Jalan Teluk Berembang, Laguna Bintan, Lagoi, Bintan, Bintan Island
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Sashiruben,Warm greetings from Angsana Bintan! Thank you so much for your kind feedback on your recent family stay with us. It has been a real joy reading that you enjoyed your time and it provide us a tremendous motivation to do even better in the future. We are very much looking forward to welcoming you again soon. In the meantime, we wish you the very best! With kind regards, Alpha Eldiansyah Area General Manager
Horrible place , horrible food and expensive. Staff is very friendly and they do the best they can. However, the property is very bad and outdated. The facilities are horrible , the food very bad. However, it is very expensive. The food and the drinks are as expensive as a 5 start resort .
juan
Response from Alpha on 29 Feb 2024
Dear juan,On behalf of all of us at Angsana Bintan, I send you my sincerest apologies for not having provided you the high level of satisfaction that the vast majority of our guests have experienced over the years.It is regrettable to note that you left us with a less-than-satisfactory perception. You can be assured, however, that we have worked with the involved departments to address all your concerns. At the same time, we will continue doing our best services and facilities. We are taking take this experience to prevent a future impression such as yours, all for the greater good of our guests.Looking forward to your return visit.With best regards,Alpha EldiansyahArea General Manager
Great service by the team at the Hotel. The beach is great with not that many people and the resort staff tries to keep the beach really really clean.
Ikasha
Stayed 1 night in Mar 2020
Response from Tri on 19 Mar 2020
Dear Ikasha,
It was a great pleasure having you staying here with us and I am thrilled to read that you had a good time at Angsana Bintan. Thank you very much for sharing your impressions and memories here on Hotel.com and it goes without saying that we are delighted with your comments.
Thank you for your time and consideration and for having provided us with your kind encouragement.
I look forward to welcoming you and family back to Angsana Bintan for another memorable stay.
Sincerely,
José Luis Barrera
Hotel Manager
Great property. We were upgraded to a suite with ocean views. Very spacious room. Comfortable bed. Good size bathroom with all amenities. Welcome gift. Plenty of bottles of water. Good size pool, very refreshing. Excellent service by staff. Excellent food in the restaurant for breakfast, lunch and dinner. Nice beach to walk on but water was dirty as Monsoon season. Spa services fantastic. Wonderful stay. Highly recommend.
Jodie
Stayed 3 nights in Feb 2020
8/10 Good
Verified traveller
4 Jan 2020
Liked: Cleanliness, staff & service
Verified traveller
Stayed 2 nights in Dec 2019
Response from Tri on 21 Jan 2020
Dear Traveler,
Thank you very much for staying with us and I look forward to welcoming you back again to our resort soon.
Sincerely,
José Luis Barrera
Hotel Manager
The transport services are good although there should be more shopping facilities around the resort. There should be more publicity on food outlets outside the resort as in rlsewhere
Verified traveller
Stayed 3 nights in Dec 2019
Response from Tri on 21 Jan 2020
Dear Traveler,
Thank you for taking your time to provide us your valuable feedback following your recent stay in Angsana Bintan.
Your comment regarding the availability of shopping facilities has been noted; we will look into it for further discussion with the management to be considered.
Meanwhile, I look forward to the opportunity of welcoming you once again to our resort in the future.
Sincerely,
José Luis Barrera
Hotel Manager
Dear Traveler,
Thank you for your review on your recent stay with us. Your feedback is noted and shared with the department head concern for future improvement.
Our location brings with it, challenges in obtaining high quality products which can be delivered at low cost. We are constantly looking in to improve our food and beverage products and to introduce newer and better options for our guests. We also do carry out regular competitive surveys of nearby hotels to ensure that we are in line with the competition.
We look forward to welcome you back.
Sincerely yours,
Alpha Eldiansyah
General Manager
Super friendly staffs. Clean beach and lots of activities.
Sue
Stayed 2 nights in Nov 2019
Response from Puri on 9 Dec 2019
Dear Sue,
It is lovely to learn that you and your family have enjoyed the hotel facilities, white sandy beach, and our service during your stay in Angsana Bintan.
Please do plan for another visit to our beautiful resort and I would like to take care of you again in the near future.
Best Regards,
Alpha Eldiansyah
General Manager
Dear Mattias,
Thank you for giving us an excellent rating.
We look forward to serve you again soon.
