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Reviews of Emerald Inn

4 out of 5
Emerald Inn
16 The Promenade, Auckland

Reviews

8.8

Excellent

Rating 10 - Excellent. 104 out of 196 reviews" "
Rating 8 - Good. 69 out of 196 reviews" "
Rating 6 - Okay. 15 out of 196 reviews" "
Rating 4 - Poor. 5 out of 196 reviews" "
Rating 2 - Terrible. 3 out of 196 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Deirdre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice tropical atmosphere with comfortable rooms. The location is just up the hill from a great cafe and a lovely dog friendly beach. We enjoyed our stay very much!
Stayed 2 nights in Apr 2024

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here every trip to New Zealand . Full kitchens , coffee plunger , electric kettle , fridge , cooking utensils all provided .
Stayed 2 nights in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Janice on 29 Mar 2024
Thank you for your positive review Kevin - look forward to seeing you again in the future

10/10 Excellent

anne

Travelled with group
Liked: Amenities
A calm and serene oasis next to the water!
Stayed 3 nights in Mar 2024
Response from Janice on 29 Mar 2024
Thank you Anne - pleased you found our little oasis in Auckland.We look forward to seeing you again.

10/10 Excellent

Blake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is an oasis in the city. Quiet, well kept, super nice people, super close to the beach and walkable restaurants (highly recommend Tokyo Bay!) This is not an ultra fancy and ultra modern resort - that's not why you are staying here and that's not what they are trying to be. As others have mentioned, no AC but it really isn't necessary - open the windows and let the air flow through (fans were provided if necessary). 5 stars, would ABSOLUTELY stay here again!
Stayed 1 night in Mar 2024
Response from Emerald Inn reservations on 10 Mar 2024
Hi Blake,Thank you for your review. We are so glad you enjoyed our beachside oasis!We look forward to hosting you again in the future!

6/10 Okay

N j

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We paid $350 per night and for that price, we were expecting there to be air-conditioning. The decor was a bit dated and it felt like they scrimped wherever possible eg toiletries, toilet paper. On the plus side, it was in an amazing area - right next to the beautiful beach and walking distance to a vibrant town with multiple wonderful restaurants/shops.
Stayed 2 nights in Feb 2024
Response from Janice on 29 Mar 2024
Thank you for your review Nick.We are trialing new amenities at present with the view to upgrading them. There are fans in all rooms and yes we do agree there is no aircon. However we are pleased you enjoyed the location of our property and look forward to seeing you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Lovely location and our stay was really enjoyable. The only negative was the fan was on which was noisy and we were unable to turn it off. The cleaners told us it could only be turned off from the downstairs unit (we were in the upstairs unit) which seemed a bit strange. It led to the unit beside us complaining about the fan noise but it was out of our control.
Stayed 3 nights in Dec 2023

10/10 Excellent

Peter

Stayed 1 night in Dec 2023

10/10 Excellent

Giovanni, San Geronimo

Liked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were welcomed by the manager and her assistant almost as if we were friends. By walking only 100 meters we had an amazing view of Rang-it-to-to Island and a beautiful beach lined with Po-hu-to-ka-wa trees.
Stayed 3 nights in Jul 2023
Response from Janice on 5 Aug 2023
We all certainly enjoyed meeting you both and hope its not too long before you come back this way again. I hope your homeward journey has been smooth and uneventful!Kind regardsJanice

6/10 Okay

LISA

Stayed 2 nights in Jun 2023
Response from Janice on 17 Jul 2023
Thnak you for your review

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Emerald Inn on 8 Jun 2023
Hi Greg,Many thanks for taking the time to submit a review and we look forward to welcoming you back here again sometime in the future.Kind regards,Liz

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Emerald Inn on 6 Jun 2023
Hi TraceyMany thanks for taking the time to submit a review.We are so pleased that you enjoyed your stay here and hope to see you again sometime in the future.All the bestEmerald Inn

10/10 Excellent

judith

Stayed 3 nights in Apr 2023
Response from Janice on 21 Apr 2023
Thank you for your review Judith We hope you are able to spend some time with us again in the futureKind regardsJanice

