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"C"

"I recently stayed at the Village Hotel Bracknell for a 1-night family stay (2 adults, 2 kids). The experience was unfortunately ruined by poor communication and rude staff. Room Issues Our family room was unbearably hot due to a broken AC. I reported this at 7:00 PM before dinner. When we returned at 9:00 PM, it was still broken. Reception initially claimed no other family rooms were available. Only after significant persuasion were we finally given two double rooms. I appreciate the eventual resolution, but it shouldn't have been a long winded negotiation. Dinner Disaster At our 7:00 PM dinner, no one warned us about kitchen delays or how the kids' meals worked. We waited a full hour for food (30 minutes for starters, 30 minutes for mains). To make matters worse, my son’s chicken tenders never arrived. When I asked, I was finally informed there was a "children's buffet." Had we known this when seated, we wouldn't have made hungry kids wait an hour for a missing meal. Breakfast Rudeness The next morning, the manager assigned us a table that wasn't made up yet. We placed our water beakers down, and a waitress rudely scolded us for putting items on an un-set table. I reported her unprovoked rudeness directly to the manager, who offered absolutely no apology. Basic hospitality and communication were entirely missing during our stay. Would not recommend unless you don't mind the poor customer service levels."

"Parking very easy and safe, the receptionist was extremely friendly and helpful. The bar staff were all very friendly and the food was excellent. We stayed for just one night before our cruise and would recommend this hotel. It is close to the docks and a short walk to the shopping centre with plenty of options to eat out too."

"All good very friendly"

"Friendly staff in this hotel is in a great location. No disappointments here."

"Needs update "

"Location was great, the hotel was not very clean, the receptionist was very friendly, would pay a bit more next time "

"Rooms were good , corridors were very shabby but in the process of refurbishment so could be overlooked.. breakfast was very good but quite expensive "

"Easy check in and the hotel was very clean, modern, with pretty much you could ask for under one roof."