Best regards,
Alpha Eldiansyah
General Manager
8/10 Good
Tang
Travelled with group
3 Nov 2019
Liked: Cleanliness, staff & service
Customer Service was excellent.Recreation lounge and Room services can be improved further.eg outdoor slippers not provided for ,tea and coffee not clearing indicate if it's complimentary or payable.
Tang
Stayed 2 nights in Oct 2019
Response from Puri on 9 Dec 2019
Dear Tang,
Thank you for your review on your recent stay with us. Your feedback is noted and shared with the department head concern for future improvement.
We look forward to welcome you back.
Best Regards,
Alpha Eldiansyah
General Manager
Wonderfull hotel, staff and beach. The renovatet roons are very confirtabke. Bed and pillows are much better.
The service snd spa us one of the best
Verified traveller
Stayed 1 night in Oct 2019
Response from Tri on 31 Oct 2019
Dear Traveler,
I am so happy to hear that we were able to provide you with a memorable experience.
With a private beach white sandy beach sand and clear lagoon topped with a natural rainforest surrounding the resort, Angsana Bintan indeed makes a perfect short get-away from Singapore that can be reached within 55 minutes by a ferry ride.
Thank you very much for pointing out the goods and the greats. It is lovely to learn how our award-winning Spa had exceeded your expectations.
Your comment on our associates is highly appreciated. Let me assure you that your compliment will be shared with the team.
Please do plan for a return visit and I look forward to welcoming you back to Angsana Bintan in the near future.
Sincerely,
José Luis Barrera
Hotel Manager
Very poor experience. Food was disgusting and not even cooked. F&B price is way too expensive. I don’t recommend this place.
EDM
Stayed 2 nights in Oct 2019
Response from Puri on 9 Dec 2019
Dear EDM,
Thank you very much for providing us your kind comments.
It is sad to hear that the food were able to exceed your expectations. I personally briefed our Executive Chef to investigate and make the necessary follow up. This is to make sure that the same issue will not happen again in the future.
I sincerely hope that we will be able to welcome you back to reinstate your experience with us.
Best Regards,
Alpha Eldiansyah
General Manager
6/10 Okay
SC, Singapore
Travelled with partner
14 Oct 2019
Liked: Staff & service, amenities
Pro: Wonderful beach & very helpful staff
Con: Room was hot
SC
Stayed 1 night in Oct 2019
Response from Tri on 31 Oct 2019
Dear SC,
I am grateful to hear that you enjoyed our staff hospitality and beautiful 1.1 km long private beach.
Your feedback on the room’s condition has been shared with the respective heads of department for soonest follow up and necessary action.
I look forward to welcoming you once again to Angsana Bintan in the future.
Sincerely,
José Luis Barrera
Hotel Manager
Very thorough service. Room has nice ambience. Suitable for solo travellers and couples.
Verified traveller
Stayed 1 night in Oct 2019
Response from Tri on 31 Oct 2019
Dear Traveler,
I am truly pleased to hear that we were able to create the true Angsana experience to you during your stay. Your gracious comment is what motivates us to strive for excellence in delivering our best service to the guests.
Please do plan a return visit to Angsana Bintan and I look forward to take care of you someday in the future.
Sincerely,
José Luis Barrera
Hotel Manager
Lovely food, beach is amazing and clean
Staff went above and beyond to provide 5 star service
not much to do in the local area and taxis were expensive
Verified traveller
Stayed 3 nights in Sep 2019
Response from Tri on 26 Sept 2019
Dear Traveler,
I am very pleased to note that you had enjoyed your stay with us and that we are able to impress you with our Angsana service culture and standard of service.
Your gracious comment is what motivates us to strive for excellence in delivering our best service to the guests.
Meanwhile, it is regretful for me to hear that the information of our 140 Things To Do within and around the resort didn’t reach you while you were here. I hope on your next visit you will be able to experience our activities such as ATV ride, yoga, nature walk, jungle trail trek, and many more.
I hope that to welcome you back sometime soon.
Sincerely,
José Luis Barrera
Hotel Manager
Great property with great access from ferry terminal.
Verified traveller
Stayed 1 night in Sep 2019
Response from Tri on 26 Sept 2019
Dear Traveler,
Thank you for this wonderful review.
I am very pleased to note that we had exceeded your expectations and were able to provide you with a real Angsana experience.
Please do plan for another visit to our lovely resort and I look forward to welcoming you again in the near future.
Sincerely,
José Luis Barrera
Hotel Manager
Dear Traveler,
Thank you very much for your rating.
