Pasay 4 Stars Hotels

"Always great staff at this hotel."

"First and foremost, I do love Heritage Hotel Manila. I recommend it a lot with my friends and families, but this time around I just have a few mishaps that can be improved: 1. I know that the Hotel is quite old. As a solo traveller this time around for at least two nights, I wish I requested a room closer to the elevator - mine was near the end of the third floor hallway, I was so scared. Especially at night time - the halls are dimly lit. 2. While I was napping midday, the staff rang the doorbell unexpectedly, because they think that I should have been checked out that day, even though my booking was still good for one more night. Another anxiety inducing event. After that I am on guard mode the whole time, so hard to get a good night sleep. I wish they could call on the phone first before showing up unannounced. Also, I wonder if I was not in the room, would they have just charged me? With all that said, I would still come back due to airport proximity and the free shuttle to MOA. I will just make sure that I am with someone and not as a solo traveller. Overall, staff are lovely and accomodating."

"Poor customer service."

"Good location and good beds"