Very friendly, helpful staff, good size room and an excellent breakfast. Our room was at the front of the hotel & there was a lot of noise late at night/early hours of the morning, we appreciate it was a Saturday but when you are travelling you do need a good night's sleep - not the hotels fault but it did affect our stay.
Michelle
2025 年 7 月入住 1 晚
10/10 超赞
Lesley
与配偶出行
2025 年 7 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice large room, comfortable bed
Lesley
2025 年 7 月入住 1 晚
6/10 一般
Lynn
与配偶出行
2025 年 7 月 1 日
满意:清洁度
The quality of the breakfast wasn't great
Lynn
2025 年 6 月入住 1 晚
10/10 超赞
Peter
与家人出行
2025 年 6 月 26 日
满意:清洁度
Grand old building , room clean and tidy , excellent night’s sleep . Breakfast good loved the timed sit down . Significant problem in that to ensure right mix of tables, all through the meal tables were being dismantled rolled out to a storage room and others replaced and set . A bit like breakfast whilst refurbishment on going .
Peter
2025 年 6 月入住 1 晚
8/10 还可以
Nerys
与配偶出行
2025 年 6 月 15 日
满意:清洁度、服务设施、住宿条件和设施
Really nice welcome at check in. Room was spacious, clean and comfortable. Staff and service in the bar, casual dining and at breakfast were all good. Lovely food in the casual dining area. The only things we could fault were a loose toilet seat and the flush was difficult to use. The bathroom window didn’t open so everything in there was wet with steam the whole time
Nerys
2025 年 6 月入住 2 晚
6/10 一般
Stephen
与家人出行
2025 年 6 月 8 日
满意:清洁度、服务设施、住宿条件和设施
Great location and lovely staff. Rooms comfortable and clean but dated. Bathroom lacking. Breakfast cold and disappointing
Stephen
2025 年 6 月入住 2 晚
8/10 还可以
Michelle
与配偶出行
2025 年 5 月 28 日
满意:服务设施,清洁度
Lovely old hotel with beautiful dining room
Michelle
2025 年 5 月入住 1 晚
10/10 超赞
Steve
与家人出行
2025 年 5 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Close to thé Castle Alnwick
Steve
2025 年 5 月入住 1 晚
8/10 还可以
Graham
2025 年 5 月 15 日
满意:清洁度、员工和服务、住宿条件和设施
Staff very helpful. Lounge area very nicely decorated.Overall an impressive interior with great dining hall. Unfortunately menu didn't reflect the quality of the building.Food fairly pedestrian. At breakfast no indication that fish( ie haddock smoked salmon ) available other than the usual English breakfast.Would have been good to have this choice at the start!!
Graham
2025 年 5 月入住 2 晚
6/10 一般
Lana,Wasilla
与家人出行
2025 年 5 月 13 日
满意:员工和服务
Served the purpose. But I would not book there a second time. Mold on the window seals and no lift.
Lana
2025 年 5 月入住 1 晚
10/10 超赞
Richard
2025 年 4 月 27 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Richard
2024 年 12 月入住 2 晚
8/10 还可以
Vanessa
2025 年 4 月 21 日
满意:清洁度、员工和服务、住宿条件和设施
The staff at the hotel were really friendly and worked very hard
The bedroom needed so care.
Vanessa
2025 年 4 月入住 3 晚
8/10 还可以
Sorrel
与家人出行
2025 年 4 月 21 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfy bed..
Soap dispenser in bathroom too high for children
Sorrel
2025 年 4 月入住 1 晚
4/10 很差
Paul
与配偶出行
2025 年 4 月 14 日
不满意:清洁度、员工和服务、住宿条件和设施
The hotel is well placed in the middle of Alnwick. However when we entered our room it was 'tired' . The double bed had passed it's sell by date and was extremely lump. The double duvet was within a super king sized duvet cover and wasn't as warm as we had hoped. The vanity table where the kettle stood has had a lot of water damage and the TV was set on a chest of drawers right in front of the mirror. The bathroom floor was not good with a lot of dirt and hair that was not ours, so we cleaned that with some damp toilet paper. Anyone staying in room 126 will notice immediately that the bottom of the bath was rusty and the shower control very stiff. We each had a shower on arrival as we were at a reception at Alnwick Gardens and after my wife had a shower the folllowing morning the soap dispenser had run out. We really should have stayed at the Premier Inn out of town!!! Breakfast was all cooked on heater trays and all that was out was apparently all there was and it had sat there some time. No staff on duty when we left to discuss issues with so left key at reception. A poor experience which will not be repeated.
Paul
2025 年 4 月入住 1 晚
8/10 还可以
Kevin
2025 年 4 月 6 日
满意:客房舒适度,员工和服务
Kevin
2025 年 4 月入住 1 晚
6/10 一般
Angela
2025 年 4 月 3 日
满意:客房舒适度
不满意:住宿条件和设施
Disappointing
Communal areas were very good but our room was in desperate need of updating. Stains on the ceiling and paper patched up on ceiling.
Hidden charges if you eat or drink in the hotel which should be pointed out when paying for drinks or food.
Hotel is in a perfect location for exploring the area around.
Angela
2025 年 3 月入住 3 晚
8/10 还可以
Darren
团体旅客
2025 年 4 月 2 日
满意:员工和服务
Darren
2025 年 3 月入住 1 晚
10/10 超赞
Karl
2025 年 3 月 30 日
Karl
2025 年 3 月入住 1 晚
8/10 还可以
Andrea
与配偶出行
2025 年 3 月 21 日
满意:服务设施,清洁度
不满意:住宿条件和设施,员工和服务
The dining room decor was amazing taken from the ship Olympic. Linen tablecloths changed after every meal. The staff were friendly and super efficient and the food was excellent.
The bedroom decor was tired and room servicing was below par, water glasses not cleaned.
The bar staff were not always available and when we went for a nightcap after the theatre the bar was shut at just 10pm
Andrea
2025 年 3 月入住 2 晚
8/10 还可以
Ian
2025 年 3 月 18 日
满意:清洁度、员工和服务、住宿条件和设施
Ian
2025 年 3 月入住 1 晚
10/10 超赞
Brian
2025 年 3 月 12 日
满意:清洁度、员工和服务、住宿条件和设施
Brian
2025 年 3 月入住 1 晚
10/10 超赞
Kathryn
与配偶出行
2025 年 3 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely would stay again !
Kathryn
2025 年 3 月入住 1 晚
4/10 很差
David
2025 年 3 月 2 日
不满意:清洁度、住宿条件和设施、客房舒适度
David
2025 年 2 月入住 2 晚
10/10 超赞
Ross
与家人出行, 与配偶出行
2025 年 2 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice stay, lovely room and amenities. Overall excellent hotel.