阿马里洛浪漫酒店 | 每晚可HK$604 起

“I booked the room twice got the wrong date. I tried my best to contact you and change the date but there was no way t found to talk with a person. I did talk to Ai and thought I had succeed. I watched the circle spend round and round for 30 min and went to bed. In the morning it was still spinning with the message “wait one moment “ this week I will be charged again because again I gave the wrong date. I have lost over $3000.my fault with the wrong dates but there should be a way to speak with……

“For starters I asked for a handicap room like we stayed in the previous weekend but to no avail. 1. The beds in the room 103 are 3+ foot off floor (my 91yr. mom needed a bench to get up in to the bed, my husband fell out of the bed, and I pulled on the sheets to help me get up into the bed). 2. Step in shower instead of a walk in (mom didn’t take a shower). 3. No hand rails 4. The things that should of been hot on the breakfast buffet were cold (eggs, biscuits, gravy was watered down and……

“The staff was helpful and the rooms were very clean, comfortable beds, close to everything! Breakfast was a bit lacking, no hot foods.”

“Ease of check in. Excellent location.”

“Good”

“Clean rooms”

“I only get to stay at a Hyatt Place once every two years and this location was everything the experience was desired to be. The helpful staff, clean space, unbelievable breakfast, spacious and modern room, top notch amenities…this location couldn’t do anything better than they already have. Incredible one night stay and wish I could have stayed longer. Well done guys. Two thumbs way up.”