I hope to see you again next time in Angsana Bintan for another memorable holiday.
Sincerely,
Nicolas B.
Hotel Manager
Overall outdated and air con couldn’t be fixed!
Grass dieing without watering
Verified traveller
Stayed 5 nights in Aug 2019
Response from Tri on 20 Sept 2019
Dear Traveler,
Thank you for taking your time to provide us your valuable feedback following your recent stay in Angsana Bintan.
Please accept my sincere apology for not able to meet your expectations during your stay.
I have highlighted your comment to respective Head of Departments and together the team is making sure such disappointment will not happen again in the future. Please accept my deepest apology on our shortfalls that you have experienced during your stay.
Thank you for sharing your feedback. Meanwhile, I hope you can give us another chance to host you and your family again in the near future.
Sincerely,
Jose Luis Barrera
Hotel Manager
Angsana is a wonderful resort to visit if you are looking for a quick getaway from SG. The property is great, the beach lovely, and the staff are very nice. We will definitely return!
Saby
Stayed 3 nights in Aug 2019
Response from Tri on 27 Aug 2019
Dear Saby,
I am so happy to hear that we were able to provide you with a memorable experience.
With a private beach white sandy beach sand and clear lagoon topped with a natural rainforest surrounding the resort, Angsana Bintan indeed makes a perfect short get-away from Singapore that can be reached within 55 minutes by a ferry ride.
I am glad to know that you enjoyed a short quick getaway and most importantly the genuine hospitality of our associates.
Thank you for choosing to stay with us. I look forward to welcoming you back to our resort for another holiday.
Sincerely,
Nicolas B.
Hotel Manager
Wonderful services and friendly staff. However, I would suggest more activities to be offered after sunset.
Mustafa Farouk
Stayed 3 nights in Aug 2019
Response from Tri on 26 Aug 2019
Dear Mustafa Farouk,
It is delightful to hear that we were able to deliver the true experience of Angsana Bintan to you. I have shared your lovely comment with the team and they were very happy to be able to meet your expectations.
Thank you for your stay and I certainly look forward to welcoming you once again to our resort in the future.
Sincerely,
Nicolas B.
Hotel Manager
Dear TAKAFUMI,
Thank you for your positive rating and look forward to welcoming you back.
Sincerely,
Nicolas B.
Hotel Manager
8/10 Good
Greg, NZ
Travelled with partner
9 Aug 2019
Liked: Staff & service
Great staff. Room tired,particularly bathroom.Shower old and disfunctional. Mould in grout. Old TV.
Good pool, great beach, good breakfast, otherwise food expensive.
Greg
Stayed 6 nights in Jul 2019
Response from Tri on 27 Aug 2019
Dear Greg,
I am happy to know that we had met your expectations with our staff hospitality, pool and 1.1km long private white sandy beach as well as our breakfast.
As time goes by, our resort may show sign of wears, however let me assure you that your observations are taken seriously and your feedback is shared with each Department head to ensure follow up is taken on our shortcoming. Meanwhile, I am making sure that your comment on the prices is taken into account when we review our pricing structure.
I hope you will give us another chance to reverse your stay experience into a better one. Meanwhile I look forward to welcoming you back to Angsana Bintan sometime in the future.
Sincerely,
Nicolas B.
Hotel Manager
Had a great time there! Was looking for something close to Singapore, but where I could really unplug without too much hassle getting there. As easy drive from the terminal...and the whole complex is really straightforward and calming. The staff was very kind and flexible too
Dorothy
Stayed 2 nights in Aug 2019
Response from Tri on 26 Aug 2019
Dear Dorothy,
I am delighted to know that you experienced a pleasant stay and our team has met your expectation fully.
Set in a secluded area with white sandy shore amidst a lush rain forest our resort boasts tranquility and peacefulness. Being only 55 minutes away from Singapore we are considered close to the city yet a world apart.
Again, thank you for your feedback and I look forward welcoming you back very soon.
Sincerely,
Nicolas B.
Hotel Manager
8/10 Good
Verified traveller
26 Jul 2019
Verified traveller
Stayed 3 nights in Jul 2019
Response from Tri on 30 Jul 2019
Dear Traveler,
Thank you for having chosen to stay with Angsana Bintan.
I look forward to welcoming you back to our resort soon.
Sincerely,
Nicolas B.
