Aerial view
Check availability

Reviews of Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

4 out of 5
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive
Zona Costera K256, Akumal, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 1430 out of 3040 reviews" "
Rating 8 - Good. 800 out of 3040 reviews" "
Rating 6 - Okay. 392 out of 3040 reviews" "
Rating 4 - Poor. 213 out of 3040 reviews" "
Rating 2 - Terrible. 205 out of 3040 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Winston

Disliked: Cleanliness, staff & service, property conditions & facilities
Bored and under construction 🚧 food no good
Stayed 3 nights in Apr 2024

4/10 Poor

Melanie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This resort is beautiful. It is a shame the experience we had. We were a group of 9 and they greeted us so warmly which was lovely. When we got to our rooms only one of the rooms had ac the other two rooms were hot the whole time. We had an issue with one of the servers not wanting to help us during breakfast. Then we were not able to go to any of the restaurants we could only access the buffet. We were told the first day we couldn’t because we weren’t in the system and by the time we went to book early day too all the reservations were gone and it was a short trip so we didn’t have any other days to do that. The pizza place would only allow us 2 pizzas. 2 small pizzas for 9 people! 😂😂 Lovely resort just be prepared to not have access to the restaurants if you’re on a short trip and for some silly rules. Also you will walk a lot! They have a shuttle but it take 10 min to get to you so you mind as well walk.

6/10 Okay

Alonso

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We stayed for one week and you had to make reservations for the restaurants and they were booked you could only get them for late at night after 10pm. We were out of hot water for one day and no wifi for one day either. Staff were annoyed when you asked them a question or if something spilled and they had to clean up. The frown on you if you have younger kids that need assistance. Some areas had no A/C. Kids pool is being remodeled and pools are peeling from the tiles. Room elevator was not working and it made it a hassle if you have strollers and are on 3 floor. Lobby elevator was also not working. Not family friendly if you have kids 6 and under. A lot of walking since property is large. Food was decent, nice vegetation and eco areas, beautiful beach with clear water and white sand.... Beach was absolutely stuning and beautiful. Will not stay there again..
Stayed 4 nights in Apr 2024

10/10 Excellent

Ediberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Apr 2024

8/10 Good

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities
We spent 7 days at Sirenis Riviera Maya, and all around had a positive experience. We enjoyed the dining options , as well as the bartenders and the overall atmosphere in the pool areas. We did have a couple issues with our room , including the jacuzzi tub not working and a half a day without any running water. These weren’t the end of the world as we did have water bottles stocked daily in the room , however they were a minor inconvenience to our honeymoon experience. I would recommend this resort to other people , as it was a rather lovely stay. Alonso went above and beyond to help us have a safe and smooth trip , and Jorge made great recommendations on seeing the area outside and around the resort.
Stayed 7 nights in Apr 2024

2/10 Terrible

Dennis Andrey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not want to accommodate me at all. I will never return and I will tell any one going to not go here.
Stayed 6 nights in Apr 2024

6/10 Okay

Kelly

Travelled with family, Travelled with group
Property in a whole needs updating, rooms a little run down. Food was ok, we didn't starve, We were able to get 6 al a carte so that helped. Most disappointed in the fact that half the resort was shut down due renovations and we were not notified. So we didn't get the full experience we paid for. We had fun in the lazy river and enjoyed our company we came with. Would we return? No.
Stayed 7 nights in Apr 2024

10/10 Excellent

Daniel Lawrence

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was very pleasant. There was one day we had no power and no water other than that no complaints the food was excellent. Staff could be more on top of refilling water bottles in the rooms. found the resort to be very clean. Felt safe , the staff was very pleasant and friendly. Was very satisfied that you could get food anywhere on the resort. The entertainment was amazing the pool entertainment Christopher made our visit very eventful He was so friendly. He Definitely made our stay that much more exciting.
Stayed 7 nights in Apr 2024

10/10 Excellent

Riley James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was great. Karen who works the quiet poolside area was fantastic. Juan who works at the lobby bar was also great. He makes delicious Monte Cristos. Just make sure to book dinner reservations early. There are very limited spots even though the restaurants never seemed to be very busy. The Italian was our least favorite. The Japanese restaurant was really nice. The lunch time tacos available by the beach were also really nice. The lazy river is really cool and something all of us enjoyed. The grounds are beautiful and well cared for. The rooms seem nice and are up to date. There are renovations taking place but honestly we didnt even notice and they are doing a great job of not having that interfere with the experience of staying there.
Stayed 5 nights in Apr 2024

6/10 Okay

Julie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only thing that was great was the food. The meals at the Japanese restaurant and Casa Alma were delicious! The liquor selection was disappointing, mostly well liquors and very few top shelf options. The hotel is in need of renovations and a good cleaning. Most of the staff was very nice.
Stayed 5 nights in Apr 2024

