I booked my room was suppose to be getting 2 bedrooms with queens, a bathroom with a garden tub and walk in shower. Instead walked into a 2 bedroom, 1 king room, 1 queen with a single bed in the room, 2 small smallllll bathrooms, No garden tub, a stand up shower you could barely turn in.
Called the front desk immediately to let them know and they said that Expedia uses random pictures your not guaranteed the room in the pictures, and they didn't have anything else available for what I booked. Completely rude, attitude and "not her problem!" I asked for the manager. Manager wasnt available left a message still no call back!!!
Reached out to Expedia they also could not get ahold of anybody, opened a case to escalate, hotel denied any type of refund due to me not saying anything at check out. When I called 2 days prior to that and was waiting for the manager to call me and they already knew the situation.
So the hotel completely lied to not compensate me for a refund for getting the wrong room.
Expedia jumped in and gave me a customer satisfaction $50 for my inconvenience.
I will not book here again!!!
The hot tub in the pool room was also disgusting not cleaned, it had scum floating across the whole top. Maybe in peak time they clean more? Idk but it was gross.