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JEN Hong Kong by Shangri-La

Photo gallery for JEN Hong Kong by Shangri-La

Primary image
Seasonal outdoor pool
Seasonal outdoor pool
Deluxe Harbour View Queen Room | Outdoor pool | Seasonal outdoor pool
LCD TV

Overview of JEN Hong Kong by Shangri-La

JEN Hong Kong by Shangri-La

4.0 star property

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
508 Queens Road West, Western District, Hong Kong

Explore the area

  • Popular LocationVictoria Harbour6 min walk
  • Popular LocationUniversity of Hong Kong6 min walk
  • Popular LocationHong Kong - Macau Ferry Terminal2 min drive
  • AirportHong Kong (HKG-Hong Kong Intl.)33 min drive

Room options

About this area

Hong Kong

Near a metro station, JEN Hong Kong by Shangri-La is in Central & Western District, a neighbourhood in Hong Kong with good airport proximity. Victoria Harbour and Hong Kong - Macau Ferry Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Soho and Lan Kwai Fong. Travelling with kids? Don't miss Ocean Park and Hong Kong Disneyland.
Visit our Hong Kong travel guideOpens in a new window
Map

What's nearby

  • Victoria Harbour - 6 min walk
  • University of Hong Kong - 6 min walk
  • Hong Kong - Macau Ferry Terminal - 2 min drive
  • Soho - 12 min drive
  • Lan Kwai Fong - 14 min drive

Getting around

  • Hong Kong Sheung Wan Station - 3 min drive
  • Hong Kong Station - 3 min drive
  • Hong Kong International Airport (HKG) - 34 min drive

About this property

JEN Hong Kong by Shangri-La

4-star family-friendly hotel in the heart of Central & Western District
At JEN Hong Kong by Shangri-La, you can look forward to a round-trip airport shuttle, a coffee shop/cafe and dry cleaning/laundry services. The on-site restaurant, Cafe Malacca, features Malaysian cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a 24-hour fitness centre.
Additional perks include:
  • A seasonal outdoor pool
  • Buffet breakfast (surcharge), limo/town car service and a 24-hour front desk
  • A lift, express check-out and free newspapers
  • Luggage storage, wedding services and a front desk safe
  • Guest reviews speak highly of the helpful staff and location
Room features
All guest rooms at JEN Hong Kong by Shangri-La offer perks, such as climate-controlled air conditioning, in addition to amenities, such as complimentary wireless Internet access and safes. Guest reviews highly rate the overall comfort rooms at the property.
More amenities include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with premium channels
  • Fridges, coffee/tea makers and daily housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Limited on-site parking
  • Return airport shuttle (surcharge) from 11:30 AM to 4:30 PM
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: HKD 120 for adults and HKD 120 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Cafe Malacca
  • Lobby Bar
  • Club Lounge

Things to do

  • 24-hour fitness centre
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (1033 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

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Policies

Check-in

93% of travellers were happy with check-in
Check-in from 2 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This is a designated quarantine hotel. The property can only accept bookings from travellers who are required to quarantine (i.e. international travellers). You may be asked to provide evidence of this on arrival.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities or services will be unavailable from February 1 2022 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Shuttle services
The following facilities are closed seasonally each year. They will be closed from 10 December to 15 March:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for HKD 350.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: HKD 120 for adults and HKD 120 for children (approximately)
  • Airport shuttle fee: HKD 140 per person (one-way)
  • Rollaway bed fee: HKD 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

The seasonal pool will be open from June to September
Pool access available from 7:30 AM to 5:30 PM
A car is not required for transport to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Jen Hong Kong By Shangri La
JEN Hong Kong by Shangri-La Hotel
Hotel Jen Hong Kong by Shangri La
JEN Hong Kong by Shangri-La Hong Kong
JEN Hong Kong by Shangri-La Hotel Hong Kong

Frequently asked questions

Does JEN Hong Kong by Shangri-La have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 7:30 AM to 5:30 PM. The swimming pool is closed seasonally each year from December 10 until March 15.

How much does it cost to stay at 香港 Jen 酒店 - 香格里拉集團?

As of 28 Sept 2022, prices found for a 1-night stay for 2 adults at 香港 Jen 酒店 - 香格里拉集團 on 20 Oct 2022 start from HK$640.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Hong Kong by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Hong Kong by Shangri-La?

Limited spots are available.

What time is check-in at JEN Hong Kong by Shangri-La?

Check-in is from 2 PM - midnight.

What time is check-out at JEN Hong Kong by Shangri-La?

Checkout is at noon.

Does JEN Hong Kong by Shangri-La provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of HKD 140 per person applies.

Where is JEN Hong Kong by Shangri-La located?

This family-friendly Hong Kong hotel is located in the business district, within 1 mi (2 km) of Victoria Harbour and Hong Kong - Macau Ferry Terminal. Soho and Lan Kwai Fong are also within 2 mi (3 km). Hong Kong Sheung Wan Station is 25 minutes by foot.

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 412 out of 1000 reviews
5 - Excellent 41%
Rating 4 - Good. 459 out of 1000 reviews
4 - Good 46%
Rating 3 - Okay. 91 out of 1000 reviews
3 - Okay 9%
Rating 2 - Poor. 25 out of 1000 reviews
2 - Poor 3%
Rating 1 - Terrible. 13 out of 1000 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities
Write a review

1/5 Terrible

Verified traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2021

2/5 Poor

ADAM LEIGH
Liked: Cleanliness
Disliked: Staff & service
Over crowding rooms. Hosting team/staff meeting inside lobby lounge/Bar. Not distancing in clear view of guests. Staff can gather in hotel bar. But guests not allowed was their response. Poor covid - response
Stayed 2 nights in Mar 2021

5/5 Excellent

Mei Sze
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

5/5 Excellent

Sromona
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Experience!
The stay was amazing! The rooms are super comfortable and the hotel’s service is great, they deliver any room services such as extra bottles of water, more tea etc. instantly. We got a free upgrade to the club floor and the view from the room was stunning. The hotel’s location is also quite convenient as it is right next to HKU Station and a 5min walk from the waterfront with many food places nearby. Kennedy Town is also at walking distance.
View from club room on 23rd floor
Stayed 2 nights in Feb 2021

4/5 Good

Jackie
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable
Stayed 1 night in Feb 2021

4/5 Good

Verified traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

5/5 Excellent

Steven
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

5/5 Excellent

Verified traveller
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were very nice and the room was very neat and tidy.
Stayed 3 nights in Dec 2020

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay:)
It is a old school design of the shower... It is fastened... The rest are okay:)
Stayed 1 night in Dec 2020

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and clean
Surprisingly the quality of all amenities are quite good, staff is nice. Little harbour view made our day. Clean bed and surroundings. Good and comfy choice for a quick stay!
Stayed 1 night in Nov 2020