Banjul Arch 22 Hotels

"Went for work and didn't do a lot of socializing. However, my impression was a family friendly vacation spot."

"I was not told of or see any spa. I paid for full english breakfast during my stay but only got it once when i complained. Bathroom door broken and after i complained was moved to an other room which have cold water and toilet not flushing well. Lights went off but generator not able to light the place for over 3 hrs until light came back. The man looking after the please does not seems to care at all . Terrible road to the place. Moved out after 2 days even though i paid full. Will not recommend "

"The hotel was lovely, the staff were friendly and welcoming. Stand out staff, were Michael at the bar, Ibrahim at the pool and Haruna on security, all of them went above and beyond. I would stay again. "

"Breakfast was fresh and delicious. Pool was very nice. Ocean was even better."

"Excellent Service and Great Place to "

"Here’s a polished, natural-sounding review in English: --- This was my sixth stay in a hotel in Gambia, and without a doubt the best one considering the same standard of hotels. The service was exceptionally warm and attentive, the rooms were more comfortable than anywhere I’ve stayed before, and the overall atmosphere made the experience truly relaxing. I will definitely return and highly recommend it to anyone looking for great value and a genuinely enjoyable stay."

"Yes, the pool is nice the staff were helpful and accommodating. I will be returning again hopefully soon. Look no where is perfect, if you want perfection then stay home. While here, i felt safe and welcomed. We had a shared bathroom but i never felt rushed. The TV works but limited channels but you have access to wifi so bring your own tablet. Sometimes the lights go out but they have a generator. There is a small store next door to purchase water. The neighborhood is friendly i never felt alone or lonely as a solo traveler. The rooms are clean enough. i noticed some of the walls and ceiling fans should be wiped or cleaned, again if you want perfection stay home. All and all i had an enjoyable time and felt protected and welcomed. Yes, i recommend this guest house it was cozy and surrounded by lush trees, fruit trees and a lovely neighborhood cat, that i fell in love with. I will miss, sounds of the wind blowing through the trees on cool nights and the sounds of birds singing. "

"A 5-star hotel with a 2-star overbooking issue. (Note: many guests were faced with the same problem we had.) We arrived at Kombo Beach Hotel at 2 am on a Saturday night with our two children, tired from the late night flight, but eagerly awaiting the superior room we booked for a week's stay months in advance, only to be told that there was no room for us. Imagine, landing in a new country in the middle of the night, to be told that the room you paid for was not available and that there were NO OTHER ROOMS IN THE HOTEL FOR YOU AND YOUR FAMILY!!! The front desk staff then explained to us that they would put us in a neighbouring hotel overnight and that we could speak to the manager the next day at 10 am. We were not satisfied with this but had no choice as we were effectively homeless and so we relunctantly took this option. After walking a few meters down the road to a neighbouring hotel, arrangements were made, and we were checked in and lead to the room in this new hotel. Imagine our surprise that, after booking a superior room at Kombo Beach, the room were put in to stay had no wifi, no TV, full of mosquitoes and a rickety bunk bed that my children could not even safely sleep in!!! We coped over night thanks to our resilience and mosquito spray and went back the next day to speak the manager, who then told us to come back later on in the day. This unfortunately did not change anything as apparently the room we had booked was given to someone else."

"Room was clean, the staff were responsive"