潘布鲁克派恩斯 5 星级酒店, HK$1,427 起

“Very bad, old and dirty!!! This hotel is totally ruined my holiday. When I first arrived, I hope I can do a fast check in and order some food at the room because it is late. But the food is really disgusting. Also, the room cleaning service is awful and slow. I called front desk I need a room cleaning service, meanwhile I can get some food at the hotel. But when I finished my lunch. It took me an hour, but when I go back to my room, they don’t even start. After they finished the cleaning, there……

“ok”

“The service was top quality. The attention to detail was the best I’ve seen in a hotel a consistency of the staff and being aware of the guest was remarkable.”

“设备老旧 海景美。不推荐”

“Loved the attention to detail”

“早晨9点装修噪音。浴缸很脏。”

“The hotel is located outside of busy streets or noisy areas, in a quiet setting with good grave facilities.”

“Terrible customer service. The check-in experience was frustrating, the staff did not care about guests, and the room’s air conditioning was blowing warm air. The hotel also imposed incorrect charges and only removed them after I complained, yet tried to present the correction as a “goodwill gesture” instead of admitting their mistake. They clearly do not value their customers. I would not stay here again.”