

Sara

满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
Fantastic views, clean bedroom , comfy good quality bedding, reasonable breakfast buffet. Poor infrastructure - scruffy, heating on timers, pool broken plus charge for parking!
2024 年 3 月入住 1 晚
Alina 于 2024年04月16日 的回复
Dear Sara,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 超赞

Anne

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were more than helpful in all respects. Accommodation just what we needed - spectacular view across Torbay, comfortable bed, spacious bathroom. Room service (for our arrival lunch) was good, as was the afternoon tea. High quality in lots of small ways - all of which add up to a great stay, even for just one night.
2024 年 3 月入住 1 晚
Alina 于 2024年04月16日 的回复
Dear Anne,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 超赞

Marianne

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
room was spacoius and clean.
2024 年 3 月入住 1 晚
Alina 于 2024年04月16日 的回复
Dear Marianne,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 还可以

Sarah

带宠物出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We upgraded to a suite and it was well worth it, such a lovely big space and a very big bed which was so comfortable. We did however have our dog with us and it did not stipulate on Expedia which rooms were dog friendly so we went ahead and booked a suite to be told on check in that dogs aren't allowed in the suites, this needs to be made clear on booking. Luckily they agreed that our dog could stay in the suite but I think that's only because we had upgraded to their Master Suite and it was my Husbands birthday. We ordered room service for our breakfast and it was adequate enough but wasn't amazing. The car parking is £8.50 a day or £18 a day if you want to park in the garage. (we opted for the cheaper option and it was fine - there were always plenty of spaces)
2024 年 3 月入住 2 晚
Alina 于 2024年03月12日 的回复
Dear Sarah,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 超赞

Roy

满意：清洁度、员工和服务、住宿条件和设施
Very good for me has being by self
2024 年 3 月入住 3 晚
Alina 于 2024年03月12日 的回复
Dear Roy,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

10/10 超赞

Linda

2024 年 3 月入住 1 晚
Alina 于 2024年04月16日 的回复
Dear Linda,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 还可以

Debs

商务旅客
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
Staff lovely and checkin easy. Great sized room but couldn’t go out on balcony because of maintenance. Room service limited and no menu in room. Very old fashioned tired hotel and definitely needs a revamp. My whole group for work stayed so not just my opinion. Room service quality was good. And room view incredible. Also the bed was comfy. Bathrooms look like something out of the 1980s
2024 年 3 月入住 1 晚
Alina 于 2024年03月12日 的回复
Dear Debs,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 超赞

Slawek

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Alina 于 2024年03月12日 的回复
Dear Slawek,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

10/10 超赞

Mark

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable feel to the hotel. Lovely big room with sea view across the bay. Very convenient for walking down to the Marina and local Restaurant's.
2024 年 3 月入住 1 晚
Alina 于 2024年03月12日 的回复
Dear Mark,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

10/10 超赞

Gareth

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel only 5 minutes walk from the harbour area. It's on the hill above the harbour, so there's an incline to get to it, but that means the views over Torquay are amazing. Staff were very nice and super helpful. Spa facilities are a little bit dated, but it looks like they are currently being updated. Breakfast buffet was amazing.. I'd definitely recommend this hotel.
2024 年 3 月入住 1 晚
Alina 于 2024年03月12日 的回复
Dear Gareth,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

2/10 糟糕

David

不满意：清洁度、员工和服务、住宿条件和设施
Very poor & rundown needs a good paint work on outside smelt damp in corridors very little staff & only 1 person serving in bar areas not impressed
2024 年 2 月入住 1 晚
Alina 于 2024年03月12日 的回复
Dear David,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
Great Victoria hotel on the English riviera, could do with updating in many areas, the rooms are clean and tidy with a great bed, TV should be on the wall though so can view from chairs and bed, balcony needs sweeping and waste removing, the bar area is lovely but drinks are way over priced (2 bottles of cider and 2 smalls glasses of juice totalling £24) never had the food as it was way over priced and not much variety, would I stay here again? Yes I would but would maybe go to a bar in Torquay.
2024 年 2 月入住 2 晚
Alina 于 2024年02月21日 的回复
Dear Guest,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

2/10 糟糕

Axelle

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Dusty and old
The room was really outdated, dusty and the tiniest TV I've seen.
2024 年 2 月入住 2 晚
Alina 于 2024年02月21日 的回复
Dear Axelle,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 超赞

Debra

2024 年 2 月入住 1 晚
Carol 于 2024年02月16日 的回复
Good Morning DebraThank you for staying with us at The Imperial Torquay. We are pleased that you have enjoyed your stay with us.We look forward to welcoming you back soonKind RegardsCarol