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JEN Hong Kong by Shangri-La

Photo gallery for JEN Hong Kong by Shangri-La

1 bedroom, in-room safe, desk, blackout curtains
Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool

Overview of JEN Hong Kong by Shangri-La

JEN Hong Kong by Shangri-La

4.0 star property

8.4/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
508 Queens Road West, Western District, Hong Kong

Explore the area

  • Popular LocationVictoria Harbour6 min walk
  • Popular LocationUniversity of Hong Kong6 min walk
  • Popular LocationHong Kong - Macau Ferry Terminal2 min drive
  • AirportHong Kong (HKG-Hong Kong Intl.)32 min drive

Room options

About this area

Hong Kong

Near a metro station, JEN Hong Kong by Shangri-La is in Central & Western District, a neighbourhood in Hong Kong with good airport proximity. Victoria Harbour and Hong Kong - Macau Ferry Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Soho and Lan Kwai Fong. Ocean Park and Hong Kong Disneyland are not to be missed.

What's nearby

  • Victoria Harbour - 6 min walk
  • University of Hong Kong - 6 min walk
  • Hong Kong - Macau Ferry Terminal - 2 min drive
  • Soho - 12 min drive
  • Lan Kwai Fong - 14 min drive

Getting around

  • Hong Kong Central Station - 3 min drive
  • Sheung Wan Station - 3 min drive
  • Hong Kong International Airport (HKG) - 34 min drive


  • Jiang's Hunan Chef - 2 min walk
  • Rhoda - 4 min walk
  • Teakha - 4 min walk
  • Tak Kee Chiu Chou Restaurant - 4 min walk
  • Cafe Hunan - 5 min walk

About this property

JEN Hong Kong by Shangri-La

4-star hotel located in Central & Western District
Located close to Hong Kong - Macau Ferry Terminal and Soho, JEN Hong Kong by Shangri-La provides a return airport shuttle, a cafe and dry cleaning/laundry services. The on-site restaurant, Cafe Malacca, features Malaysian cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a 24-hour fitness centre.
Additional perks include:
  • A seasonal outdoor pool
  • Buffet breakfast (surcharge), limo/town car service and express check-out
  • A 24-hour front desk, smoke-free property and free newspapers
  • Express check-in, coffee/tea in the lobby and concierge services
  • Guest reviews speak highly of the helpful staff and location
Room features
All 283 rooms offer comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guest reviews highly rate the overall comfort rooms at the property.
More amenities include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with premium channels
  • Fridges, coffee/tea makers and daily housekeeping


Chinese (Cantonese), Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter


Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Limited on-site parking
  • Return airport shuttle (surcharge) from 11:30 AM to 4:30 PM
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily: HKD 120 for adults and HKD 120 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Cafe Malacca
  • Lobby Bar
  • Club Lounge

Things to do

  • 24-hour fitness centre
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool


  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (1033 square feet)
  • Meeting rooms


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Bathroom emergency pull cord
  • Lift
  • Grab bar near toilet
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel


  • Smoke-free property
  • TV in lobby

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)


  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels


  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge


  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties



Check-in from 2 PM - midnight
Express check-in available
Minimum check-in age - 18


Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This is a designated quarantine hotel. The property can only accept bookings from travellers who are required to quarantine (i.e. international travellers). You may be asked to provide evidence of this on arrival.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 12 December to 12 February:
  • Swimming pool

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for HKD 350.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: HKD 120 for adults and HKD 120 for children (approximately)
  • Airport shuttle fee: HKD 140 per person (one-way)
  • Rollaway bed fee: HKD 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

The seasonal pool will be open from June to September
Pool access available from 7:30 AM to 5:30 PM
A car is not required for transport to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Jen Hong Kong By Shangri La
JEN Hong Kong by Shangri-La Hotel
Hotel Jen Hong Kong by Shangri La
JEN Hong Kong by Shangri-La Hong Kong
JEN Hong Kong by Shangri-La Hotel Hong Kong

Frequently asked questions

Does JEN Hong Kong by Shangri-La have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 7:30 AM to 5:30 PM. The swimming pool is closed seasonally each year from December 12 until February 12.

How much does it cost to stay at 香港 Jen 酒店 - 香格里拉集團?

As of 1 Feb 2023, prices found for a 1-night stay for 2 adults at 香港 Jen 酒店 - 香格里拉集團 on 23 Feb 2023 start from HK$800.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Hong Kong by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Hong Kong by Shangri-La?

Limited spots are available.

What time is check-in at JEN Hong Kong by Shangri-La?

Check-in is from 2 PM - midnight.

What time is check-out at JEN Hong Kong by Shangri-La?

Checkout is at noon.

Does JEN Hong Kong by Shangri-La provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of HKD 140 per person applies.

Where is JEN Hong Kong by Shangri-La located?

Located in Central & Western District, this hotel is within 1 mi (2 km) of Victoria Harbour and Hong Kong - Macau Ferry Terminal. Soho and Lan Kwai Fong are also within 2 mi (3 km). Sheung Wan Station is 25 minutes by foot.



Very good

Rating 10 - Excellent. 422 out of 1011 reviews" "
" "10 - Excellent 42%
Rating 8 - Good. 462 out of 1011 reviews" "
" "8 - Good 46%
Rating 6 - Okay. 89 out of 1011 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 24 out of 1011 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 14 out of 1011 reviews" "
" "2 - Terrible 1%




Staff & service




Property conditions & facilities




8/10 Good


it was fine
Stayed 1 night in Jan 2023

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and very accomodating. Our room was a good size with a lovely window seat overlooking the city. Lots of dining options nearby.

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a wonderful stay here, clean and tidy place, the staff is very friendly and helpful, hospitality is superb will definitely come back again :)

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff,service and cleanliness.
Stayed 7 nights in Nov 2022

4/10 Poor


Disliked: Cleanliness
Very tired hotel. Dishonest front desk clerk downgraded me from deluxe to superior and tried to make it sound like an upgrade. Room was very run down and tiny. Nothing like the photos online. Bed was comfortable though.
Stayed 1 night in Nov 2022

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I stayed has a nice harbor view. You can taste authentic Hong Kong food easily in the nearby small restaurants.
Stayed 3 nights in Oct 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2021

4/10 Poor


Liked: Cleanliness
Disliked: Staff & service
Over crowding rooms. Hosting team/staff meeting inside lobby lounge/Bar. Not distancing in clear view of guests. Staff can gather in hotel bar. But guests not allowed was their response. Poor covid - response
Stayed 2 nights in Mar 2021

10/10 Excellent

Mei Sze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Experience!
The stay was amazing! The rooms are super comfortable and the hotel’s service is great, they deliver any room services such as extra bottles of water, more tea etc. instantly. We got a free upgrade to the club floor and the view from the room was stunning. The hotel’s location is also quite convenient as it is right next to HKU Station and a 5min walk from the waterfront with many food places nearby. Kennedy Town is also at walking distance.
View from club room on 23rd floor
Stayed 2 nights in Feb 2021