阿拉莫广场 4 星级酒店, HK$735 起

“Good”

“I made my reservation months in advance, but when I arrived, the hotel did not have the room type I had reserved. Instead, I was given a room with cockroaches, and it was also very noisy. When I called the front desk to report the problem, they simply sent me a new room key. No one offered to help us move our luggage, which was very disappointing. As an apology, they gave me a $75 restaurant credit. However, when I received my bill by email at checkout, the credit had not been applied. I had……

“We were pretty disappointed. We did t get adjoining room like we booked. Every single thing on property cost extra, even though the website made it seem like many things were included in the resort fee. The lagoon was SEVERELY lacking. You can’t swim because the water is super shallow and the roped off area was tiny. And the overpriced paddle board and kayaking was a joke. It’s 35 dollars per person per hour and you have a very small area to do it in and you have to wear a life jacket. The lazy……

“The hotel is relatively new and overall quite clean. The room was comfortable and well-maintained. The stay was smooth without any major issues. A solid choice for a short stay.”

“The Grand Hyatt was right on the walking access to the River Walk which made it easy to get to restaurants and shopping.”

“Perfect location. Great room and amenities.”

“The front desk receptionist couldn't find my order.”