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location and within easy reach of beach and bars etc, lovely complex and friendly staff, would definitely stay again and recommend
Stayed 4 nights in Mar 2023
Response from Janice on 8 Apr 2023
Thank you for your review Valerie. We are thrilled to know you enjoyed your stay in Takapuna and look forward to another visit sometime in the future.Best regards and happy travelsJanice

10/10 Excellent

Geoff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they were the best owners we have met, friendly and helpful, we will def stay here again in a heart beat.
Stayed 3 nights in Mar 2023
Response from Janice on 12 Mar 2023
It was pleasure to meet you and have you stay with us. We look forward to seeing you again sometime in the future.All the very best, Kind regardsJanice

6/10 Okay

William

Stayed 5 nights in Jan 2023
Response from Janice on 12 Mar 2023
Thank you for taking the time to review WilliamWe look forward to welcoming you back againBest regardsJAnice

2/10 Terrible

Jean-Louis

Stayed 1 night in Jan 2023
Response from Janice on 11 Jan 2023
I am sorry to read that you did not enjoy your stay and would be interested in knowing what we could have done to rectify any issues you had.Kind regards

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach and amenities.

10/10 Excellent

LEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely setting. The gardens are amazing. Very helpful, friendly staff. Super clean rooms. Close to top class restaurants and beach. Wasn’t aware of any recycling facilities. Parking is incredibly tight also. An extra armchair was really needed. One small sofa in 2 bedroom unit wasn’t sufficient. When requested, none was available but noticed one in photo online. However would definitely stay again.
Stayed 8 nights in Jul 2022
Response from Janice on 9 Aug 2022
Thank you for your review. We acknowledge you comment regarding an extra chair and will consider this for the future. We look forward to seeing you again Kind regards Janice

8/10 Good

Val

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it nice and quite and close to many functions centre and beach restaurants etc
Stayed 1 night in Jun 2022
Response from Janice on 2 Jul 2022
Thank you Val. I hope you all enjoyed a special weekend together. Maybe we will see you for another mothers treat !

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect accommodation !
An excellent position and a lovely place to sty. The only question was the size of the soaps in the bathroom. Far too small with preference being liquid soap
Stayed 2 nights in Jun 2022
Response from Janice on 28 Jun 2022
Thank you for your feedback - I appreciate and will consider a different option. Thank you Janice

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad Apple in the Fruit Bowl of NZ
Stay clear of this one! As rough a motel as you can find in NZ. Never been updated and sketchy customers.
Stayed 2 nights in May 2022
Response from Janice on 27 Jun 2022
I think there must be confusion Mark - I wonder if you have the right motel. This is not true of The Emerald Inn in Takapuna

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot which is very close to town and the beach.
Stayed 2 nights in Apr 2022
Response from Janice on 28 Jun 2022
Thank you Neil. I hope you are able to return. Best regards

8/10 Good

Wendy

Stayed 2 nights in Mar 2022

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely secluded location a very short walk to the beach
Stayed 2 nights in Jan 2022
Response from Janice on 30 Jan 2022
Thrilled to hear you had an enjoyable stay and we do look forward to seeing you again.

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
We always like this motel. Great position. Lovely surroundings. Good service. Comfortable clean units. Nice decor.
Stayed 1 night in Jan 2022
Response from Janice on 30 Jan 2022
Looking forward to seeing you agin Greg! Take care ...safe travels.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fab
Stayed 1 night in Jul 2021
Response from Janice on 28 Jun 2022
Thank you for your feedback ..much appreciated!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location Location Location Location
Stayed 1 night in Apr 2021
Response from Janice on 3 May 2021
We agree ....so pleased your enjoyed your visit! I hope the weather played its part too! Thanks and regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to beach and restaurants
Stayed 3 nights in Apr 2021
Response from Janice on 29 Apr 2021
Thank you for taking the time to review............hope you are able to come back again!!

