Umi 4 Stars Hotels

"Very spacious for a Japanese hotel. Very clean and comfortable. Convenient location. Would stay here again!"

"The hotel overall is a 5*. Especially the front of house staff, Akbota. She spoke excellent English and provided top notch service. Very professional and knowledgeable! Always went over and above the call of duty and went back to our room to help me look for something I left behind after checking out. The hotel itself was very conveniently located. The onsen was nice. The aesthetics very zen and minimal (which was tasteful). The negatives are: 1. There was a strand of hair on the bathroom towel when we initially checked in so it definitely wasn’t ours. 2. The room was very small 3. They have what they deem eco-housekeeping. I’m fine with not changing the sheets daily. However they don’t make the bed nor wash the glasses But overall, the stay was very pleasant and again, kudos to Akbota!! "

"The staff were amazing and helped with any question I had! The room was also great and very spacious. The amenities were great too"

"The staff and service are superb, the rooms are spacious, and all the amenities you need are available. The showers are fantastic and don’t leak! Overall, it was an extraordinarily good stay and excellent value."

"Hakata train station is right across the street. There is a Ichiran in the nest building. Clean. Convenient. Staff was very nice. Walking distance to canal shops. "

"체크인 하는 날에 로비에서 객실까지 짐을 옮겨준 체격이 큰 여성 직원의 서비가 좋았습니다."

"I like good design so I just had to stay at Il Palazzo at the end of my two week trip to Kyushu. It’s stunning. The attention to detail throughout was remarkable. My room was spacious and comfortable, with pretty much everything I might need. The staff were attentive and polite. Just one complaint - buffet lunch and dinner, which was included in the rate. It was essentially the same food, and none of it was Japanese. The desserts were pretty good, but otherwise it was a fairly limited, snacky international buffet. It could be so much better. My advice would be to have lunch at the hotel when you check in, but go out for dinner. No surprise it was busy at lunchtime and quiet in the evening. Breakfast was a different story, with a good selection of what you might expect."