Booked this cabin, in particular, because of the hot tub. During the week prior to our vacation, I noticed recent reviews about the hot tub not working and being found filthy when other guests checked in. Since the hot tub was one of the main reasons for our trip, I emailed the help address available in my booking confirmation email. Received an email saying that someone would get back to me. The following day, I called Vacasa multiple times. When I finally said that, because we were checking in about 24 hours later, I’d like to cancel and get a full refund. After I said that, someone called and assured me that maintenance confirmed that the hot tub is now working and that it gets cleaned every time someone checks out. First thing we did when we checked into the cabin was check out the hot tub, which of course, didn’t work AND was totally filthy. Called Vacasa multiple times that evening to no avail. Kept being told that someone would call me back, and no one ever did. Spent the first half of Friday morning frantically trying to find an available rental in the area with an operating hot tub and called Vacasa back to say that we were leaving that day to spend our vacation in another home. Was told that someone would call me back in reference to giving me a refund. That was 2 days ago, and I haven’t received a call or email. The cabin is clean, cozy, and adorable. It’s too bad it’s so mismanaged by Vacasa.