貝德雷托谷 平價度假套票之旅

Overall it's an nice hotel to stay and the staff are friendly. Location was not bad, it's about 30 min to city center by tram, and it's only 1 minute to the tram station. I found that the water kettle was oily and the coner of the room and curtain was a little dusty. Other than that it's a good place to stay and easy access by public transport.

非常老的一個飯店，吹風機還是是那種很古代的，但地點確實很方便就在中央車站旁，早餐還不錯有熱的炒蛋。 員工非常友善，check-in 很快速！

Near the LIN airport. If you need to travel to the city center, you can take the tram No.27 for around 20 mins. Anyway, it's hard to buy a ticket near the hotel as you can't find any shop nearby. The staff is polite but doesn't have a lot of passion. The room is simple and clean but not very satisfied with the bathroom. The breakfast is simple but still tasty.

The positives: - the staff at check-in was great. they helped us arrange transportation for that night and gave recommendations for the area we were going to. - the rooftop restaurant had a beautiful view of the lake - the included amenities were amazing And, the negatives: - we originally booked a king room but was assigned 2 queen. normally fine but we had told reservations in advance that we were traveling with a small child and needed a king. Instead we all had to squeeze into the queen to be sure he wouldn’t fall - the fire alarm went off multiple times during our stay including once at 7am and 3 times in one day, creating a stressful experience especially with a small child - the location. it’s right on the lake and closely between tremezzo and menaggio. on paper, this would be great but the hotel is along busy roads, Ubers are non-existent, taxis very limited. - the concierge is unreliable unless you’re right in front of them. every time we booked transportation over the phone, we were never confident that a ride was really secured. one night we got stuck in a downpour, waiting anxiously for our car and was trying to find a taxi, when the hotel car came unexpectedly. before checkout, we booked a car to the train with guest experience. it wasn’t booked and we had to spend 290euro last minute to just barely make the train. if you are staying on property all the time, it’s a nice hotel with great amenities. otherwise, it doesn’t live up to a luxury experience

Good location and efficient services