WaterSound West Beach hotels in Santa Rosa Beach

"So, checking in and night one were hectic and chaotic. I get it's busy and spring break, but it is still very frustrating to have to deal with such issues. Trying to order pizza after a 15+ hour drive and having it not show up for over 2 hours when the time quoted was around a half hour. That's crazy—then to be lied to and say, "Oh, I tried this number on my cell" over and over, and I'm like, "What?" No, you didn't. Not one call was made until I gave y'all plenty of grace, and I called asking where the pizza was after such a long wait. Then to say they were knocking at the door for over 20 minutes, and that too never happened. Come to find out, after the poor girl brought up the pizza, it had the wrong room number on it! So I had received the incorrect pizza order and cold pizza at that. The front desk staff said they'd let them know, and I said I wanted a refund for it. She said ok. Still haven't received it. They said they would make sure it was credited, and I was like, "I didn't order room service." I paid for it with my card? So then they said, "Ok, also I added a hotel credit to your account." I said, "Ok, thanks!" So, assuming I have this credit and I have to go downstairs and they charge it to my room, but I was still billed for the charge at Jelly's, on my birthday I got stuck in the middle of the elevator the entire time; it wouldn't go to the 14th floor. The maintenance guy was very nice and rode it with us and said, "Yes, I keep having to reprogram it. "

"The pool was nice.No room service period. They tell you room service ever 3 days stayed a week never seen anyone.You have to go down to the desk and ask for toilet paper,bath towels,garbage bags or anything you may need.Their were three of us only chould get 2 washcloths and if you are lucky you may get 2 towels.A pain to check in the room never ready.I love the property needs a new house cleaning staff."

"My family and i"

"Rooms were clean and budget friendly! Staff was amazing!! The ocean view bar was top tier! The only issue we had was over half of our stay the hot tub and one pool was closed. I would stay here again, overall! "

"nice property, quiet and not too busy, clean and super nice staff"

"Breakfast and bar offer a very decent food (Not extraordinary) but you can definitely have a good meal. Several other options close by anyway!!!"

"The balcony with the beach front was the highlight of our stay. The room was clean except for the floor. It turned the bottom of our socks black. All the patio. furnature was Adirondack style, which is uncomfortable for me but would be ok if you like that kind of thing. We were given one set of towels for us each which didn't last all four days. No one ever checked on us or cleaned the room. Needs remodeling"

"The best thing is we had our room directly on the beach to walk onto. The property just needs some basic upkeep."

"Good variety and time for breakfast. Loved the closeness of everything."