Borella hotels in Colombo

"I was disappointed with the poor service at the buffet. It’s not about the food. The service staff were not welcoming at all. I paid for half board. The first night of the buffet, we had two cokes besides our normal food. While we were about to leave, the head waiter very loudly that all can hear, called us and said we need to pay for the cokes we consumed. I try to apologize to him. But, he turned away from us. That is vey insulting. For 1200/- you would embarrass us like that in front of all of the guest and staff. From that time forward we did not go to the already buffet at all. I had very high hopes for this hotel, since this is one of the oldest and renowned hotel in Colombo. But, the service staff need more coaching in customer engagement and it needs to start from top down. You lost two customers."

"Friendly staff, good room, pool and airport pickup service"

"The rooms were nice and clean. The pool had an amazing view and nice poolside food and beverages. The breakfast buffet was great with lots of variety and the view was calming. "

"It was great"

"Everything was perfect! The staff were incredibly hospitable and the hotel was very welcoming. Food was amazing and such a vast selection, would definitely recommend getting the breakfast package. Perfect for a relaxing break spent by a pool. "

"Very well appointed hotel, comfortable rooms, good health facilities and spa, really nice breakfast, but the nicest thing was the staff... friendly, helpful, polite and engaging "

"Clean room, helpful staff. Breakfast options could be better"

"Great service, hotel staff are always there to assist you."

"Good"