Palmilla 5 Stars Hotels

"The property is in the middle of construction, which was never disclosed to us. It felt makeshift — not at all like a luxury resort. We were told we’d have complimentary breakfast, then told we wouldn’t. The outdoor breakfast spot was closed on our last morning with no notice. The signature Nobu restaurant was closed multiple times for private events. A residence tour was promised and never followed up on. Housekeeping never came for an entire day. The TV in our room didn’t work. When we raised our concerns, we received a generic apology that didn’t address most of our issues, and we were later surprised by unexpected charges on our invoice. Had we known about the construction and closures, we would not have chosen to spend our babymoon here. For a resort at this price point, the gap between what was promised and what was delivered was significant. We hope management takes this feedback seriously."

"We’ve made it our unofficial hobby to “research” most of the major Cabo resorts, One&Only Palmilla, Four Seasons Costa Palmas, Nobu… tough life, we know. So when we arrived here, we’ll admit, first impressions had us a little unsure. The hotel sits right off the main road (not exactly the dramatic, guarded-gates entrance we had imagined), and the lobby felt… let’s say “cozy.” For a brief moment, we wondered if we’d made a mistake. And then we saw the view. Instant mood reversal. The property opens up beautifully, with buildings cascading toward the ocean and villas stretching toward the beach. We initially upgraded to a three-bedroom villa… and then, in a completely rational and not-at-all indulgent decision, upgraded ourselves again to a 4/5-bedroom villa “for privacy.” No regrets. Thanks to a large part to Mr. Torres. The views? Unreal. The service? Even better. Our butlers, Jacob and Victor, absolutely nailed that perfect balance of attentiveness without ever feeling intrusive, something even some of the top-tier resorts don’t always get right. Every single staff member we interacted with was warm, helpful, and genuinely welcoming. Special shoutout to the beach staff, who were consistently fantastic. Safe to say, we’re already planning a return, and maybe even plotting a more permanent arrangement (villa ownership is suddenly sounding like a very reasonable idea). Nothing but great things to say about the Viceroy."