Ko Yao Big Tree Hotels

"Great Hotel, great for families. Close to everything. Great selection for breakfast "

"Clean room "

"Pool area was taken nearly the hole day with towels… on chair. When we tried it, someone took it away😅😅 Breakfast area was too hard chair ant a little hot in the food area 梁 but ALL the staff was the beauty people and nice❤️"

"All round the stay was very nice , just a little negative was the speed of receiving food and the amount of time it can take to pay the bill for food . Several people were waiting to pay but the staff ignored us and carried on working on the computer for over 20mins , thank youn"

"I thoroughly enjoyed my stay here, (almost) everything was great we did some run-in situations with communication issues with the staff and it wasn't between us it miscommunication with each other. There were a few times during our 4 day stay here that we were told one thing and ultimately that wasn't correct and we were brought back to be told something else and vise vera. It was a minor inconvenience until the last day that we almost missed our boat because nobody was on the same page. "

"Breakfast was fine"

"The room was impeccable. I paid for a a garden view or mountain view. I reveived a pool view.It was explained to me that the garden or mountain view is always a pool view. That was deceiving. But, despite that I did enjoy our view and large balcony with large table for breakfast or outdoor massage. Staff is wonderful but hotel clearly under staff. You cannot find staff when you need someone at the desk. Or visibly having an on property presence. Also, I requested a airport pick up. But noone showed. After contacting hotel we were willing to wait at airport. But hotel rep was rude and we called back several times and received the same response. We were shocked. Very unprofessional besides no compassion. "

"Right on the beach, staff was very friendly! Only downside was the beds were very hard, if you like a stiff bed this will be perfect! Good walking distance and has nightly fire shows!"

"An excellent hotel in a wonderful location. The rooms are beautiful and spacious, and the breakfast is rich and varied. The only point for improvement is the quality of the room cleaning- throughout our stay, the room was tidied, and the towels were replaced, but the shower, for example, was not cleaned."