Chalets in Town of Santa Clara

"Haha! My review?! All good at check in. Once in the room, you can see that there is a space between the front door itself and the door frame. The wallpaper is peeling off the wall in the bathroom and the back window doesn’t lock. As I settle for the night, I realize that it’s getting cold and try to set up the heater only to realize the little heater under the bathroom counter is the only one working which is not enough for the room. Went to tell the front desk, the lady came to the room, went to check the fuses, couldn’t figure out what was wrong, called a handyman, he arrived in a timely manner, checked the outlet and noticed something had burnt in it. He replaced the outlet, but it didn’t fixed the problem. I asked for portable heater, the handyman brought two but only one worked. He ended up leaving it was past 10:30pm. By then, the bathroom heater was no longer working… So I slept with my winter jacket and Sorel boots on. Earlier, the lady at the front desk suggested I move in another motel across the street but it was already late at night and I think it was odd that they still had room available across the street, in a motel (Carriage House Motor Inn… that you can’t book online) during a sold out weekend in LP. I asked for a compensation for the disruption and lack of heating, they said the manager was difficult about this and at check out, I was told I have to contact Expedia directly."

"We had a great stay! The breakfast buffet was amazing, room was super nice and all the offerings at the lodge - from morning coffee, to an ice cream parlor visit after the hot tubs were excellent. We hope to go back one day!"

"No hooks or towel bars in the bathroom. Also, the uncarpeted room could use a throw rug for winter guests tracking in snow."

"Property was clean, very nice common areas with several different areas for groups to gather. Room was on first floor, with parking right outside window. Heard lots of parking lot noise. Windows old, definitely in need of replacement, window blinds were old and made of cloth. Looked a bit old and worn. Hotel is u see new management. Hopefully some of the needed updates will happen soon. "

"Convenience "

"Good place to stay clean modern with great staff "

"The bathroom doors are sliders providing no privacy. Parking lots were a mess after snow. Only one person clearing the lot. No maid service. Coffee maker in room broken and never sent replacement after requested. Phone also broken in room. Way overpriced for what you get."

"Yes, it was."

"Room was well designed and very clean. The included breakfast was well. Gym at the hotel is average and typical for a hotel like this one. Dumbbells only go up to 50lbs. Staff is super friendly and the whole check-in and checkout experience was good overall. Option to request services if desired. Would recommend this hotel for long and short stays. "