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JEN Hong Kong by Shangri-La
4.0 star property

Upscale hotel near Victoria Harbour

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

JEN Hong Kong by Shangri-La

Photo gallery for JEN Hong Kong by Shangri-La

Seasonal outdoor pool
Exterior
1 bedroom, in-room safe, desk, blackout curtains
Rooftop bar, ocean views, open daily
Reception

Overview of JEN Hong Kong by Shangri-La

Reviews
8.6

Excellent

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • Restaurant
  • BarBarBar

Check out the area

Map
508 Queens Road West, Western District, Hong Kong
  • Popular LocationVictoria Harbour20 min walk
  • Popular LocationHong Kong - Macau Ferry Terminal2 min drive
  • Popular LocationLan Kwai Fong4 min drive
  • AirportHong Kong (HKG-Hong Kong Intl.)31 min drive
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Room options

View all photos for Deluxe Harbour View Queen Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Harbour View Queen Room

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 226 sq ft
  • Harbour view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior City View Queen Room

1 bedroom, in-room safe, desk, blackout curtains

Superior City View Queen Room

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Mountain View Queen Room with Club Lounge Access

1 bedroom, in-room safe, desk, blackout curtains

Club Mountain View Queen Room with Club Lounge Access

Highlights

Air conditioning
Club Lounge
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Bathrobes
  • 226 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Harbour View Queen Room with Club Lounge Access

1 bedroom, in-room safe, desk, blackout curtains

Club Harbour View Queen Room with Club Lounge Access

Highlights

Air conditioning
Club Lounge
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Bathrobes
  • 226 sq ft
  • Harbour view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe City View Queen Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe City View Queen Room

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Twin Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Harbour View Twin Room

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 226 sq ft
  • Harbour view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior City View Twin Room

1 bedroom, in-room safe, desk, blackout curtains

Superior City View Twin Room

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 226 sq ft
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Harbour View Twin Room with Club Lounge Access

1 bedroom, in-room safe, desk, blackout curtains

Club Harbour View Twin Room with Club Lounge Access

Highlights

Air conditioning
Club Lounge
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Bathrobes
  • 226 sq ft
  • Harbour view
  • Sleeps 2
  • 2 Single Beds

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In-room safe, desk, laptop workspace, blackout curtains
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Restaurant
Air conditioning
Gym
8.2 out of 10, Very good, (1030)
The price is HK$600
per night
22 May - 23 May
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About the area

Hong Kong

JEN Hong Kong by Shangri-La is located in Central & Western District, a neighbourhood in Hong Kong, and is near a metro station. Victoria Harbour and Hong Kong - Macau Ferry Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Soho and Lan Kwai Fong. Ocean Park and Hong Kong Disneyland® Resort are not to be missed. Guests appreciate the hotel's convenience for public transportation: Shek Tong Tsui Terminus Tram Stop is just steps away and Whitty Street Depot Tram Stop is 3 minutes on foot.
Visit our Hong Kong travel guideOpens in a new window

What's nearby

  • Victoria Harbour - 20 min walk
  • Hong Kong - Macau Ferry Terminal - 2 min drive
  • Soho - 3 min drive
  • Lan Kwai Fong - 4 min drive
  • Hong Kong Convention and Exhibition Centre - 5 min drive

Getting around

  • Shek Tong Tsui Terminus Tram Stop - 2 min walk
  • Hong Kong Wan Chai Station - 5 min drive
  • Hong Kong International Airport (HKG) - 31 min drive

Restaurants

  • Café Malacca 馬來一菜館 - 1 min walk
  • 14 South Lane - 2 min walk
  • 麥當勞 - 1 min walk
  • Chung Kee Dessert - 1 min walk
  • Itacho Sushi 板長壽司 - 1 min walk

