"AVOID THIS HOTEL
One of the towels provided had a brown stain that was extremely ugly (doubt it may be undesirable marks, with a bad smell). What's worse is that I discovered it after shower when I was using it. This was unacceptable, especially for an esteemed vacation house like this.
When I reported the issue to the front desk during check out, I received no apology and was told that no compensation could be offered because the booking was made through a third party (on Expedia), and the front desk could do nothing about it. He said he would report to the manager, and I received no follow-up. I find this response both unprofessional and disappointing. I also wrote an email to the management team and received no response. The general experience was unpleasant. I hope I can receive proper settlement from the hotel management team."
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