五月角 - 怀尔德伍德 2 星级酒店, HK$541 起

“The pictures are very deceiving. Our sheets were dirty and had to be changed, we were provided 3 towels and 1 wash cloth for 4 people, and when we went to the front desk to get more towels, the woman at the front desk told us to get them ourselves. The bathroom was absolutely disgusting. I would not walk around without my shoes on. In the morning we found a cockroach on the floor, killed it, and brought it to the front desk in a tissue. Since we booked through Expedia, the property couldn't help……

“Room was spotless! It was the perfect getaway! Had a little view of the ocean but it was enough. Plan on coming back in July!!”

“Had a number of issues when checking in, the keypad doors never seemed to work over the few days, and wonderfully there was no one at the front desk that could help. Most of the time it was locked, and you have to text or call a random number? Room service spent less than a minute in the room to pull out the main trash while dropping 3 bath towels and a garbage bag (while removing all the wet hand towels, bath mats, wash clothes, 3+ bath towels). It was awesome to have to try to hunt them down……

“Awful customer service. No heat in rooms. Rented a room for wrestling weekend, and had to transfer to a different hotel with working heat. The east coast is experiencing a very cold winter, which I get, but other competitors had working heat. Hotel is refusing to give full refund even though we did not stay there, due to their policy of notifying within 24 hours. How were we supposed to know they had 0 heat?! Expedia cannot override the vendors policy and offered a $50 credit towards a future……

“The only positive note on this property is the cleanliness of the room. Stairwell is totally neglected since we used it because the elevator runs at a very slow pace. Everything in the room is of the lowest quality, from the sandpaper TP to the towels and the shower head that is extremely dated filled with calcium and I could not stand under to rinse. Upon arrival the man at the front desk is as welcoming as ornery bear. On the last day of the weekend, I ask if I could have an extra hour for……

“Nice staff”

“It was a nice room. Bathroom could have been a little cleaner but it overall served its purpose! Glad we stayed there.”

“Good”

“Good view and easy access to the beach”

“Room was recently renovated and nice. Staff was friendly. Good location. ”