6/10 Okay

Denys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

2/10 Terrible

Chiamaka A

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Dareen Sean

Liked: Cleanliness, staff & service
They put us on a closed building for renovation
Stayed 6 nights in Mar 2024
Response from Assistant Manager on 29 Apr 2024
Dear Dareen Sean, We extend our sincerest gratitude for awarding us a perfect score despite the inconvenience you encountered during your recent stay at Grand Sirenis Riviera Maya Resort & Spa.We deeply regret any disruption caused by the renovation work in your assigned building. Please accept our apologies for not meeting your expectations in this regard. Rest assured, your feedback is invaluable, and we are actively working to enhance our guest experience, including ensuring transparent communication regarding ongoing improvements.We sincerely hope this isolated incident will not overshadow the overall enjoyment of your stay, and we eagerly anticipate the opportunity to welcome you back for a flawless experience in the near future.Warm regards,Juan Marí Assistant Manager

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled alone and thought I would be lonely. The staff like: Leo, Alex, Derek and Emma , from the concierge made me feel like I was family. They would go out of their way to make sure everything was good or if I needed anything. They would talk to me throughout the day! Just what I needed because after I lost my husband, I was not sure how lonely the traveling would be.
Stayed 6 nights in Apr 2024
Response from Assistant Manager on 29 Apr 2024
Dear Arlene, Thank you for sharing your heartfelt experience at Grand Sirenis Riviera Maya Resort & Spa.We are deeply moved to learn of the exceptional care and attention provided to you by our dedicated staff members, Leo, Alex, Derek, and Emma. It warms our hearts to know that their genuine hospitality helped alleviate any feelings of loneliness during your solo journey.Your kind words motivate us to continue delivering memorable experiences, embodying the spirit of warmth and inclusivity that defines our resort. We look forward to welcoming you back for another enriching stay.Warm regards,Juan Marí Assistant Manager

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service
I wish I could give no stars to this resort . We have never have had a resort receive us with pure rudeness. Day1- As soon as we checked in we were welcomed by nice people at the front desk , we did have to wait since our room had to have curtains replaced ? ( which is okay ) We get to our room , our A/C was down for 2 days ( 93 temp outside ) of course as a family of 5 this puts stress. Day 2- we give it another try and start our day with a positive mind and have breakfast, husband sits us at a table with our kids - to be rudely greeted by the waiter , he was mad we got our own silverware and said the boss would get mad at him and expressed to us why we couldn’t we couldn’t sit elsewhere. ( we were hot and tired from the night before and just wanted a nice breakfast) I explained that there is a way to talk to “Customers” or “ Guests” and this was not it . I still tipped him , and thanked him for the service. The next day , we sat in his area by accident and he refused to serve us ( another waiter told him we needed drinks ) and he said he wasn’t doing it. We have never felt so disrespected and hated the fact that this was the only place we could eat at due to this employee . All the restaurants are full ahead of time, It’s impossible to make a reservation. Concierge and the front desk do not have good communication with each other . Mexico is always our favorite place to travel to and out of 20 years of coming , this was our First TERRIBLE stay.
Stayed 3 nights in Apr 2024
Response from Assistant Manager on 30 Apr 2024
Dear Stephanie, We extend our sincerest apologies for the substandard experience you encountered during your recent stay at Grand Sirenis Riviera Maya Resort & Spa.Your feedback is invaluable, and we are committed to addressing the concerns you have raised promptly. Our management team is taking immediate action to rectify the issues, particularly regarding the conduct of our staff members. We deeply regret any inconvenience or discomfort you may have experienced, as providing exceptional service is paramount to us. We appreciate your patience and understanding and hope to have the opportunity to restore your faith in our resort during any future visits. Best regards, Juan Marí Assistant Manager

8/10 Good

Theodorus

Travelled with family
Liked: Staff & service
under construction
Stayed 7 nights in Apr 2024
Response from Assistant Manager on 29 Apr 2024
Dear Theodorus, We sincerely appreciate your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa, despite the construction work being conducted on the premises.We apologize for any inconvenience caused by the ongoing renovations. Your satisfaction is of utmost importance to us, and we regret falling short of your expectations in this aspect. Please be assured that we are continuously striving to minimize disruptions and provide a seamless experience for all our guests.We value your patronage and hope to have the opportunity to exceed your expectations on your next visit. Thank you for choosing Grand Sirenis Riviera Maya Resort & Spa.Warm regards,Juan Marí Assistant Manager

8/10 Good

Paul Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is under renovations, which we knew when we booked. Therefore there was half the people. Beach/pools/restaurants were alwasys available, good thing. The staff was excellent. Diego and Cristoffer were are concierges any issue we had ( which were minor) they had corrected in a timely fashion. Karin at the big pool looked after us daily. Great lady. Ivan at the main desk also did every thing to make our stay as enjoyable as possible. Again, the staff was excellent. I would recommend Sirenus to my friends and family. Great vacation. Paul and Dawn Wasylishyn
Stayed 7 nights in Apr 2024
Response from Assistant Manager on 29 Apr 2024
Dear Paul Joseph, Thank you for taking the time to share your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to hear that despite the ongoing renovations, you enjoyed a memorable vacation.We truly appreciate your understanding and patience during this period of transformation. It brings us immense joy to learn that our dedicated staff members, including Diego, Cristoffer, Karin, and Ivan, contributed to the enjoyment of your stay with their exemplary service.Your recommendation means the world to us, and we look forward to welcoming you, your friends, and family back for another fantastic getaway.Warm regards, Juan MaríAssistant Manager

