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JEN Hong Kong by Shangri-La

4.0 star property
Hotel with a seasonal outdoor pool, near Victoria Harbour

Choose dates to view prices

Photo gallery for JEN Hong Kong by Shangri-La

Seasonal outdoor pool
1 bedroom, in-room safe, desk, blackout curtains
Exterior
In-room dining
Executive lounge
JEN Hong Kong by Shangri-La, near Victoria Harbour, is a convenient base for exploring. Enjoy Malaysian specialties at Cafe Malacca, dry cleaning services, express check-out, and a 24-hour gym. High-speed WiFi and multilingual staff help visitors make the most of nearby Soho.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Room service
  • Laundry
  • 24/7 front desk
  • Gym
The current price is HK$950
HK$1,074 total
includes taxes & fees
29 Sept - 30 Sept

Room options

Check availability for these dates

Tonight

Sep 11 - Sep 12
Check availability for tonight Sep 11 - Sep 12

Tomorrow

Sep 12 - Sep 13
Check availability for tomorrow Sep 12 - Sep 13
Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Harbour View Queen Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Harbour View Queen Room

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 226 sq ft
  • Harbour view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior City View Queen Room

1 bedroom, in-room safe, desk, blackout curtains

Superior City View Queen Room

8.6 out of 10
Excellent
(30 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 226 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Mountain View

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 1 Queen Bed, Mountain View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Club Lounge
Fridge
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
Hairdryer
  • 226 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Harbour View

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 1 Queen Bed, Harbour View

Highlights

Air conditioning
Club Lounge
Fridge
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
Hairdryer
  • 226 sq ft
  • Harbour view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Suite, 1 King Bed

1 bedroom, in-room safe, desk, blackout curtains

Club Suite, 1 King Bed

Highlights

Air conditioning
Club Lounge
Fridge
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
Hairdryer
  • 301 sq ft
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View Queen Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe City View Queen Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Twin Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Harbour View Twin Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 226 sq ft
  • Harbour view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior City View Twin Room

1 bedroom, in-room safe, desk, blackout curtains

Superior City View Twin Room

9.2 out of 10
Wonderful
(19 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • 226 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Twin Room, Harbour View

1 bedroom, in-room safe, desk, blackout curtains

Club Twin Room, Harbour View

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Club Lounge
Fridge
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
Hairdryer
  • 226 sq ft
  • Harbour view
  • Sleeps 2
  • 2 Twin Beds

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includes taxes & fees
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About the area

Located in Central & Western District, a neighbourhood in Hong Kong Island, JEN Hong Kong by Shangri-La is near a metro station. Soho and Lan Kwai Fong are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Ocean Park and Hong Kong Disneyland® Resort. Victoria Harbour and Hong Kong - Macau Ferry Terminal are two other places to visit that come recommended. Guests appreciate the hotel's convenience for public transportation: Shek Tong Tsui Terminus Tram Stop is just steps away and Whitty Street Depot Tram Stop is 3 minutes on foot.
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Map
508 Queens Road West, Western District, Hong Kong

What's nearby

  • University of Hong Kong - 3 min walk - 0.3 km
  • Hong Kong - Macau Ferry Terminal - 2 min drive - 1.7 km
  • Soho - 2 min drive - 2.1 km
  • Lan Kwai Fong - 2 min drive - 2.5 km
  • Hong Kong Convention and Exhibition Centre - 4 min drive - 4.5 km

Getting around

  • Shek Tong Tsui Terminus Tram Stop - 2 min walk
  • Hong Kong Wan Chai Station - 5 min drive
  • Hong Kong International Airport (HKG) - 31 min drive

Restaurants

  • ‪Fineprint - ‬2 min walk
  • ‪Chorland Cookfood Stall 楚撚記大排檔 - ‬2 min walk
  • ‪Baan Thai - ‬2 min walk
  • ‪14 South Lane - ‬2 min walk
  • ‪Pot of Soup - ‬2 min walk

About this property

JEN Hong Kong by Shangri-La

Upscale hotel near Victoria Harbour
Located close to Hong Kong - Macau Ferry Terminal and Soho, JEN Hong Kong by Shangri-La provides a coffee shop/cafe, dry cleaning/laundry services and a bar. The on-site Malaysian cuisine restaurant, Cafe Malacca, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a 24-hour gym and a business centre.
Additional perks include:
  • A seasonal outdoor pool
  • Limo/town car service, buffet breakfast (surcharge) and express check-out
  • Express check-in, a front desk safe and tour/ticket information
  • A lift, a banquet hall and wedding services
  • Guest reviews speak highly of the helpful staff and location
Room features
All 283 rooms offer comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
More amenities include:
  • Bathrooms with showers and hairdryers
  • LCD TVs with premium channels
  • Fridges, coffee/tea makers and daily housekeeping

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Limo/town car service
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: HKD 238 for adults and HKD 238 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cafe Malacca
  • Club Lounge
  • Lobby Bar

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,033 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 28 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Disposable plastic tableware and other plastic products are available at the front desk (surcharge).
Due to hotel renovations, the Club Lounge, rooftop pool, and fitness centre are closed starting from early August 2025 to late January 2026. Dates are subject to change.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The property will be renovating from 28 August 2025 to 31 January 2026 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Selected guestrooms
  • Swimming pool

Alternative facilities will be available off-site during the renovation.