Hotel Manager
A lovely resort and great 3 day break from Singapore
Verified traveller
Stayed 3 nights in Jun 2019
Response from Tri on 30 Jul 2019
Dear Traveler,
I am very happy to hear that we have successfully created a memorable experience for you. This is one of our privileges for being nestled in one of the most secluded area of Bintan Island with pristine beaches and unspoiled nature.
I look forward to welcoming you back to our resort for another great stay in the future.
Sincerely,
Nicolas B.
Hotel Manager
Dear Philip,
Thank you for taking the time and posted your experience with Angsana Bintan.
Looking forward to welcoming you soon back to resort.
Sincerely,
Nicolas B.
Hotel Manager
the property is very clean, staff is friendly and ready to help. very nice property, next to a very clean beach.
Verified traveller
Stayed 4 nights in Jul 2019
Response from Tri on 25 Jul 2019
Dear Traveler,
Allow me to thank you for your gracious feedback of your recent stay at Angsana Bintan.
I am delighted to read that you have enjoyed your stay with us and we met your expectation fully. Your kind remarks of our associates will be passed on to them on our notice board - we are indeed very proud of them and your comments reinforce our belief into their professionalism.
We certainly look forward to welcoming you back in the near future.
Sincerely,
Nicolas B.
Hotel Manager
8/10 Good
Verified traveller
Travelled with family
18 Jul 2019
Liked: Cleanliness, staff & service
The beach area was lovely as was the pool area, lovely fluffy towels were provided. The breakfast was of a good standard. All the staff were personable and polite, they went out of their was to please. The rooms were spotless however they do need a refurb. All the public areas are lovely. The prices of food and drinks were on the expensive side.
Verified traveller
Stayed 4 nights in Jul 2019
Response from Tri on 25 Jul 2019
Dear Traveler,
It is delightful to hear that our sandy white beach, swimming pool and our genuine hospitality were enjoyable for you during your stay.
Indeed, the resort may have shown wears and tears throughout its operational years. However, I assure you that there is a room maintenance program in place to ensure that the rooms are always comfortable for our guests. Meanwhile, I am making sure that your comment on the prices is taken into account when we review our pricing structure.
I hope you will return to Angsana Bintan so we can take care of you again in the future.
Sincerely,
Nicolas B.
Hotel Manager
a beautiful and peaceful place, white sand beach and a fantastic spa.
Markus
Stayed 3 nights in Jul 2019
Response from Tri on 25 Jul 2019
Dear Markus,
I am very happy to know that you had an enjoyable stay with Angsana Bintan.
We are indeed very proud of our idyllic and unique jungle setting and I am happy to note that we were able to host a fantastic spa to you.
I hope you will be back again for another stay and I look forward to welcoming you to our resort in the near future.
Sincerely,
Nicolas B.
Hotel Manager
The hotel staff were very friendly and very attentive. However, service in restaurants was very slow.
The pool was great for kids. And the location to the beach was great.
Verified traveller
Stayed 1 night in Jun 2019
Response from Tri on 3 Jul 2019
Dear Traveler,
I am grateful to hear that you enjoyed our unique setting where the jungle meets our beautiful 1.1 km long private beach and our breakfast had successfully met your expectation.
I would like to thank you for bringing the service issue to my attention for which I deeply apology, allow me together with my department concern to look at this area for further improvement.
Thank you for the generous comments on staff friendliness. Let me assure you that your compliment will be shared with the team.
I hope that this shortfall didn’t ruin your overall experience and image of the resort and I look forward to another opportunity of welcoming you back to Angsana.
Sincerely,
Nicolas B.
Hotel Manager
8/10 Good
Glenn
15 Jun 2019
Liked: Cleanliness, staff & service, room comfort
Glenn
Stayed 2 nights in Jun 2019
Response from Tri on 19 Jun 2019
Dear Glenn,
Thank you very much for staying with us and I look forward to welcoming you back again to our resort soon.
Sincerely,
Nicolas B.
Hotel Manager
Dear Genevieve,
Thank you for sharing your experience with us following your recent stay at Angsana Bintan.
It was a great pleasure having you staying here again with us and I am thrilled to read that you had a good time at Angsana Bintan. Thank you very much for sharing your impressions and memories here and it goes without saying that we are delighted with your comments.
Once again, thank you for your time and consideration and for having provided us with your kind encouragement.
We eagerly await your return to Angsana Bintan and in the meantime would like to wish you happy travels and all the best!
Sincerely,
Nicolas B.
