Check COVID-19 restrictions.

Find out more
See all properties

JEN Hong Kong by Shangri-La

Photo gallery for JEN Hong Kong by Shangri-La

Primary image
Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
LCD TV

Overview of JEN Hong Kong by Shangri-La

JEN Hong Kong by Shangri-La

4.0 star property

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
508 Queens Road West, Western District, Hong Kong

Explore the area

  • Popular LocationUniversity of Hong Kong6 min walk
  • Popular LocationHong Kong - Macau Ferry Terminal2 min drive
  • Popular LocationSoho11 min drive
  • AirportHong Kong (HKG-Hong Kong Intl.)33 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable 1 Nov 2021 - 31 Dec 2022.

About this area

Hong Kong

Near a metro station, JEN Hong Kong by Shangri-La is in Central & Western District, a neighbourhood in Hong Kong with good airport proximity. Victoria Harbour and Hong Kong - Macau Ferry Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Soho and Lan Kwai Fong. Travelling with kids? Don't miss Ocean Park and Hong Kong Disneyland.
Visit our Hong Kong travel guideOpens in a new window
Map

What's nearby

  • University of Hong Kong - 6 min walk
  • Hong Kong - Macau Ferry Terminal - 2 min drive
  • Victoria Peak Tower - 9 min drive
  • Soho - 11 min drive
  • Lan Kwai Fong - 14 min drive

Getting around

  • Hong Kong Sheung Wan Station - 3 min drive
  • Hong Kong Station - 3 min drive
  • Hong Kong International Airport (HKG) - 33 min drive

Restaurants

  • Restaurants on site
  • Cafe Malacca
  • Lobby Bar
  • Club Lounge

About this property

JEN Hong Kong by Shangri-La

Family-friendly Hong Kong hotel in Central & Western District, walk to Victoria Harbour
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a seasonal outdoor pool. All 283 rooms provide free WiFi and free wired Internet, LCD TVs with cable channels, and conveniences such as fridges and coffee makers. Other amenities available to guests include room service, free bottled water and hairdryers.
JEN Hong Kong by Shangri-La offers 283 accommodations with a safe and complimentary bottles of water. LCD televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (HKD 350 per night)
  • Limited on-site parking
  • Return airport shuttle (surcharge) from 11:30 AM to 4:30 PM
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 6:30 AM–10:30 AM: HKD 184.8 for adults and HKD 184.8 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Seasonal outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • Japanese
  • Korean

Business services

  • Business centre
  • Conference space (1033 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Similar properties

  • View

    Hyatt Centric Victoria Harbour Hong Kong

    Hong Kong
    • Pool
    • Free WiFi
    • Air conditioned
    4.2 out of 5 Very good (See all 1,689 reviews)
  • View

    Island Pacific Hotel

    Hong Kong
    • Pool
    • Free WiFi
    • Air conditioned
    4.2 out of 5 Very good (See all 999 reviews)
  • View

    The Harbourview

    Hong Kong
    • Pool
    • Free WiFi
    • Air conditioned
    3.9 out of 5 Good (See all 1,000 reviews)
  • View
    VIP Access

    New World Millennium Hong Kong Hotel

    Kowloon
    • Pool
    • Free WiFi
    • Air conditioned
    4.4 out of 5 Excellent (See all 1,377 reviews)
  • View
    VIP Access

    Harbour Grand Hong Kong

    Hong Kong
    • Pool
    • Free WiFi
    • Air conditioned
    4.3 out of 5 Excellent (See all 1,003 reviews)
  • View

    Novotel Century Hong Kong

    Hong Kong
    • Pool
    • Free WiFi
    • Air conditioned
    4.1 out of 5 Very good (See all 999 reviews)
  • View
    VIP Access

    ibis Hong Kong Central And Sheung Wan

    Hong Kong
    • Pool
    • Free WiFi
    • Air conditioned
    4.2 out of 5 Very good (See all 1,006 reviews)
  • View

    Harbour Plaza North Point

    Hong Kong
    • Pool
    • Free WiFi
    • Air conditioned
    4.0 out of 5 Very good (See all 1,000 reviews)
  • View
    VIP Access

    Tuve

    Hong Kong
    • Pool
    • Free WiFi
    • Air conditioned
    4.4 out of 5 Excellent (See all 588 reviews)
  • View

    Eaton HK

    Kowloon
    • Pool
    • Free WiFi
    • Air conditioned
    4.3 out of 5 Excellent (See all 1,178 reviews)
  • View

    The Langham, Hong Kong

    Kowloon
    • Pool
    • Free WiFi
    • Air conditioned
    4.5 out of 5 Wonderful (See all 998 reviews)
  • View
    VIP Access

    99 Bonham

    Hong Kong
    • Pool
    • Free WiFi
    • Air conditioned
    4.4 out of 5 Excellent (See all 998 reviews)
  • View

    Royal Plaza Hotel

    Kowloon
    • Pool
    • Free WiFi
    • Air conditioned
    4.4 out of 5 Excellent (See all 2,766 reviews)
  • View
    VIP Access

    Cosmo Hotel Hong Kong

    Hong Kong
    • Pool
    • Free WiFi
    • Air conditioned
    3.7 out of 5 Good (See all 1,000 reviews)
  • View

    The Royal Pacific Hotel & Towers

    Kowloon
    • Pool
    • Free WiFi
    • Air conditioned
    4.1 out of 5 Very good (See all 998 reviews)
  • View
    VIP Access

    Hotel ICON

    Kowloon
    • Pool
    • Free WiFi
    • Air conditioned
    4.6 out of 5 Wonderful (See all 1,000 reviews)
  • View

