「The hotel with en-suite facilities is pleasant enough and relatively conveniently located. But some of the guests who stay there leave a lot to be desired. On the day of my check in, after leaving my bags in the basement I wanted to use the lift to go back upstairs but a rather obnoxious lady who was already in the lift had to nerve to tell me to use the stairs. I don’t know who she thought she was. Please screen your guests before checking them in. Thanks.」
「The night shift concierge is very rude , impolite and impatient to answer any questions. Frankly speaking, daytime concierge is good and nice. The outside street is very noisy even in midnight.」
「Probably one of the worst place I have stayed in UK. Got at least 5 BIG bug bite on my back after one night staying! The only plus side was the hotel location : behind British Museum and within 15 mins walking distance to China Town and west end. Although the staff I have encountered (afternoon shift) was friendly and helpful, it did not steer away from the fact that the room was tiny and less than basic, TV not working, mattress was saggy due to overused , shower room basin tap was broken,...