Hotel Manager
6/10 Okay
Verified traveller
28 May 2019
Liked: Cleanliness
Disliked: Property conditions & facilities
Property needs updating
The property is a little worn out. It is in need of some updating. The beach area (shared with Banyan Tree and Cassia) is beautiful and kept very clean.
Verified traveller
Stayed 2 nights in May 2019
Response from Tri on 10 Jun 2019
Dear Traveler,
Thank you for sharing your experience following your stay in Angsana Bintan. I am sorry to note that we have not meeting your expectation fully.
We have taken on board your feedback on the hotel’s condition; general maintenance is taken place and will ensure that the necessary measures are taken in order to improve the overall experience. We have started a rigorous upkeep program for all our rooms and are in the process of addressing the mentioned issues but are goes without saying that this should not affect your experience.
Meanwhile, It is correct that the private 1.1 km beach is shared with our sister hotels Banyan Tree and Cassia and do hope that this has not defected you from enjoying your time here.
Again, thank you for your feedback and I look forward to welcoming you back very soon.
Sincerely,
Nicolas B.
Hotel Manager
10/10 Excellent
Verified traveller
26 May 2019
Verified traveller
Stayed 1 night in May 2019
Response from Tri on 28 May 2019
Dear Traveler,
I am truly delighted to learn that we were able to deliver the true experience of Angsana Bintan to you during your stay with us.
Thank you very much for this wonderful rating. I look forward to welcoming you back to our resort soon.
Sincerely,
Nicolas B.
Hotel Manager
Dear Traveler,
Thank you very much for staying with us and I look forward to welcoming you back again to our resort soon.
Sincerely,
Nicolas B.
Hotel Manager
Staffs smile are very friendly and honesty , Lunch and dinner also fine.
I would like to visit and stay again. thank you very much!
Verified traveller
Stayed 2 nights in May 2019
Response from Tri on 28 May 2019
Dear Traveler,
I am truly delighted to learn that we were able to deliver the true experience of Angsana Bintan to you.
Do let us know when you are coming back and I look forward welcoming you back to our jungle and beach resort.
Sincerely,
Nicolas B.
Hotel Manager
Service was excellent. Was greeted by every staffs that we met at any area in the resort. Wide varieties of food was served for breakfast. Room was kept cleaned & tidy with housekeeping cleaning twice per day. Different aroma oil was used & incense was used for night time. It is also the only resort/hotel that I used the shampoo/conditioner & shower gel. It was really good quality. Overall, it was a memorable stay.
Yuki
Stayed 2 nights in May 2019
Response from Tri on 28 May 2019
Dear Yuki,
I am delighted to hear that we were able to exceed your expectation and make your holiday memorable. We are committed to always improve all aspects of our Resort including our product and service quality; and we are glad that our hard efforts are well recognized.
Please do not hesitate to plan for a return visit.
Meanwhile I look forward to welcoming you back again to our resort in the near future.
Sincerely,
Nicolas B.
Hotel Manager
The peaceful seclusion of this resort allowed pleasant walks along the beach. It was the perfect romantic weekend get-away.
B&J
Stayed 1 night in May 2019
Response from Tri on 28 May 2019
Dear B&J,
It is truly delightful to hear that we had exceeded your expectations on delivering a perfect romantic weekend during your stay with us.
Indeed we are very proud of our secluded location and our resort that is designed in a unique way to allow the spectacular view of the ocean and promote a private and relaxing getaway.
Thank you for staying with us; I certainly look forward to welcoming you back to our resort in the future.
Sincerely,
Nicolas B.
Hotel Manager
8/10 Good
Verified traveller
12 May 2019
Liked: Cleanliness, staff & service, amenities
Verified traveller
Stayed 1 night in May 2019
Response from Tri on 28 May 2019
Dear Traveler,
Thank you very much for staying with us and I look forward to welcoming you back again to our resort soon.
Sincerely,
Nicolas B.
Hotel Manager
Dear KAZUNORI,
Thank you taking the time and posted your experience with Angsana Bintan.
Looking forward to welcome you soon back to resort.
Sincerely,
Nicolas B.
Hotel Manager
6/10 Okay
Jacintha
23 Apr 2019
Liked: Cleanliness, staff & service, room comfort
Jacintha
Stayed 2 nights in Apr 2019
Response from Tri on 16 May 2019
Dear Jacintha,
Thank you very much for staying with us and I look forward to welcoming you back again to our resort soon.
Sincerely,
Nicolas B.
Hotel Manager