First and foremost, we love Echota on the Ridge. The resort and property location are amazing, and we visit there annually. Generally properties in the resort are amazing, and we pay a premium price with that expectation in mind.
However, that was not the case here, which was so disappointing as we were celebrating my parents 50th wedding anniversary. It was their first experience with Echota, and unfortunately will be their last. I will not say the same, but I will not choose here again.
So the review: First the good - the townhome was filled with adequate furniture and bedding for 9 people. Decorations were nice. The view is good through the window of the living area, but from the porch the views of the mountains were definitely obstructed by trees due to the location of the property a bit down the mountain. There are many many other townhomes with SPECTACULAR views of the valley. With the leaf color change in near peak season, it was a bit of a letdown to pull up to this place after passing all of the others on the peak of the mountain. The "big Jacuzzi" is that for sure - big and nice for up to 6 adults to utilize with room to spare.
Now the bad - the home is in dire need of an update for ALL appliances. The washer and dryer barely work, the refrigerator is adequate but has broken pieces including the water/ice dispenser. The oven and microwave need updating as heating elements were sub-par for dinner for 9. Most of all the dishwasher must be replaced as multiple portions are broken and do NOT clean dishes, which was apparent by the "clean" ones in the cabinet when we arrived. The hot water heater could not adequately supply enough hot water for the 4 bathrooms, and multiple evenings guests took cold showers. The propane tank for the gas grill was bone dry, and we had to wait nearly 36 hours to get a replacement from the management company. We left fruit and bread on the counter the first night, and realized that was a mistake as ants came in from behind the sink. All of the bed linens should be updated, and the extra pillows need pillowcases. In general, the home is dated and in need of an update to equate the value with the premium price paid.
I don't place review solely on the owner. Whomever has been cleaning and maintaining the property bears responsibility as well. These issues should have been obvious to cleaners, maintenance workers and property managers. They should be shared with the owner for action.