Omiya 4 Stars Hotels

"Beautiful facilities, but a disappointing and unwelcoming service experience. ​The hotel itself is stunning—extremely clean and the facilities are high-end and luxurious. However, our stay was marred by an experience at the bar that felt both disappointing and frankly, quite humiliating. ​We were given vouchers for a complimentary drink, but when we went to redeem them, we were told we couldn't sit in the waiting area (which was completely empty) or the restaurant (which they claimed was fully booked, despite visible open tables). Instead, we were handed our drinks in plastic cups and told to take them to our room. ​This was incredibly upsetting as our daughters were already asleep in the room; we were looking forward to a quiet moment to unwind after long days of exploring. Furthermore, the staff's English proficiency was well below what you would expect from a hotel of this caliber, making communication frustrating. ​Lastly, the rules in the hot bath area were not enforced at all. There was constant noise and shouting, which ruined the relaxing atmosphere. A real shame for such a beautiful property."

"Breakfast was great, I would say it really does cater for everyone. Lovely fresh fruit, pastries, cereal, bread, traditional Japanese, coffee, tea etc. Washing machines, dryers and microwaves are something that I didn’t expect and which came in very useful. We had a standard double room, shower was wonderful, and all you could need was available, shaver, shaving cream, face wash, bath salts, on top of the normal body wash and shampoo etc. TV which we were able to stream too, phone and safe. It wasn’t a big room, in fact it was quite small, but it was workable and was in a fantastic location. I would definitely stay here again. "

"Disconnected. Didn't feel like we were staying in a hotel. Wouldn't recommend or come back "

"Convenient location but it is in a office district."

"Clean room "

"Nice location. Walkable to all of shinjuku. Small rooms and the bathroom was kind of an airplane restroom; small ..all plastic.. the hotel is functional for what we required."

"Very nice hotel and breakfast was good."

"This is a lovely centrally located property. Rooms are small but clean and modern Unfortunately staff at this hotel are poorly trained and unorganized arguing with one another and barking orders at guests. Noone seems to be able to answer questions or solve problems and there is a general sense of confusion. As a result I would not recommend "

"Great location. Friendly staff. Some rooms are a little tight."