2/10 Terrible

daniel

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We were there for seven days. During those seven days, our room had intermittent running water. There was mold in our shower. Hot water was sometimes unavailable. The sink was clogged, and the toilet wouldn't flush. The room had trouble cooling off, and some nights I woke up sweating. We ate at different locations. One of them never served us anything to drink. We literally finished eating without a cup of water. We had to get up, walk to the bar, and request water. The workers there gave us an attitude. On our way out, our sink started spewing dark water, so I had to use a bottle of purified water to brush my teeth instead. While the resprt does have a nice ocean view and pools to entertain the negatives simply overshadowed the positives. Not bieng able to sleep on our bed because sleeping on a couch located underneath a cieling fan IS NOT GOOD AT ALL.
Stayed 7 nights in Apr 2024
Response from Assistant Manager on 30 Apr 2024
Dear Daniel, We extend our sincere apologies for the numerous inconveniences you encountered during your recent seven-day stay at Grand Sirenis Riviera Maya Resort & Spa. Your detailed feedback is deeply concerning, and we are committed to addressing each issue promptly and thoroughly. Rest assured, our management team is taking immediate action to rectify the deficiencies in room amenities and service quality that you experienced. We understand the importance of a comfortable and enjoyable stay, and we deeply regret falling short of your expectations. Your feedback is invaluable as we strive to continuously improve our offerings. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Best regards, Juan Marí Assistant Manager

10/10 Excellent

Mike

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the beach - it is safe for kids. The property is being updated. It’s a huge property, so be ready to walk. Jungle atmosphere and value for money. Food is okah, but we find things we like regularly (fresh fruit, eggs, etc) Staff is awesome. Shoutout to clemente and diana for their great service.
Stayed 3 nights in Apr 2024
Response from Assistant Manager on 29 Apr 2024
Dear Mr. Alisha, Thank you for sharing your fantastic review on your recent holiday experience at Grand Sirenis Riviera Maya Resort & Spa. It is fantastic to hear that you loved the stunning beach and that you found it safe for kids. While our resort was under renovation during your visit and that the food did not meet all your expectations, we are delighted to know that the natural surroundings and the superb service provided by our staff left a positive impression on you. Finally, thank you again for your feedback and we look forward to welcoming you back for an even more enjoyable experience in the near future. Warm regards, Juan Marí Assistant Manager

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Lots to do. Friendly staff. Great food and drinks
Stayed 9 nights in Apr 2024
Response from Assistant Manager on 29 Apr 2024
Dear Alisha, Thank you for sharing your feedback about your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We are elated to know that you found a plethora of exciting activities to do on-site and We are also delighted to hear that you savored the exquisite culinary experiences and refreshing beverages. Ensuring your satisfaction is our priority and we take pride in achieving that goal. Your enjoyment is our greatest reward and we are glad that you had a wonderful time with us. We sincerely hope to have the pleasure of hosting you for another pleasant stay. Warm regards, Juan Marí Assistant Manager

10/10 Excellent

Steven

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort property was set in beautiful lush vegetation. The snorkeling was good with a coral reef out from the beach. Close to shore were many fish we enjoyed. Water socks are needed for swimming.The birds and wild animals were fascinating. The food at the buffet was so delicious with great presentation. The food at the French and Japanese restaurants were fantastic. Our concierges, Fernando and Hernan, were very helpful with booking restaurants and dealing with a maintenance issue which was fixed promptly. The staff were all friendly and happy to serve us. It would be nice if there were more shuttles for those with mobility issues. We were able to walk and got plenty of exercise. The lazy river and the quiet pool with the shade and beautiful trees protected us from the sun for swimming. The free dolphin show was fun. Three of us stayed for swimming with the dolphins for a great experience. The resort was spacious and didn't feel crowded at all. Our group of 11 people had three rooms. Two rooms were adjoining which was great. The third room was on a different floor and was charged extra for the ocean view. It would be helpful to have all the rooms side by side which we did request weeks in advance. Public transportation would be easier if a collectivo, bus stop was at the front of the resort. If the resort provided airport shuttle to and from the Cancun airport that would be great too. Our holiday was rather expensive but our family all had a wonderful time together.
Stayed 8 nights in Apr 2024

4/10 Poor

Jane, hillsboro

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Loved the pools and lazy river. Food was just bad. Impossible to get into the specially restaurants as all reservations except a couple very late reservations were booked up. Lunch options at the beach were inedible. Not at all what you’d expect from an all inclusive. Very much find your own service or self serve. Would not return.
Stayed 5 nights in Mar 2024
Response from Assistant Manager on 29 Apr 2024
Dear Jane, Thank you for sharing your feedback about your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that you enjoyed our pristine pools and fantastic lazy river. However, we apologize for the issues you encountered with restaurant reservations and the quality of the food on offer at the beach. Your comments are valuable, and we will address these concerns with our correspondent departments promptly to enhance our guests' experience. We appreciate your understanding and we hope to welcome you back for an even more improved stay in the future. Kind regards, Juan Marí Assistant Manager

