Bay Village Hotel with Pool

"Shuttle between the Cleveland clinic and hotel was timely and appreciated. Though there was a coffee maker in the room, it only had decaf coffee for the keurig."

"Got a text that day to e elevator didn’t work. The they lost power making it unsafe and would not give a refund and hotels dot com wouldn’t help. It was dirty and creepy "

"The staff was some of the best I’ve ever met. Super nice and accommodating. Rooms very clean and modern!"

"Love staying here for shows across the street. "

"Very nice hotel"

"I’ve stayed here twice and both times there was an issue. Both times the issues were kind of out of their control but how the front desk staff handled them was really unacceptable. This last time, there was a power outage so they couldn’t honor reservations when I arrived to try to check in. Ok, no big deal, this stuff happens but they told me they tried to call a couple hours ago but no one answered. Again fine, but I asked why they didn’t leave a voicemail and I was just told it was because they were trying to everyone. It only takes 10-15 second to leave a voicemail and say they are having power issues and have to cancel the reservation and if there are any questions to call back. Simple and basic customer service. Instead of giving me plenty of time to make other arrangements I’m left with my metaphorical pant down. Please, just leave a voice mail next time. Easy. "

"The 11th floor has a terrible stench to it. Only $62 for the valet!! Beware."

"I tested well. Very peaceful."

"Gym was big, a lot of nice equipment. The front desk staff was extremely welcoming."