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JEN Hong Kong by Shangri-La

Photo gallery for JEN Hong Kong by Shangri-La

Executive lounge
Seasonal outdoor pool
Exterior
1 bedroom, in-room safe, desk, blackout curtains
Rooftop bar, ocean views, open daily

Overview of JEN Hong Kong by Shangri-La

JEN Hong Kong by Shangri-La

4.0 star property
4-star Hong Kong hotel in Central & Western District, near Victoria Harbour
8.6 out of 10 Excellent
8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
Map
508 Queens Road West, Western District, Hong Kong

Explore the area

  • Popular LocationUniversity of Hong Kong6 min walk
  • Popular LocationHong Kong - Macau Ferry Terminal2 min drive
  • Popular LocationSoho3 min drive
  • AirportHong Kong (HKG-Hong Kong Intl.)32 min drive

Room options

About this area

Hong Kong

Near a metro station, JEN Hong Kong by Shangri-La is in Central & Western District, a neighbourhood in Hong Kong with good airport proximity. Victoria Harbour and Hong Kong - Macau Ferry Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Soho and Lan Kwai Fong. Ocean Park and Hong Kong Disneyland® Resort are not to be missed.
Visit our Hong Kong travel guideOpens in a new window
Map

What's nearby

  • University of Hong Kong - 6 min walk
  • Hong Kong - Macau Ferry Terminal - 2 min drive
  • Soho - 3 min drive
  • Lan Kwai Fong - 4 min drive
  • The Peak Tram - 4 min drive

Getting around

  • Shek Tong Tsui Terminus Tram Stop - 2 min walk
  • Hong Kong Wan Chai Station - 5 min drive
  • Hong Kong International Airport (HKG) - 32 min drive

Restaurants

  • 麥當勞 - 1 min walk
  • 14 South Lane - 2 min walk
  • Café Malacca 馬來一菜館 - 1 min walk
  • Hino Tori Ramen - 1 min walk
  • Tai O Café Kitchen - 1 min walk

About this property

JEN Hong Kong by Shangri-La

4-star hotel located in Central & Western District
Located close to Hong Kong - Macau Ferry Terminal and Soho, JEN Hong Kong by Shangri-La provides a cafe, dry cleaning/laundry services and a bar. The on-site restaurant, Cafe Malacca, features Malaysian cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a 24-hour fitness centre and a business centre.
Additional perks include:
  • A seasonal outdoor pool
  • Limo/town car service, buffet breakfast (surcharge) and express check-out
  • Express check-in, smoke-free property and coffee/tea in reception
  • A lift, free newspapers and a front desk safe
  • Guest reviews speak highly of the helpful staff and location
Room features
All 283 rooms offer comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guest reviews highly rate the overall comfort rooms at the property.
More amenities include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with premium channels
  • Fridges, coffee/tea makers and daily housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Limited on-site parking
  • Return airport shuttle (surcharge) from 11:30 AM to 4:30 PM
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: HKD 120 for adults and HKD 120 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Cafe Malacca
  • Lobby Bar
  • Club Lounge

Things to do

  • 24-hour fitness centre
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Fridge
  • Seasonal outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (1033 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Bathroom emergency pull cord
  • Lift
  • Grab bar near toilet
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This is a designated quarantine hotel. The property can only accept bookings from travellers who are required to quarantine (i.e. international travellers). You may be asked to provide evidence of this on arrival.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately HKD 120 for adults and from HKD 120 for children
  • Airport shuttle fee: HKD 140 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

The seasonal pool will be open from June to September
Pool access available from 7:30 AM to 5:30 PM
A car is not required for transport to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Jen Hong Kong By Shangri La
JEN Hong Kong by Shangri-La Hotel
Hotel Jen Hong Kong by Shangri La
JEN Hong Kong by Shangri-La Hong Kong
JEN Hong Kong by Shangri-La Hotel Hong Kong

Frequently asked questions

Does JEN Hong Kong by Shangri-La have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 7:30 AM to 5:30 PM.

How much does it cost to stay at JEN Hong Kong by Shangri-La?

As of 9 Jun 2023, prices found for a 1-night stay for 2 adults at JEN Hong Kong by Shangri-La on 2 Jul 2023 start from HK$880.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Hong Kong by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Hong Kong by Shangri-La?

Limited spots are available.

What time is check-in at JEN Hong Kong by Shangri-La?

Check-in is from 2 PM - midnight.

What time is check-out at JEN Hong Kong by Shangri-La?

Checkout is at noon.

Does JEN Hong Kong by Shangri-La provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of HKD 140 per person applies.

Where is JEN Hong Kong by Shangri-La located?

Located in Central & Western District, this hotel is within 2 mi (3 km) of Victoria Harbour, Hong Kong - Macau Ferry Terminal and Soho. Lan Kwai Fong and Hong Kong Convention and Exhibition Centre are also within 3 mi (5 km). Shek Tong Tsui Terminus Tram Stop and Whitty Street Depot Tram Stop are within a 5-minute walk.

JEN Hong Kong by Shangri-La Reviews

JEN Hong Kong by Shangri-La Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 428 out of 1000 reviews" "
" "10 - Excellent 43%
Rating 8 - Good. 447 out of 1000 reviews" "
" "8 - Good 45%
Rating 6 - Okay. 87 out of 1000 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 24 out of 1000 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 14 out of 1000 reviews" "
" "2 - Terrible 1%

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic. Great view and would book again.
Stayed 1 night in May 2023

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are friendly, good location the bus, the tram, and the subway nearby. The drain of the bathtub is broken.
Stayed 1 night in Apr 2023

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and close to my daughter's apartment.
Stayed 6 nights in Apr 2023

10/10 Excellent

Thomas, Heshan city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2023

8/10 Good

Fang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2023

10/10 Excellent

Keung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at JEN. Excellent location. Walk to MTR only 5 mins. Friendly and helpful staff. I stayed for quarantine before and chose JEN again this holiday.
Stayed 16 nights in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Amazing location and friendly staff who assisted all my request! It will be my go to hotel for work trip now.
Stayed 1 night in Mar 2023

10/10 Excellent

Loida

Stayed 2 nights in Feb 2023

10/10 Excellent

Yang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful and friendly
Stayed 3 nights in Feb 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not ideal
My stay at this hotel was shocking, the first room they assigned to me was directly across a noisy flyover (room 702), the staff were nice about changing my room to a quieter one (room 1612). I hardly slept for the 2 nights I was there, the AC was loud and the room overall felt unclean and uncomfortable. The corridor smelt damp and moldy. I would not book this hotel again and the rating given to this hotel is questionable.
Stayed 2 nights in Feb 2023