1/5 Terrible
Verified traveller
7 Apr 2021
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2021
JEN Hong Kong by Shangri-La
Photo gallery for JEN Hong Kong by Shangri-La
Overview of JEN Hong Kong by Shangri-La
JEN Hong Kong by Shangri-La
4.2/5 Very good
Guests rated this property 4.4/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Air conditioning
- Restaurant
- Gym
- Breakfast available
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- Hand sanitiser provided
- Personal protective equipment
508 Queens Road West, Western District, Hong Kong
Explore the area
- University of Hong Kong8 min walk
- Hong Kong - Macau Ferry Terminal2 min drive
- Soho3 min drive
- Hong Kong (HKG-Hong Kong Intl.)34 min drive
Choose dates to view prices
About this area
Hong Kong
In the city centre, JEN Hong Kong by Shangri-La is in Central & Western District, a neighbourhood in Hong Kong with good airport proximity. Victoria Harbour and Hong Kong - Macau Ferry Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Soho and Lan Kwai Fong. Travelling with kids? Don't miss Ocean Park and Hong Kong Disneyland.
What's nearby
- University of Hong Kong - 8 min walk
- Hong Kong - Macau Ferry Terminal - 2 min drive
- Soho - 3 min drive
- Lan Kwai Fong - 4 min drive
- Victoria Peak Tower - 9 min drive
Getting around
- Hong Kong Sheung Wan Station - 3 min drive
- Hong Kong Station - 3 min drive
- Hong Kong International Airport (HKG) - 34 min drive
Restaurants
- Where to eat
- Cafe Malacca – Restaurant offering Malaysian cuisine. Serves breakfast, lunch and dinner daily. Reservations required.
- Lobby Bar – Serves light fare daily, happy hour available.
- Club Lounge – Ocean-view rooftop bar. Open daily. Reservations required.
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Check-in
Contactless social distancing and check-out
Social distancing measures in place
Safety measures
Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi and wired Internet
- Available in some public areas: Free WiFi and wired Internet
Parking and public transport
- Self parking on site (HKD 350 per night)
- Limited on-site parking
- Return airport shuttle (surcharge) from 11:30 AM to 4:30 PM
- Limo/town car service
Food and drink
- Continental breakfast available for a fee daily 6:30 AM–10:30 AM: HKD 184.8 for adults and HKD 184.8 for children
- 1 restaurant and 1 coffee shop/cafe
- 1 bar
- Room service available
- Coffee/tea in a common area
Things to do
- 24-hour fitness centre
- Seasonal outdoor pool
Family friendly
- Babysitting/childcare (surcharge)
- Free cots/infant beds
- In-room childcare (surcharge)
- Laundry facilities
- Fridge
- Rollaway/extra beds (surcharge)
- Seasonal outdoor pool
Conveniences
- Lift
- Free newspapers in reception
- Front-desk safe
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Tour/ticket assistance
- Wedding services
Languages spoken
- Chinese
- English
- Japanese
- Korean
Business services
- Business centre
- Conference space (1033 square feet)
- Meeting rooms
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- Bathroom emergency pull cord
- Grab bar near toilet
- In-room accessibility (select rooms)
- Roll-in shower (select rooms)
- Wheelchair-accessible path of travel
More
- Smoke-free property
- TV in lobby
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Bed sheets
- Blackout drapes/curtains
- Free cots/infant beds
- Rollaway/extra beds (surcharge)
Bathroom
- Free toiletries
- Hairdryer
- Shower
- Towels
Entertainment
- TV channels
- LCD TV
- Premium channels
Food and drink
- Coffee/tea maker
- Free bottled water
- Fridge
More
- Desk
- Electrical adapters/chargers
- Iron/ironing board (on request)
- Phone
- Safe
- Slippers
Similar properties
See similar properties
Hong Kong
Central & Western District
Washer and dryer
Family-friendly
Pool
4 star
Guest rating 4+
Hotel
Policies
Check-in
Check-in from 2 PM - midnight
Express check-in
Minimum check-in age - 18
Check-out
Check-out before noon
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
This is a designated quarantine hotel. The property can only accept bookings from travellers who are required to quarantine (i.e. international travellers). You may be asked to provide evidence of this on arrival.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from 10 December to 15 March:
- Swimming pool
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for HKD 350.0 per night.
Free cots (infant beds)
Payment types at the property
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for continental breakfast: HKD 184.8 for adults and HKD 184.8 for children (approximately)
- Airport shuttle fee: HKD 140 per person (one-way)
- Self-parking fee: HKD 350 per night
- Rollaway bed fee: HKD 350.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
We should mention
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 7:30 AM to 5:30 PM
A car is not required for transport to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
Property is also known as
Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Jen Hong Kong By Shangri La
JEN Hong Kong by Shangri-La Hotel
Hotel Jen Hong Kong by Shangri La
JEN Hong Kong by Shangri-La Hong Kong
JEN Hong Kong by Shangri-La Hotel Hong Kong
Frequently asked questions
Overall score and ratings
4.2
Very good
4.4/5
Cleanliness
4.3/5
Staff & service
4.1/5
Amenities
4.2/5
Property conditions & facilities
2/5 Poor
ADAM LEIGH
21 Mar 2021
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2021
5/5 Excellent
Mei Sze
10 Mar 2021
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
5/5 Excellent
Sromona
17 Feb 2021
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Experience!
Stayed 2 nights in Feb 2021
4/5 Good
Jackie
16 Feb 2021
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021