「If check-in time is 3:00 p.m., the rooms should be ready and available for guests at that time. I checked in at 3:12 p.m., yet the room assigned to me was not ready. I was only able to access my room at 3:57 p.m., nearly an hour after the stated check-in time.
This is unacceptable and does not meet the standard of service I would expect. Guests should not have to wait this long for a room after the official check-in time.」
「Very cool property with peacocks! Rooms were disconnected from each other which gave a condo-like feel. Very quiet while I was there. Staff were great and helpful in coordinating transportation and giving recommendations for what to do during my stay.」
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