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately HKD 238 for adults and from HKD 238 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

The seasonal pool will be open from June to August
Pool access available from 7:30 AM to 7:30 PM
A car is not required for transport to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Jen Hong Kong By Shangri La
JEN Hong Kong by Shangri-La Hotel
Hotel Jen Hong Kong by Shangri La
JEN Hong Kong by Shangri-La Hong Kong
JEN Hong Kong by Shangri-La Hotel Hong Kong

Frequently asked questions

Does JEN Hong Kong by Shangri-La have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 7:30 AM to 7:30 PM. The property will be renovating the swimming pool from August 28 2025 until January 31 2026 (completion date subject to change).

How much does it cost to stay at JEN Hong Kong by Shangri-La?

As of 11 Sept 2025, prices found for a 1-night stay for 2 adults at JEN Hong Kong by Shangri-La on 29 Sept 2025 start from HK$950.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Hong Kong by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Hong Kong by Shangri-La?

Limited spots are available.

What time is check-in at JEN Hong Kong by Shangri-La?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at JEN Hong Kong by Shangri-La?

Checkout is at noon.

Where is JEN Hong Kong by Shangri-La located?

Located in Central & Western District, this hotel is within 2 mi (3 km) of Victoria Harbour, Hong Kong - Macau Ferry Terminal and Soho. Lan Kwai Fong and Hong Kong Convention and Exhibition Centre are also within 3 mi (5 km). Shek Tong Tsui Terminus Tram Stop and Whitty Street Depot Tram Stop are within a 5-minute walk.

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JEN Hong Kong by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 525 out of 1000 reviews
Rating 8 - Good. 355 out of 1000 reviews
Rating 6 - Okay. 76 out of 1000 reviews
Rating 4 - Poor. 26 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Tetiwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to metro station and plenty of dining options. Staff were professional and friendly.
Stayed 2 nights in Jun 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities
Nice room, if a bit small. A drag that so much of the hotel was closed due to repairs.
Stayed 1 night in Aug 2025

6/10 Okay

Darashaw

Liked: Cleanliness, staff & service
Nice hotel but due to renovation work it was noisy. Missed using the gym & pool.
Stayed 2 nights in Aug 2025

6/10 Okay

Darashaw

Liked: Cleanliness, staff & service
I have stayed here before and really liked it, but this time because of the renovation work and no gym or swimming pool it wasn’t up to its usual standard.
Stayed 1 night in Aug 2025

10/10 Excellent

Shijian

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 6 nights in May 2025

10/10 Excellent

Harshal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location to the MRT (less than 1 min walk)
Stayed 4 nights in Apr 2025

10/10 Excellent

MASANARI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cost performance was excellent.
Stayed 1 night in Jun 2025

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, within a quiet neighbourhood with good accessibility
Stayed 3 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 3 nights in May 2025

10/10 Excellent

TZE-LAN

Liked: Cleanliness, amenities, property conditions & facilities
Nice pool
Stayed 2 nights in May 2025

8/10 Good

HAO

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel, friendly staff.
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice near HKU

Convenient location with steps to MRT station, and hotel staffs are friendly and helpful.
Stayed 3 nights in Apr 2025

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for my tourism visit from the US. Great location and nice area. Had an easy time with everything and the room was clean and comfortable.
Stayed 3 nights in Apr 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful, the area is right next to a train station and it was super convenient to get around! Food options around were great too.
Stayed 5 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was the best part — especially the bartender during Happy Hour — she was awesome. Also great buffet breakfast … super tasty
Stayed 2 nights in Feb 2025

10/10 Excellent

MICHAEL

Liked: Cleanliness, amenities, property conditions & facilities
Customer service is excellent and very helpful. I would recommend to friends and family 👍. We had river views room on 17 th floor.
Stayed 3 nights in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Room perfect with everything provided for a week’s stay
Stayed 6 nights in Jan 2025

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location near mtr. Good food options nearby.
Stayed 4 nights in Dec 2024

10/10 Excellent

Yuyao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great location.
Stayed 2 nights in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area to be in, easy access to MTR with traditional hk food options nearby.
Stayed 2 nights in Jan 2025

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at Jen hotel! It was very clean, accessible, and the entire staff are really nice and helpful, especially our room attendant Fei Fei!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, lots of eateries, stuff is good.
Stayed 6 nights in Nov 2024

10/10 Excellent

TIN-LEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Literally across from the subway HKU station. Friendly staff too! Highly recommended.
Stayed 5 nights in Mar 2025

8/10 Good

Edward

Liked: Amenities
Excellent staff.
Stayed 4 nights in Jan 2025

6/10 Okay

Laam

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 12 nights in May 2025