8/10 Good

Aaron Perry

Travelled with partner
Liked: Cleanliness, staff & service
Very relaxing. When though they were doing construction at the hotel (that neither Expedia or the hotel mentioned) it was quiet and relaxing. Staff were amazing. We did lose power the last night several times in the night. Then the water wasn't working. I assume they are on a pump system and when the power went out the water system couldn't pump. Food was average. Dishes didn't change through the week. Always the same thing for breakfast, lunch, and dinner.
Stayed 7 nights in Apr 2024
Response from Assistant Manager on 27 Apr 2024
Dear Aaron Perry, Thank you for sharing your feedback regarding your relaxing experience at Grand Sirenis Riviera Maya Resort & Spa. Our staff strives to provide exceptional service. We apologize for the inconvenience caused by the temporary power outage and water issue. We will address these concerns to ensure a smoother stay for our guests in the future during our renovation procedures. Despite we are always trying to diversify our culinary offerings daily, your feedback on the food variety is noted for a proper follow-up. We appreciate your insights and hope to welcome you back for an improved experience. Best regards, Juan Marí Assistant Manager

10/10 Excellent

Aadan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this resort with a large family group with small children! The room was newly renovated and always well cleaned. The selection of food at buffets was always great! We really enjoyed the beach buffet and tacos, the Japanese restaurant, and the outdoor evening seafood restaurant. Drinks and smoothies were great! The staff are so friendly and hardworking. Thank you to our concierge Fernando! We all loved the quiet pool because if feels like jungle all around you and makes for more shade a large percent of the day. Kids and grown ups loved the lazy river and the dolphin experience. My 3 yr old was delighted to kiss, shake a fin, hug etc the dolphins. The beach is fantastic for small children to be able to snorkel with fish in shallow calm water! And adults can enjoy snorkelling in the deeper water out past the rocks to see coral reef and even the occasional sting ray! We also really enjoyed walking south to crocodile lagoon for another really neat snorkelling experience with fish in the mangroves. One of the only downsides was that the kids splash pool and waterslides were closed (presumably for renovations?). That was an unexpected disappointment for the kids. Also it would be nice if some of the more kid friendly evening entertainment (The Lion King show and Circus show) was at an earlier hour... maybe 7pm instead of 9pm. Tip: It's an easy walk to the highway where you can take a collectivo (public transit) to Akumal, Tulum, or cenotes (Aktun Chen)
Stayed 8 nights in Apr 2024
Response from Assistant Manager on 27 Apr 2024
Dear Aadan, We are thrilled to receive feedback about your recent family journey at Grand Sirenis Riviera Maya Resort & Spa. It brings us great joy to learn that you thoroughly enjoyed our culinary and beverage offerings, accommodations, and the exemplary service provided by our staff. Your satisfaction is of utmost importance to us, and it serves as our greatest reward. Nevertheless, we extend our sincerest apologies for any inconvenience caused by the temporary closure of the kids' splash pool and waterslides, which may have affected your children's experience. Please be assured that we are optimizing our renovation procedures to ensure that once completed, we can offer top-notch leisure facilities for all our guests. On a brighter note, nothing delights us more than hearing about the positive experiences you had, including your interactions with the lazy river and the dolphin experience, among other highlights of your stay. We eagerly anticipate the opportunity to welcome you back on your next visit, allowing us to provide you with an even more enjoyable holiday experience. Warm regards, Juan MaríAssistant Manager

10/10 Excellent

Sylwia, Glendale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and safe place with very amazing stuff!!!! Definitely we will come back
Stayed 7 nights in Apr 2024
Response from Assistant Manager on 27 Apr 2024
Dear Sylwia, Thank you for your glowing review regarding your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We are delighted that you regarded our complex as a safe place and that you found it beautiful. Your compliments are highly appreciated. Your utmost satisfaction is our top priority and we take pride in achieving this goal. We eagerly await your return for what promises to be another amazing holiday. Best regards, Juan Marí Assistant Manager

10/10 Excellent

Kimberly Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food. Lots to do. Beach and kagoon snorkel
Stayed 9 nights in Apr 2024
Response from Assistant Manager on 27 Apr 2024
Dear Kimberly Eileen, Thank you for sharing with us such positive feedback on your recent visit to Grand Sirenis Riviera Maya Resort & Spa. It is fantastic to hear that you savored our exquisite dishes, enjoyed a plethora of exciting activities and did the beach and lagoon snorkel activity. Ensuring your utmost satisfaction is our top priority and we are glad that we succeeded in creating an enjoyable experience for you. We look forward to welcoming you back soon! Best regards, Juan Marí Assistant Manager

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looking to come back when renovations are completed.
Stayed 7 nights in Apr 2024
Response from Assistant Manager on 25 Apr 2024
Dear Jaime, Thank you for sharing your brief review regarding your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your understanding and support as we carry out this remodeling project that, once finished, will allow us to offer a top-class unique and distinguished experience. Is fantastic to hear that you are planning to return and we will be ready to welcome you back with another or even more seamless experience. Best regards, Juan Marí Assistant Manager

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the beach and pool areas. I was a little anxious to see if the construction would have an impact on these areas. The resort was not overcrowded and always a spot by the pool and near the beach. The staff were incredible and always asking if everything was ok with our stay.
Stayed 7 nights in Apr 2024
Response from Assistant Manager on 25 Apr 2024
Dear Shannon, Thank you for sharing your feedback on your recent visit to Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that the stunning beach and pristine pool areas were all to your liking. We are glad that despite your initial concerns regarding the ongoing construction you were able to enjoy several relaxing areas. On the other hand, it is truly rewarding to hear that our staff was always ready to provide you with attentive care and assistance. Rest assured that we will pass on your compliments to them, they surely will be encourage by your kind words. Finally, nothing makes us happier than knowing that we contributed to making your experience memorable and we eagerly await for the opportunity to welcome you back for an enjoyable stay. Best regards, Juan Marí Assistant Manager