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Great location and friendly staff.
Stayed 2 nights in Mar 2021
Response from Janice on 6 Apr 2021
Thrilled to hear you enjoyed your stay. We hope you are able to return another time! Kind regards

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool dirty , rooms no ac can’t open window because they have no spring and bugs get in the room . Have mosquito. Bites . The bed is worn out the spring hurts your back .
Stayed 7 nights in Mar 2020
Response from Janice on 24 Mar 2020
I think your review is shadowed somewhat by the tension you were under being away from family at this time. I do regret that we were in this situation, but have to say your review is not a fair indication of our property. An unbalanced review which is out of line with others, does not create happiness for the guest or the property. I am saddened by your approach ...and do not understand the logic.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from Jnaice on 24 Mar 2020
Thank you for your review We look forward to welcoming you back to The Emerald Inn in the future. Kind regards Janice

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Janice on 24 Mar 2020
You are welcome...we are thrilled you enjoyed your stay and hope you are able to return to our piece of paradise sometime soon. Take care

8/10 Good

Martin

Liked: Staff & service, property conditions & facilities, room comfort
Great location near to restaurants and beach. A little tired but otherwise OK
Stayed 3 nights in Jan 2020
Response from Janice on 13 Jan 2020
Thank you for taking the time to review. I trust you did enjoy your stay with us and we do look forwrad to welcoming you back again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Janice on 19 Nov 2019
Thank you for your review. We look forward to seeing you again some time in the future

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, lovely staff, clean and comfortable, beautiful premises.
Stayed 2 nights in Nov 2019
Response from Janice on 18 Nov 2019
So thrilled you had a nice stay and we do look forward to seeing you again. Thank you for sharing your thoughts of our hidden gem!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very close to Takapuna beach and the shops. You can easily walk to both.
Stayed 3 nights in Nov 2019
Response from Janice on 11 Nov 2019
Thank you for your review. We look forward to welcoming you back to The Emerald Inn !!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens, felt like we were staying somewhere rural in the middle of Auckland
Stayed 2 nights in Nov 2019
Response from Janice on 10 Nov 2019
So pleased you discovered our little oasis .....we look forward to seeing you again sometime!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Cute cosy rooms with a beautiful outdoors opens to the garden with a swimming pool, the staff were so lovely and welcoming! Will definitely stay again
Stayed 1 night in Nov 2019
Response from Janice on 9 Nov 2019
Thank you for taking th time to review. We look forward to seeing you another time. Best regards

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem on the beach in Takapuna
Great Location. Good Condition. Clean Comfortable, Design a bit dated. Great Staff, Good Pool Area
Stayed 1 night in Oct 2019
Response from Janice on 9 Nov 2019
Thank you Howard. We look forward to seeing you next time you are in Takapuna

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Janice on 9 Nov 2019
Thank you we are thrilled you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Janice on 9 Nov 2019
We look forward to seeing you again soon! Best regards

8/10 Good

GP

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from janice on 23 Oct 2019
So pleased you have found our haven in the city! We look forward to seeing you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach hideaway
Great location and Ambiance. 1 block away from the beach.
Stayed 1 night in Oct 2019
Response from Janice on 15 Oct 2019
Thank you for your review. We are pleased to hear you enjoyed your stay with us and look forward to seeing you again in the future.

8/10 Good

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from janice on 24 Sept 2019
Thank you Belinda. We hope you are able to return to the Emerald Inn one day soon.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Lovely quiet spot to rest, close to the beach and restaurants. I will definitely stay again
Stayed 2 nights in Aug 2019
Response from Janice on 25 Aug 2019
So happy you enjoyed your stay with us. We hope you have an opportunity to come back and stay sometime in the future.

8/10 Good

Janine

Liked: Cleanliness, property conditions & facilities, room comfort
Great Location
Stayed for 3 nights and was a little disappointed with the lack of milk, toiletries etc provided they didn't replenish these each day and I had to ask for some, otherwise the location and the room was great thanks
Stayed 2 nights in Aug 2019
Response from Janice on 13 Aug 2019
Thank you for taking the time to review Janine. We do give 300ml blue milk complimentary on arrival. Generally the amenities we provide are sufficient however we are pleased you requested the additional supplies you required and we were able to oblige.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Janice on 23 Jun 2019
Thank you for your review. We look forward to seeing you again at The Emerald Inn! Kind regards