Croton-on-Hudson Van Cortlandt Manor Hotels

"There is a free shuttle to the Dream Mall and train station. Staff is great. Rooms are dated, but clean. Will stay again. "

"Booking a Hyatt Regency, I assumed that I would have the same room amenities as any other full service property. This was not the case at this hotel. At check in, the front desk clerk said that they had 24 hour staff to assist me. I noticed at 10pm that there wasn’t a coffee maker or tea device in the room. When I called the front desk they offered to bring a kettle and tea, but a kettle with no tea was delivered. I tried calling the front desk and received a voicemail twice. I requested they call me back and never received a follow up call. The hotel also lacks any room service. This is not a full service hotel, instead a limited service hotel like a Hampton Inn, but at least at a limited service hotel, the breakfast and coffee would be free. This hotel required payment for a cup of coffee or tea in their “cafe” in the lobby. Don’t be fooled by the brand. You’d be better off at a Red Roof Inn. "

"Air conditioner not cool enough. Terrible bathroom, so small."

"It was a pleasant stay "

"I had a great experience from check-in to check-out. Housekeeping was very polite and friendly. Every single staff member I interacted with was 10/10! I will definitely stay here again"

"It was a wonderful hotel. We even received an upgrade so we had a terrace. And on such a beautiful New York night, we had a great chill space after a full day/ night"

"Unsafe are no parking "

"This was my first time staying on the 2nd floor. I would avoid for future trips. The bar on the 1st floor is either opened very late or they let customers sit there late into the evening talking very loudly. I was not notified that pool would be out for repairs when I made reservations. Kids were disappointed, but not a big deal. The ceiling lamp shade on top of the table in room just fell over on top of table. It is lightweight plastic, probably would not injure anyone if it did hit us, but the shade was clearly previously broken, as 2 of the 3 mounting hooks were cracked and missing. Why still give them 4 stars? I've stayed here multiple times, and none of this was normal compared to our previous stays. If it consistently stays like this, I won't be coming back."

"Great property, staff and location!"