Woodcliff Lake Spa Hotel

"Had a pretty nice buffet breakfast and overall a beautiful hotel. The elevators do run really slow."

"The rooms were clean and the service was friendly and helpful. The location was central and there were subway stations close by."

"yes"

"Staff sometimes was not friendly but the hotel is at great location and it is beautiful "

"Great location "

"A lovely, iconic property in a great location for restaurants, theater, sightseeing. Hotel was in the process of starting a new reservation system, was seriously unprepared for it, and significantly understaffed causing delays at check in that were incredibly long. It took us 2 visits to the front desk and 90 minutes before getting access to our rooms. Excusing mistakes and software glitches is one thing, but the staff did not deal with it well. They apologized profusely and repeatedly, but no other response. For example, no offer of water or a drink while in line, no offer of a breakfast or a coffee for our trouble; no offer of a drink in the bar, etc. For the price of a room ($800+), one expects a bit more respect and responsiveness. Kudos to Henry (valet/bellman) and Medy (concierge desk) who were most helpful and apologetic. "

"Restauranr"

"This is my preferred hotel when I travel to New York City"

"The heat was broken and room and sheets weren’t clean. They did bring new sheets for me to make the bed and an extra comforter since it was so cold. "