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at an all-inclusive. Loved having so many options for food and drinks. Several places to enjoy the beach and different pools. Never felt crowded.
Stayed 3 nights in Apr 2024
Response from Assistant Manager on 25 Apr 2024
Dear Laura, We are grateful for your positive review about your recent stay at Grand Sirenis Riviera Maya. We are delighted to know that your first journey at an all-inclusive surpassed your expectations. It is fantastic to hear that your indulge in the wide comprehensive selection of drinks and food options. And we are also thrilled that you found several spots to unwind at the beach and our pristine pools. It is truly gratifying to learn that your overall experience was great and we look forward to welcome you back to continue creating relaxing and enjoyable experiences. Best regards, Juan Marí Assistant Manager

10/10 Excellent

Mallorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation weve ever had. We had the best concierge. Got us all our reservations and had the best advice on how to make the most of our stay. Room was great. Clean and staff was friendly and helpful.
Stayed 6 nights in Apr 2024
Response from Assistant Manager on 25 Apr 2024
Dear Mallorie, Agradecemos sinceramente sus comentarios detallados sobre su experiencia en Grand Sirenis Riviera Maya Resort & Spa.Lamentamos mucho cualquier inconveniente que haya experimentado durante su estancia. Tomamos muy en serio sus observaciones sobre la falta de comunicación con respecto al cierre de las instalaciones de la piscina para niños y el olor a humedad en su habitación. También nos apena saber que se sintieron desatendidos al finalizar el tour en la zona VIP.Tenga la seguridad de que estamos tomando medidas para mejorar la comunicación interna y garantizar una experiencia más satisfactoria para nuestros huéspedes. Apreciamos sus comentarios sobre la disponibilidad de hamacas y la limpieza de la playa, y estamos trabajando diligentemente para abordar estos problemas.Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y demostrarle nuestro compromiso con la excelencia en el servicio.Saludos cordiales, Juan Marí Asistente de Dirección

10/10 Excellent

Laura Karyn, Kitchener

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time here and will be back again!
Stayed 7 nights in Apr 2024
Response from Assistant Manager on 25 Apr 2024
Dear Laura Karyn, We are delighted to learn that you have chosen Grand Sirenis Riviera Maya Resort & Spa for the third time and that your experiences have been enjoyable. Your continued patronage is deeply appreciated, and we eagerly anticipate the opportunity to welcome you back in the future. Thank you for your loyalty, and please know that we remain committed to providing exceptional service and experiences for each of our guests. Warm regards, Juan Marí Assistant Manager

6/10 Okay

Cindy Lynn

Travelled with family and small children
Called several times and asked at desk for extra sheets pillows and blankets never received any. Hoped into a scalding shower burned my skin. No cold water so couldn’t flush toilet.
Stayed 7 nights in Apr 2024
Response from Assistant Manager on 23 Apr 2024
Dear Cindy Lynn, Thank you for sharing your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your constructive criticisms as they enable us to pinpoint specific areas where we can enhance our services. Please accept our sincere apologies for any inconvenience caused by the lack of response to your request for extra pillows and bed sheets. Rest assured, we are taking immediate steps internally to address this matter and enhance our service standards in this regard. Additionally, we have duly noted your concern about the availability of cold water. We will review this issue promptly to ensure the comfort of all our future guests. Finally, we hope to have the opportunity to welcome you back for an improved experience. Best regards, Juan MaríAssistant Manager

10/10 Excellent

Liam, Nome

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we didn't like was house keeping didn't chance the bed sheets, the only ATM on the property was broken. The live show was very entertaining.
Stayed 7 nights in Apr 2024
Response from Assistant Manager on 26 Apr 2024
Dear Liam, Thank you for your glowing review. We are thrilled to hear that you enjoyed the live show during your stay at Grand Sirenis Riviera Maya Resort & Spa.We sincerely apologize for the inconvenience regarding the bed sheets and the ATM situation. Rest assured, we will address these issues promptly to ensure a flawless experience for our guests in the future. We look forward to welcoming you back for another unforgettable stay!Best regards, Juan Marí Assistant Manager

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was really good, and even though reservations to restaurants seemed booked at the start, there were plenty of cancellations and we were able to get reservations at the times and restaurants of our choice almost every time. The a la carte option was always great, though, so you don’t even need to worry about reservations. The pool activities were super fun and we loved playing beach volleyball with other guests. Our favorites were The Good Bar, the health juice bar, the crepes at the main buffet, the spa, the dolphins, the snorkeling, and general safe and beautiful ambiance. We had a great stay and we’re sad to leave. Ricardo, one of the bellhops, hooked us up with a rental car so we could explore Akumal Beach, Playa del Carmen, and other spots on our own. So much to do at the resort though, so no real need to leave. Would definitely recommend with or without kids.
Stayed 7 nights in Apr 2024
Response from Assistant Manager on 22 Apr 2024
Dear Jill, We extend our heartfelt gratitude for your delightful feedback on your recent stay at Grand Sirenis Riviera Maya Resort & Spa. It brings us immense pleasure to learn that you thoroughly enjoyed our culinary offerings and found flexibility in securing reservations, ensuring a seamless dining experience.We are thrilled to hear that you indulged in a plethora of activities, from exhilarating pool games to invigorating beach volleyball. Your appreciation for our various amenities, including The Good Bar, health juice bar, spa, and dolphin encounters, warms our hearts.Ricardo and our dedicated team are thrilled to have enhanced your experience, facilitating your exploration of Akumal Beach, Playa del Carmen, and beyond.Thank you for recommending us, and we eagerly await the opportunity to welcome you back for another unforgettable stay.Warm regards,Juan Marí Assistant Manager

