Cartagena Bocagrande Beach Hotels

"yes very fresh and delicious "

"Excellent Bar service food & drinks !! . Excellent breakfast. Lobby staff are great and very professional and friendly "

"My stay was an absolute nightmare, and Expedia labeling this property as a VIP hotel seriously damages the credibility of the program. I was placed in a room facing a large dusty outdoor AC unit, the shower worked sporadically, and the refrigerator only stayed on when the room key was inserted — something never explained at check-in. Saturday night was also extremely loud, making it difficult to sleep. I reported these issues multiple times, including through an Expedia representative. Although the hotel agreed to change my room, they continued stalling without resolving anything. What shocked me most was receiving a WhatsApp message from the hotel claiming they didn’t know about these issues and implying it was my fault for not communicating them, despite me repeatedly raising these concerns. After the lack of resolution and poor customer service, I ultimately decided to leave the hotel early."

"Darwin was the best server/bartender at the Hotel,"

"Excellent location and excellent service from our checkin to check out. Buffet was amazing and Johnny our attendant normally for breakfast was amazingly friendly helpful and on point with his services and actually all food attendants were amazing respectful and courteous at any time."

"Everyone was so welcoming"

"Todo estuvo genial excepto Copa Airlines me hizo un cobro de $200 por selección de asientos"

"I enjoyed my stay at this hotel, despite the cleaning crew not cleaning or wiping down the counter in the bathroom only making beds, changing towels and taking out trash, they should thoroughly clean if they are going into the rooms. Also there is no balconies which sucked! The staff was very accommodating which is a plus Alexy and Mauricio. The major issue is by the lobby bathroom there is really a bad smell daily. Also the hotel is a bit dead ( quiet) they should offer some entertainment of the culture and music. Breakfast was decent but they didn’t offer no fish on any day and options like gluten free or sugarless items for those who don’t eat sugar and are sensitive to gluten. Enjoyed my stay "

"Tea wasnot readily available. Breakfast option was very limited. Staff was friendly and helpful. The hot water was not the best in the shower even after i reported it. "