「When I arrived, I was informed that no rooms were available, despite having called ahead to let the hotel know I would be arriving late. My reservation had been prepaid through Expedia, yet I was told there was nothing the hotel could do.
I sat down to contact Expedia, whose agent was courteous and immediately called the hotel to resolve the situation. After being unable to make progress with the front desk, the matter was escalated to another Expedia representative, who also contacted the...
「They did have wifi issues the day we checked in so they could not swipe my card or make room keys and it delayed check-in but the staff was very apologetic and managed to get our room keys as quickly as possible.」
「It's a very nice hotel.
it's on the river ,nice views, very well maintained and great parking . Rooms are very clean. Its conveniently located .I would stay there again.」
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