10/10 Excellent

Oday

Liked: Cleanliness, staff & service
close to nature
Stayed 6 nights in Apr 2024
Response from Assistant Manager on 22 Apr 2024
Dear Oday, We extend our heartfelt gratitude for your glowing review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. It brings us immense joy to learn of your satisfaction with our resort's amenities and services. Our commitment to providing an unforgettable experience amidst the stunning natural surroundings remains unwavering. Your generous praise fuels our dedication to excellence. We eagerly anticipate the pleasure of welcoming you back for another memorable stay, immersed in the beauty of nature and the exceptional hospitality of our resort.Warm regards, Juan Marí Assistant Manager

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service
Great food, great drinks excellent customer service
Stayed 7 nights in Jan 2024
Response from Assistant Manager on 22 Apr 2024
Dear Alejandro, Thank you for your positive rating and feedback about your stay at Grand Sirenis Riviera Maya Resort & Spa. We are thrilled to know you had a great experience! Your commendations about our gastronomic offerings, delicious drinks and customer service mean a lot to us. We hope to have the pleasure of welcoming your friends and family to create memorable experiences together. Thank you for choosing us, and we look forward to hosting your loved ones in the near future.Best regards, Juan Marí Assistant Manager

8/10 Good

Margarita

Liked: Cleanliness
Stayed 7 nights in Apr 2024
Response from Assistant Manager on 23 Apr 2024
Dear Margarita, We deeply appreciate your generous 4 rating regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We eagerly anticipate your return for another seamless holiday experience. Warm regards, Juan MaríAssistant Manager

10/10 Excellent

James Allen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great family vacation at Grand Sirenis. Our hotel room was newly renovated and very nice! The room was cleaned each each day. The beach was great for snorkeling and we brought our own snorkels. There’s a great beach for swimming with no rocks. We ate lunch at the bbq place on the beach each day for freshly made tacos. My son was in love with all of the animals at the resort and we would float in the lazy river to look for coati, monkeys and iguanas. There were monkeys in the trees in the resort each day. We loved all of the restaurants and had great service. The outdoor seafood place was delicious! We did the dolphin experience at the resort and they gave the kids a lot of time with them. We loved that there were always plenty of seats at the pool. We never got the chance to walk to Crocodile Cove on the resort to snorkel, next time we will. Thanks for everything!
Stayed 8 nights in Apr 2024
Response from Assistant Manager on 22 Apr 2024
Dear James Allen, Thank you immensely for sharing your wonderful experience at Grand Sirenis Riviera Maya Resort & Spa. We are thrilled to hear that your family vacation exceeded expectations.It brings us immense joy to know that you appreciated the newly renovated room, our pristine beach ideal for snorkeling, and the delectable dining options, especially the freshly made tacos at our beachside BBQ. Your son's fascination with our resort's wildlife and the memorable dolphin experience further enriches our commitment to providing exceptional experiences.We eagerly await your return and hope to welcome you back soon, perhaps to explore Crocodile Cove and more of our offerings.Warm regards,Juan Marí Assistant Manager

4/10 Poor

Stephanie

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms booked were not rooms we received. Had to switch rooms 4 times- poor ac, rooms smell of mold, jacuzzis do not have hot water. Some days resort had only cold water, others only burning hot. Ala carte reservations are a laugh- they will not have any for you. shuttles are minimal and it is a BIG resort with no indoor/ac walking ways. prepare to be harassed into doing the time share bit, and if you decline you will get attitude. Stains all over headboard and room, rooms with doors that dont lock, crappy fridge (cant keep meds cold), half of swim up bar now also closed. Super bummed that it wasnt what we were advertised or sold. Trying to get reimbursed some and neither expedia or the resort are willing to help or be accountable.
Stayed 5 nights in Apr 2024
Response from Assistant Manager on 25 Apr 2024
Dear Stephanie, We extend our sincerest apologies for the disappointing experience you encountered during your recent stay at Grand Sirenis Riviera Maya Resort & Spa. Your feedback regarding room discrepancies, maintenance issues, temperature inconsistencies, and service shortcomings is taken seriously. Please be assured that we are actively addressing these issues with our management team to ensure they are promptly resolved. We strive to provide exceptional service and accommodations, and we regret that we fell short of your expectations. Your feedback is invaluable to us, and we appreciate the opportunity to improve. We hope to have the chance to regain your trust and welcome you back for a more enjoyable experience in the future.Sincerely, Juan Marí Assistant Manager