    Courtyard by Marriott Hong Kong

    Hong Kong
    • Pool
    • Free WiFi
    • Air conditioned
    4.3 out of 5 Excellent (See all 596 reviews)
  • View
    VIP Access

    The Fleming Hong Kong

    Hong Kong
    • Pool
    • Free WiFi
    • Air conditioned
    4.5 out of 5 Wonderful (See all 742 reviews)
  • View

    Cordis, Hong Kong

    Kowloon
    • Pool
    • Free WiFi
    • Air conditioned
    4.5 out of 5 Wonderful (See all 1,383 reviews)
  • View

    The Emperor Hotel

    Hong Kong
    • Pool
    • Free WiFi
    • Air conditioned
    4.1 out of 5 Very good (See all 1,001 reviews)
  • View

    Alva Hotel By Royal

    Sha Tin
    • Pool
    • Free WiFi
    • Air conditioned
    4.4 out of 5 Excellent (See all 842 reviews)
  • View

    EAST Hong Kong

    Hong Kong
    • Pool
    • Free WiFi
    • Air conditioned
    4.4 out of 5 Excellent (See all 998 reviews)
  • View
    VIP Access

    Gloucester Luk Kwok Hong Kong

    Hong Kong
    • Pool
    • Free WiFi
    • Air conditioned
    4.3 out of 5 Excellent (See all 998 reviews)
  • View

    Kowloon Shangri-La, Hong Kong

    Kowloon
    • Pool
    • Free WiFi
    • Air conditioned
    4.6 out of 5 Wonderful (See all 1,002 reviews)
  • View

    InterContinental Grand Stanford Hong Kong, an IHG Hotel

    Kowloon
    • Pool
    • Free WiFi
    • Air conditioned
    4.4 out of 5 Excellent (See all 1,001 reviews)
  • View
    VIP Access

    The Mira Hong Kong Hotel

    Kowloon
    • Pool
    • Free WiFi
    • Air conditioned
    4.3 out of 5 Excellent (See all 1,000 reviews)
  • View

    Hyatt Regency Hong Kong, Tsim Sha Tsui

    Kowloon
    • Pool
    • Free WiFi
    • Air conditioned
    4.4 out of 5 Excellent (See all 1,002 reviews)
  • View

    Hong Kong Ocean Park Marriott Hotel

    Hong Kong
    • Pool
    • Free WiFi
    • Air conditioned
    4.2 out of 5 Very good (See all 1,878 reviews)
  • View
    VIP Access

    The Park Lane Hong Kong, a Pullman Hotel

    Hong Kong
    • Pool
    • Free WiFi
    • Air conditioned
    4.1 out of 5 Very good (See all 909 reviews)
  • View

    Two MacDonnell Road

    Hong Kong
    • Pool
    • Free WiFi
    • Air conditioned
    4.4 out of 5 Excellent (See all 469 reviews)

See similar properties

Hong Kong
Hong Kong
Central & Western District
Central & Western District
4 star
4 star
Air conditioned
Air conditioned
Free WiFi
Free WiFi
Hotel
Hotel
Guest rating 4+
Guest rating 4+
Business-friendly
Business-friendly

Policies

Check-in

Check-in from 2 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This is a designated quarantine hotel. The property can only accept bookings from travellers who are required to quarantine (i.e. international travellers). You may be asked to provide evidence of this on arrival.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

This property is closed from 1 November 2021 to 31 December 2022 (dates subject to change).
The following facilities or services will be unavailable from February 1 2022 to June 1 2022 (dates subject to change):
  • Dining venue(s)
  • Shuttle services
The following facilities are closed seasonally each year. They will be closed from 10 December to 15 March:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for HKD 350.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: HKD 184.8 for adults and HKD 184.8 for children (approximately)
  • Airport shuttle fee: HKD 140 per person (one-way)
  • Self-parking fee: HKD 350 per night
  • Rollaway bed fee: HKD 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

The seasonal pool will be open from June to September
Pool access available from 7:30 AM to 5:30 PM
A car is not required for transport to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Jen Hong Kong By Shangri La
JEN Hong Kong by Shangri-La Hotel
Hotel Jen Hong Kong by Shangri La
JEN Hong Kong by Shangri-La Hong Kong
JEN Hong Kong by Shangri-La Hotel Hong Kong

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 412 out of 1000 reviews
5 - Excellent 41%
Rating 4 - Good. 459 out of 1000 reviews
4 - Good 46%
Rating 3 - Okay. 91 out of 1000 reviews
3 - Okay 9%
Rating 2 - Poor. 25 out of 1000 reviews
2 - Poor 3%
Rating 1 - Terrible. 13 out of 1000 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities
Write a review

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2021

2/5 Poor

Liked: Cleanliness
Disliked: Staff & service
Over crowding rooms. Hosting team/staff meeting inside lobby lounge/Bar. Not distancing in clear view of guests. Staff can gather in hotel bar. But guests not allowed was their response. Poor covid - response
Stayed 2 nights in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Experience!
The stay was amazing! The rooms are super comfortable and the hotel’s service is great, they deliver any room services such as extra bottles of water, more tea etc. instantly. We got a free upgrade to the club floor and the view from the room was stunning. The hotel’s location is also quite convenient as it is right next to HKU Station and a 5min walk from the waterfront with many food places nearby. Kennedy Town is also at walking distance.
View from club room on 23rd floor
Stayed 2 nights in Feb 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable
Stayed 1 night in Feb 2021