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"Rom spotless. Excellent polite, helpful staff."

"Warm welcome, excellent service and fabulous onset. Highly recommend the resort for a truly traditional Japanese experience."

"Beautiful hotel right on the lake, easy to get to, staff were very attentive and curteous, and the private onsen room was spectacular. It was authentic and pristine. Very much enjoyed :)"

"Amazing"

"Room was great and clean. Meal "

"This was an awesome semi traditional ryokan experience. I will drop me style room was exactly what we were looking for to break up other more western hotels stays. We booked breakfast but not dinner as we wanted to explore the local areas as well. Breakfast was a traditional Japanese breakfast and as I asked in advance for a vegetarian version they accommodated extremely well and we thoroughly enjoyed a hearty breakfast. While the property itself is a little rundown, the service was amazing, the room was spotless, and the private hot tub was an added luxury. They also had a shuttle bus to and from the station on command, which proved extremely helpful & professional. The one negative was that you had to pay an onsen tax on site at checkin separate to the bill already paid. I thought this was quite cheeky given that it’s an onsen hotel and that’s the whole point of coming… there is also no choice - whether you use it or not, you have to pay the tax (only small but principly we were a bit miffed). Also note that if you have tattoos, you can only use the public bath if you have tattoo coverings. I strongly suggest you purchase these from somewhere else instead of purchasing them at the gift centre as they only have one size and one colour."

"Fun rooms, great waters & delicious food "

"Bedroom and washroom were spacious, clean and looked new. Amenities were great. The hotel has a wide range of facilities, including a planetarium, which we really enjoyed. We had a great time. "

"Consistent with what I’ve come to expect from this reliable chain. A simple Japanese business hotel — compact rooms, clean, and efficiently run with friendly service. Laundry facilities were handy and worked well. The town itself is small and quiet, but I had no trouble finding a decent place for dinner on a Sunday night just a short walk away. Breakfast was limited but perfectly fine for what it is. A solid, dependable stay."