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect vacation ever!
Stayed 8 nights in Apr 2024
Response from Assistant Manager on 20 Apr 2024
Dear Michael, Thank you for sharing your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are thrilled to hear that you had the perfect vacation ever!Providing our guests with unforgettable experiences is our utmost priority, and we are delighted that we were able to exceed your expectations. Your satisfaction is a testament to the hard work and dedication of our team.We appreciate your kind words and hope to welcome you back for another exceptional stay in the near future.Warm regards,Juan Marí Assistant Manager

10/10 Excellent

Aubrey Lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this resort. The staff were very personable and cared for you. I was treated very well. The drinks and food were amazing. It was a stunning resort with lots to do. I would say it could have used more events and the club is kinda far make sure to shuttle and not walk. Dianna/diane I forgot she was so helpful getting us reservations. Highly recommend this resort!
Stayed 3 nights in Apr 2024
Response from Assistant Manager on 19 Apr 2024
Dear Aubrey Lynn, Thank you for your glowing review of the Grand Sirenis Riviera Maya Resort & Spa. We are delighted to learn that you thoroughly enjoyed every aspect of your stay, from the attentive and personable service provided by our staff to the delectable food and beverages offered.We appreciate your feedback regarding the availability of events and the distance to the club. Rest assured, we will take your suggestions into consideration to further enhance the guest experience.We will ensure that Dianna receives the recognition she deserves for her exceptional service.Thank you for recommending our resort, and we look forward to welcoming you back soon.Warm regards,Juan Marí Assistant Manager

8/10 Good

Marvin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The reason why I didn’t read it a five star was because our room was a bit dirty. The AC was not functioning properly and they did not install the shower gel or shampoo. We had to call three times to get that repaired. Other than that. The facilities are beautiful. The food is great specially the tacos at the snack bar, had a great time shows were also great. I recommend the French restaurant and the Brazilian steakhouse.
Stayed 6 nights in Apr 2024
Response from Assistant Manager on 18 Apr 2024
Dear Marvin,Thank you for taking the time to share your recent experience at Grand Sirenis Riviera Maya Resort & Spa with us.We were delighted to read that you were impressed by the beauty of our facilities and thoroughly enjoyed the delicious tacos at the Snack Bar. However, we were disheartened to learn about the cleanliness issues in your room, as well as the inconvenience caused by the broken A/C and the unavailability of certain amenities. Please accept our sincerest apologies for these oversights. Rest assured, we have already communicated your feedback to the appropriate departments to ensure that these issues are promptly addressed and prevented from occurring in the future.On a brighter note, we are thrilled that you enjoyed our culinary offerings at the French and Brazilian restaurants. Your recommendation means the world to us and serves as a testament to the hard work and dedication of our team.We sincerely value your patronage and hope to have the opportunity to welcome you back for an even more enhanced experience in the near future. Warm regards,Juan MaríAssistant Manager

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed during the major renovations and never felt that we were missing out. The resort did an amazing job on relocating entertainment and restaurants. The food was great at the buffets, but the a la Cartes had the best food. Our room with an Ocean View was stunning and modern, clean and the housekeeping always made sure we had fresh towels & the fridge restocked daily. Staff were friendly and very attentive. This resort is a great place for families, to enjoy, pools, the lazy river, beach, discover sealife (fish swim right up to you in the small cove) and wildlife throughout the jungle. Situated just outside the property, still within the gated community are a few shops, pharmacy and corner store that is a great walk to pick up some snacks for the room. Our concierge Derek and Isaac were phenomenal!!!! I can't say enough about how much Derek did for us. Upon arrival, he made a call and got us an a la carte on our 2nd night there! He then arranged a la cartes for us for the entire week, and every morning greeted us with a smile, friendly chatting and ensured our day was going good . He was always available when we needed anything and helped us find our way and even called us a shuttle when it was raining to get us to the main lobby, dry. We highly recommend this resort and looking forward to a trip back!
Stayed 7 nights in Apr 2024
Response from Assistant Manager on 18 Apr 2024
Dear esteemed Kathleen,Thank you for taking the time to share your review of your recent visit to Grand Sirenis Riviera Maya Resort & Spa. We appreciate your understanding and positive feedback despite the renovations taking place at our resort.Your kind words will be passed along to our staff, especially Derek and Isaac, for their exceptional and accommodating service.We are delighted to hear that we exceeded your expectations, and we eagerly look forward to the opportunity to host you again soon.Best regards,Juan MaríAssistant Manager

10/10 Excellent

Dennis

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Huge resort, never felt crowded. Natural beach area was amazing, whole school of fish swimming at our ankles, didn’t even need to snorkel. Swam with dolphins, hung out with monkeys, and watched the Coatis and iguanas scramble around. Tons of food options and fun events at night. Would go back.
Stayed 6 nights in Mar 2024
Response from Assistant Manager on 18 Apr 2024
Dear Dennis,Thank you for sharing with us your positive review. We are glad to hear that our resort never felt crowded. We are also delighted to know that you thoroughly enjoyed the stunning beach area and the presence of fish.It is also interesting to learn about your interaction with dolphins and sightings of monkeys, coatis, and iguanas around.On the other hand, it is truly gratifying that our gastronomic offerings and exciting shows left a positive impression on you. Our greatest reward is your satisfaction, and we are thrilled that we succeeded in providing an enjoyable experience for you. We sincerely hope to have the pleasure of hosting you in the near future.Sincerely, Juan Marí Assistant Manager

