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"Parking was a pain as it wasn’t on property. It was in a parking garage a block away designated to the fourth and fifth levels. I didn’t feel safe having to walk through a parking garage by myself. It would have been nice to have the option of having someone take the bags up to my room. I would have been happy to tip them. The luggage cart was very hard to maneuver in and out of the elevator, and then through a set of narrow doors and then to the door of my room. The room was very clean and well appointed. There was a barking dog on my floor. I called the front desk to let them know, and they took care of it immediately. I chose to come downstairs for my morning coffee. It was absolutely awful. I am not overly picky about my coffee, but this was not even drinkable. The very nice lady who served me apologized and offered to make me a latte, which was very good and appreciated. I didn’t have breakfast at the hotel. "

"Yes!"

"The staff was great, we were able to park in an area where they could keep an eye on our vehicles, we were able to have a small cookout away from the building near our vehicles. We were bummed the pool was not available. Very clean! Would stay there again! "

"The staff was so friendly-those greeting us at the front door, the associates at the front desk, the bartenders and servers and the staff at the spa went out of their way to make sure we were comfortable and had everything we needed. The hotel is gorgeous and very well maintained. We had a special weekend and will definitely stay there again when we return to Roanoke."

"Wonderful staff"

"Best staff ever! They are all very friendly and helpful! Attentive and respectful to guests. Big Thanks to the staff on duty on April 25-26, 2026!"

"Hotel is undergoing renovations. The rooms smelled terrible and damp. Pool was closed. Staff was great tho"

"Good place to stay."

"Good location and good price point for what we needed. We stay for the night to attend a wedding. Wedding is at 4 and I’ve inquired if an early check in can be accommodated to just dress up for the event but instead of trying to help out and give options for the situation, the response is a hard no with no wiggle room for anything. “ We don’t do early check in. Check in is at 3pm. “ I work in customer service in health care and we try to give some solutions. Like they can say, we will try to get you in sooner than 3pm if there’s an availability but it’s not guaranteed. We have a bathroom in the lobby if you simply need a place to change or something. This is what separates a great stay versus a good one. It’s the customer service."