Lowell University of Massachusetts Lowell Hotels

"The hotel overall was clean and the bed linens smelled fresh. The breakfast choice was limited and the overall rush was not the best, however for the price it was fine. "

"The room was spacious and clean. There was a microwave, mini fridge, hair dryer, and toiletries in the bathroom. Staff were friendly and helpful. The breakfast on-site was also very good. Highly recommend the chocolate chip pancakes. "

"AI automated the services. It was difficult to obtain a crib, a rollaway bed, etc., and there was no room service. I would not stay here again unless necessary."

"I’m glad they are renovating, it was not nice at all. "

"N/a"

"Good breakfast options "

"Shuttle was on time and a quick ride. Staff were very helpful, friendly and attentive. Very clean rooms. Limited food options within walking distance, though was able to grab a nice meal from grocery across the street (probably at a better price!)."

"Amazing breakfast, clean and friendly staff."

"I stayed at the Encore last Friday and overall the experience was excellent. The hotel itself is beautiful, extremely clean, and very well maintained. The rooms are spacious, comfortable, and clearly designed with a lot of attention to detail. The entire property feels high-end and organized, and the service in most areas of the hotel was great. The casino floor is impressive, with a great atmosphere and a wide variety of games available. It’s definitely one of the best casino properties in the region. However, the only negative part of my stay was the behavior of a few dealers at some of the tables. Unfortunately, some of them came across as rude and unnecessarily unfriendly toward players. At one point, I had an argument with a dealer who was speaking disrespectfully not only to me but also to other people at the table without any clear reason. That kind of attitude takes away from what should be a fun and welcoming environment. Aside from that situation, everything else during my stay was excellent. The hotel, facilities, and overall atmosphere are outstanding. I would definitely return, but I hope management can address the professionalism of some dealers so the experience matches the high standard of the rest of the property."