8/10 Good

Kristal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Assistant Manager on 19 Apr 2024
Dear Kristal, First and foremost, allow me to extend a warm greeting to you and hope this message finds you well. We would like to express our gratitude for taking the time to give us a 4 rating.For us, it is of vital importance to receive feedback and ratings from our guests as they reflect whether our main goal of ensuring guest satisfaction is being achieved. From your rating, we can see that your stay was satisfactory, and we are delighted about that.The Grand Sirenis family hopes that you are doing well, and once again, thank you for your time.Best regards,Juan MaríAssistant Manager

8/10 Good

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 6 nights in a mini suite with our two kids. The room was huge, giving lots of space for the kids to run around. A tv was available in the second room with two separate beds to let the kids chill out after long days in the sun. All areas of the hotel were extremely clean and folks were working hard. The pools were great and close to the rooms. The beach was great and the water was beautiful. Super clean beach despite there being seaweed some days. We lucked out with only one evening of rain and that only lasted a few hours. We were able reserve a restaurant for every evening. The food selection was great for the buffets and we quickly found our favourites. The service in the restaurants were always wonderful and the majority of the servers in the two buffets were pleasant. There was renovations being completed in half the resort and so capacity was less than normal. We were always able to find an ideal spot at any of the pools or beach, or in any of the dining halls without an issue. Two minor hiccups (which I didn’t try to have addressed): 1) the pillows were super lumpy and soft. 2) I had a hydrotherapy session included but I was not aware until after 3 days. I was not told I needed my swimsuit so couldn’t go It was one first all inclusive and first time in Mexico and we loved it. The resort would be one we recommend. Our only worry is that next time we go back it will be at full capacity and we won’t be so spoiled with no line ups.
Stayed 6 nights in Apr 2024
Response from Assistant Manager on 18 Apr 2024
Dear Melissa, We express our heartfelt gratitude for your detailed review of your interesting visit to Grand Sirenis Riviera Maya Resort & Spa.We are delighted to hear that your holiday was pleasant overall, and we take pride in delivering outstanding service.However, we apologize for the minor hiccups and oversights you encountered during your recent stay. Rest assured that we will thoroughly review these aspects of our offerings and ensure a seamless experience for all our guests. We highly appreciate your recommendation, and we eagerly await your return for what promises to be another delightful family experience. Best regards, Juan Marí Assistant Manager

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Assistant Manager on 19 Apr 2024
Dear Carla, We express our heartfelt gratitude for your positive rating of your recent experience at the Grand Sirenis Riviera Maya Resort & Spa. Ensuring our guests' utmost satisfaction is our top priority, and we are delighted to notice that we succeeded in providing such a pleasant stay for you. It is truly gratifying to receive your positive scores in every aspect of our services. We sincerely hope to welcome you back for another amazing holiday in the near future. Best regards,Juan MaríAssistant Manager

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time. The staff were all very kind and helpful, the beach was clean, we could always find a chair at the beach or pool, the Concierge was very helpful at finding us a la carte restaurants to book us in. They remembered our names. It was my moms birthday so we ordered a cake and decor to her room, and it was so wonderful! They even decorated it again the next day, and gave her a cake at one of the restaurants! Wonderful time!
Response from Assistant Manager on 17 Apr 2024
Dear Sarah,Thank you for choosing Grand Sirenis Riviera Maya Resort & Spa and for sharing your wonderful experience. We are delighted to hear that our staff's kindness and helpfulness, along with the cleanliness of the beach and pool areas, contributed to your enjoyable stay. It is heartening to know that our concierge assisted you in booking a la carte restaurants and made your mom's birthday celebration memorable with a beautifully decorated room and a special cake. We are thrilled you had a wonderful time and we hope to welcome you back for more unforgettable moments.Warm regards,Juan Marí Assistant Manager

8/10 Good

Juan

Travelled with family
Everything was good and the food was delicious and excellent as well as the service people. But the GYM Was too far from most of the rooms. Overall mucho bueno
Response from Assistant Manager on 17 Apr 2024
Dear Juan, We are honored to receive your feedback regarding your experience at Grand Sirenis Riviera Maya Resort & Spa. It is delightful to know that your stay with us was great overall. Your commendations on our delectable culinary offerings and the outstanding service provided by our staff are highly appreciated. We value your review and hope for the opportunity to welcome you back for another fantastic holiday experience. Sincerely, Juan Marí Assistant Manager

8/10 Good

Gerardo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall is a great place to relax, with great music. and great food. great place to walk and enjoy the Nature.
Stayed 5 nights in Apr 2024
Response from Assistant Manager on 17 Apr 2024
Dear Gerardo,Thank you for sharing your feedback regarding your recent visit to Grand Sirenis Riviera Maya Resort & Spa.We are delighted to hear that you found our resort to be a great spot for a relaxing getaway overall. We appreciate your compliments on the music, delectable dishes, and the surrounding nature.It is truly rewarding for us to know that we succeeded in creating a relaxing holiday experience for you, and we hope to have the opportunity to welcome you back soon.Best regards,Juan MaríAssistant Manager