Chester Vicars Cross Golf Club Hotels

"The location is perfect. Very easy to walk into the centre and with plenty of amenities nearby. The staff are excellent. Very friendly and happy to help. New hotel so modern, light and comfortable rooms."

"Our stay at the queens was most enjoyable the room was spacious, clean with T/coffee making facilities in the room, lovely pillow, comfortable bed . Plenty of mirrors spacious bathroom."

"Staff were friendly but found breakfast service poor. Had to ask for everything not attended to"

"The rooms was really really hot. Used the air con and it spewed dust and dirt all over the bed and anything near it (including some of our belongings). USB ports were mostly broken with only 1 by the bedside working. Dimmer switches for the lights didn’t dim - only on or off."

"Clean room and beautiful environment"

"Outstanding Hotel and amenities door men and breakfast staff can't do enough for you. The reception team are not quite as good! However, we had an amazing stay."

"Door directly outside room on groud floor. Water at the tap was extremely low pressure."

"The bedroom was clean but could not see outside as the window as it had frosted class. Bedroom was cold."

"Having read the previous reviews we opted to book this cottage at short notice Unfortunately we had several issues on arrival, the property appeared to have not been vacuumed as carpets are floors were dirty. Both beds were missing the mattress protectors, and the double bed was extremely uncomfortable due to a very soft mattress. Chipped plates in the cupboard and greasy baking trays. The bathroom extractor fan wasn't working and there was an unpleasant smell either from the drains or the soiled toilet brush that urgently needs replacing. I had reached out to the host as soon as possible in the hope things would be rectified but it never happened although they replied to our messages. They had asked if we had taken photos of the floors but unfortunately the ones my daughter had taken were not clear enough so when I retook them the following day the host made excuses because they were not the originals from our first day. I suspect they thought we brought in the dirt ourselves when clearly we don't wear shoes indoors and we had informed the host of this. This is our worst experience of staying in a cottage stay, normally our hosts are so impressed with how we look after their properties and the cleaning team comment how well we leave properties they give us free nights returning stays. It's such a shame as this property would be a delight to stay in if only the host acknowledge our concerns rather than brush them off. Vrba credited our account since the host refused..."