Chic Tulum villa | Concierge Top

Summary:
Welcome to your exclusive luxury retreat in Tulum. This elegant villa blends minimalist design with tranquil comfort—perfect for families, bachelorette parties, and friends. Spacious social areas and a chic, relaxed atmosphere create the ideal setting for unforgettable gatherings.

Our dedicated concierge team is ready to craft your personalized itinerary—transportation, in-villa decorations, private chefs, massages, and more—ensuring a seamless, bespoke stay.

The Space:
🏠Essentials:
•Air conditioning in every room
•Hot water
•Fully equipped kitchen
•Smart TV
• Safebox
• On-site parking

🔝Top Features🔝:
•Private pool
• High-speed internet
•Hair dryer
•Self check-in
•On-call concierge services
•Restaurants & grocery stores within walking distance

👨‍👩‍👧Family-Friendly:
•Pack ’n Play (upon request)
•High chair (upon request)

🛌🏼Bedroom layout:
BR 1: 2 double beds. Full bathroom shared with living and dining room (ground floor)
BR 2: 2 double beds. Private full bathroom.
BR 3: 1 queen size bed. Private full bathroom
BR 4: 1 king size bed. Private full bathroom
BR 5: 1 king size bed. Private full bathroom

« The maximum capacity of this villa is 14 guests, however, the price may vary depending on the number of people staying at the house »

RULES 📏
✢ Parties are allowed only with prior authorization.
✢ Pets are welcome.
✢ Smoking is not permitted inside the villa.
✢ The villa is in a quiet community; in compliance with Mexican laws, loud noise is not allowed after 10:00 p.m.
✢ Only guests registered in the reservation are allowed to enter the property.
✢ Visitors and outside providers require prior approval (for security reasons).
✢ Housekeeping service is provided every third day. Additional cleanings can be requested for an extra fee.
✢ Bed linen and towel changes are also upon request, with an additional fee.

The Neighborhood:
This villa is located in ALDEA ZAMA, one of Tulum's most upscale neighborhoods, positioned between the town center and the hotel zone. You'll find cafes, restaurants, and convenience stores all within walking distance.

The town center of Tulum is roughly a 10-minute drive away, offering a range of dining options, bars, convenience stores, souvenir shops, and charming local experiences. The Tulum beaches and hotel zone are around 10-15 minutes by car, depending on your specific destination and traffic conditions. In this area, you'll also find high-end dining options, additional souvenir shops, fantastic beach clubs, bars, boutiques, cenotes, and numerous other attractions for a complete Tulum Jungle-Beach experience

Other Things to Note:
VACAANDA GROUP HOUSE RULES (SUMMARY)
• Safe box and access: use the safe box for valuables and lock all doors when you leave. Tell us right away if a key is lost.
• Check-in and check-out: early check-in or late check-out must be approved by our concierge and may have an extra fee. You can leave your luggage with the concierge, but we are not responsible for items left before check-in.
• Cleaning: guests must allow scheduled housekeeping and maintenance staff (in uniform) to enter. Towels are for villa use only. Please avoid sunscreen, oils, bronzer and makeup on furniture and towels.
• Bathrooms: the septic system cannot handle paper or hygiene products; please use the bin.
• Damage: please report any damage found or caused during your stay.
• Noise and events: quiet hours after 10:00 p.m. No parties; events only with prior authorization (message us the event type, number of guests and schedule). External vendors need prior authorization (3,000 MXN per vendor).
• Smoking: not allowed inside the villa (USD 500 cleaning fee). Ashtrays are outside; keep the glass doors closed while smoking.
• Pets: welcome. Owners are responsible for any damage.
• Candles, fireworks and other flammable decorations are not allowed.
• Pool: no diving; children under 12 must be supervised; there is no lifeguard, so swim at your own risk.
• Energy: switch off lights and air conditioning when you leave.
• Decoration: our decoration service includes setup and cleaning. Bringing your own decoration has an extra cleaning charge of USD 25–30.
• Drugs and firearms are illegal in Mexico.
• Occupancy: only registered guests; visitors need approval and the group cannot exceed the villa's capacity. Extra guests above capacity are reviewed in a short interview and require an additional deposit and USD 25 per person per day.
• Outages: Tulum is growing and occasional power, water or Wi-Fi interruptions can happen. In severe weather we may ask guests to vacate for safety.

LIFE IN TULUM
Tulum is surrounded by jungle and nature: wildlife may pass through, humidity is high and storms or hurricanes can happen (we recommend travel insurance). Keep food in the fridge and please do not harm animals. Our concierge will send you the exact location and any detail you need.

Interaction with Guests:
Our concierge team will be available to you via text message from 8 a.m. to 11 p.m. Emergencies will always be tended to immediately

CONCIERGE HOURS: Our concierge team is available from 8:00 a.m. to 11:00 p.m. Outside these hours we do not handle requests, including access QR codes for anyone not registered on the reservation. In an emergency, call directly: Emergencies 911 · Red Cross Tulum +52 984 802 5521 · Municipal Police +52 984 871 2055 · Fire Department +52 984 871 3732 · Civil Protection +52 984 871 2688 · Costamed Hospital Tulum +52 984 124 0830 · Tulum Community Hospital +52 984 871 2271.