Rarotonga Aroa Beach Hotels

"This resort could be amazing, but instead it’s run down with almost no customer service. Midnight arrival? Our confirmed baby bed was missing, then delivered soiled/ dirty and unusable. Rooms were dusty, bunk beds battered, walls thin, luggage rack was broken. Breakfast staff were rude when we arrived 10 mins before closing (due to our late arrival), even refusing coffee. Snorkel rentals were inconsistently enforced, newsletters had wrong info, and kids’ fish-feeding excursions were poorly managed. Pool towels were rationed like gold, the pool was dirty, and the water park closed after one day. Moko Kids Club? Staff on their phones while kids ran wild. Ants invaded our room; staff spraying while kids were present made it worse. Staff finally moved us to a cleaner room—thankfully. Check-out at 10 AM is unforgiving, and most front desk staff seemed to hate their jobs. One manager, Laura (or Louise), stood out as genuinely helpful—hire more like her! The Lagoonarium is beautiful, and the location is prime, but this resort wastes both. Poor maintenance, rude service, and zero care for guests. Would not stay again."

"Ocean view but uncomfortable couch and beds had no bed heads so pillows slipped away. Decor was aged. Staff were friendly though. I thought overpriced for the state of the unit."

"We did not use the pool, we were nervous of mosquitoes, the spa was really nice we received 25% discount during our stay"

"Everything was perfect from the staff to the room.. Very helpful and accommodating."

"Clean room, wonderful staff, beautiful location. Wine and some fresh fruit well over priced, $25 for two small pieces of PawPaw"

"Staff are good. Room was clean."

"Our stay here was amazing! Staff were so kind and the pool was amazing! "

"Good location,nice stuff."

"This place was something else. Not on the water from but less than a 1 min walk down to a cute beach with great snorkelling. The unit was like a little tiny house fully equipped with everything you need to self cater. Nev greeted me and was super kind and helpful. There was fresh drinking water ever day, washing machine to use and everything was super clean and tidy. The bed was comfortable and the ceiling fans worked a treat! Lots of windows for the breeze to keep things cool. The deck looked out to lush garden area and was such a nice place to hang out on the rainy days. You could be outside without getting wet or wind blown. Bus stop 4 min walk away, convenience store 15 mins sling with the shipwreck bar for sundowners and incredible sunsets. I definitely rate this place, the only problem I had was my stay here wasn’t long enough!!! "