About this property

JEN Hong Kong by Shangri-La

Upscale hotel near Victoria Harbour
Located close to Hong Kong - Macau Ferry Terminal and Soho, JEN Hong Kong by Shangri-La provides a coffee shop/cafe, dry cleaning/laundry services and a bar. The on-site Malaysian cuisine restaurant, Cafe Malacca, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a 24-hour gym and a business centre.
Additional perks include:
  • A seasonal outdoor pool
  • Limo/town car service, buffet breakfast (surcharge) and express check-out
  • Express check-in, luggage storage and a lift
  • Free newspapers, smoke-free property and meeting rooms
  • Guest reviews speak highly of the helpful staff
Room features
All 283 rooms offer comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
More amenities include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with premium channels
  • Fridges, coffee/tea makers and daily housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Limited on-site parking
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: HKD 238 for adults and HKD 238 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Cafe Malacca
  • Lobby Bar
  • Club Lounge

Things to do

  • 24-hour fitness centre
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Fridge
  • Seasonal outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (1033 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately HKD 238 for adults and from HKD 238 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

The seasonal pool will be open from June to September
Pool access available from 7:30 AM to 7:30 PM
A car is not required for transport to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Jen Hong Kong By Shangri La
JEN Hong Kong by Shangri-La Hotel
Hotel Jen Hong Kong by Shangri La
JEN Hong Kong by Shangri-La Hong Kong
JEN Hong Kong by Shangri-La Hotel Hong Kong

Frequently asked questions

Does JEN Hong Kong by Shangri-La have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 7:30 AM to 7:30 PM.

How much does it cost to stay at JEN Hong Kong by Shangri-La?

As of 23 Apr 2024, prices found for a 1-night stay for 2 adults at JEN Hong Kong by Shangri-La on 20 May 2024 start from HK$880.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Hong Kong by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Hong Kong by Shangri-La?

Limited spots are available.

What time is check-in at JEN Hong Kong by Shangri-La?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at JEN Hong Kong by Shangri-La?

Checkout is at noon.

Where is JEN Hong Kong by Shangri-La located?

Located in Central & Western District, this hotel is within 2 mi (3 km) of Victoria Harbour, Hong Kong - Macau Ferry Terminal and Soho. Lan Kwai Fong and Hong Kong Convention and Exhibition Centre are also within 3 mi (5 km). Shek Tong Tsui Terminus Tram Stop and Whitty Street Depot Tram Stop are within a 5-minute walk.

JEN Hong Kong by Shangri-La Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 467 out of 1006 reviews" "
Rating 8 - Good. 417 out of 1006 reviews" "
Rating 6 - Okay. 82 out of 1006 reviews" "
Rating 4 - Poor. 24 out of 1006 reviews" "
Rating 2 - Terrible. 16 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Dusanka

Travelled with group
Liked: Staff & service
staff was friendly
Stayed 3 nights in Apr 2024

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff !
Stayed 1 night in Apr 2024

8/10 Good

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was a good stay, but a bit outdated. I was expecting a bit more after staying at the same hotel in Singapore. Staff was nice and helpful.
Stayed 5 nights in Apr 2024

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff !
Stayed 1 night in Apr 2024

4/10 Poor

Melissa

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms DO NOT look like the pictures. The pictures looks like they were taken 10 years ago. Rooms are dirty and smelly. carpets don't look like they have been vacuumed in a long time, shower curtains were yellow and ceiling boards in the toilet were broken and misplaced. there were holes in the boards. Chairs in the room had some liquid stains and furniture where just dated and not well kept. The rooms are also kind of badly designed/old. No plugs near the bed so you cannot charge ur phone within easy access and switches for the room light are at the door only and not by the bed, so you would have to walk all the way to the door to turn off the light before getting to bed. Just overall a terrible experience. I won't recommend anyone to stay here.
Stayed 4 nights in Apr 2024

6/10 Okay

canna

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Connie

Liked: Cleanliness, amenities, property conditions & facilities
Close to mrt
Stayed 4 nights in Mar 2024

8/10 Good

Hong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff !
Stayed 2 nights in Mar 2024

6/10 Okay

Lina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
D room is not spacious, just nice to fit in only. During my 2nd day of staying, I was shocked to find out that one of small towel was not changed to a new fresh one; and what I got is a half wet one & could tell it's a used towel!! OMG!! Hopefully can improve on this!
Stayed 2 nights in Feb 2024