Richmond Virginia Union University Hotels

"The trash in the hallway was an interesting thing though i didnt mind it much. Must be an unspoken rule that the trash is taken out that way as room service won't enter your room till you check out. Each sheet or cover on the bed had at least one cigarette hole burned through it. I could tell cause it was hard and charred around the edge of the hole. The place semi-regularly smelled of weed as well. Other than that it was an adequate stay for a convention over the weekend. "

"Hotel was very clean and staff were all very nice"

"The quote literally made us wait until exactly 4 to check in after a two hour drive. We specifically chose this hotel for the location and hot tub availability. Extremely disappointed to find it was not working. No one told us, and there wasn’t a sign so we got dressed and went down stairs to step into an ice cold “hot tub”. Then we found one of the water bottles for purchase they leave on the desk in the room had been drank from. Very disappointing and frankly gross. "

"This place is how a hotel should be. It was absolutely fabulous from beginning to end. Staff is wonderful. Hotel is gorgeous. Rooms are clean, updated and nice."

"Lovely hotel and conveniently located within the town of Richmond and also as one who arrived by car. Staff was superior. Not only friendly, but extremely helpful with any request - front desk, room service, bellman and valet attendant. All worked efficiently and with professionalism. Our room was small and had an unappealing view, but the reservation was last minute and well priced. In-room info was well thought out and graciously displayed. Was pleasantly surprised that the room service cuisine was VERY good, as even many fine hotels’ renditions of classics only pay lip service to in-room dining. I did have one serious complaint and that was the overpowering smell in the room. The AC was on at arrival but the air was heavy and dank (mildew, mold) which never dissipated. As our stay was a quick turnaround, the easiest solution was to turn off the AC and call it a night. The air remained bothersome, but slightly improved. The room furnishings seemed ever so slightly dated, and needed attention to a few scratches, and perhaps that spot on the rug near the AC unit, but nothing that made one uncomfortable. All in all, had it not been for the air in the room and the sad view, I would have rated it a 5. "

"Overall, the stay was great! The host was responsive and kind in communication. The place was lovely, clean, comfortable, and in a great location.The only hiccups were a little bit of difficulty at first getting the lockbox to open (I think the lever was bit sticky), a fire alarm battery that needed to be replaced (to which the host responded effectively), and that the designated parking was hard to find as we had to enter through an alley to get to the back of the house."

"The staff is fantastic "

"All staff were friendly and helpful with questions regarding parking and navigating the city. "

"You could walk to a better hotel "