Exterior
Check availability

Reviews of Holiday Inn Express & Suites Norwood-Boston Area, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Norwood-Boston Area, an IHG Hotel
225 Norwood Park S, Norwood, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 550 out of 1000 reviews" "
Rating 8 - Good. 264 out of 1000 reviews" "
Rating 6 - Okay. 79 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 57 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Nyima

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 15 Dec 2023
Dear Angela,We appreciate you taking the time to leave your five-star rating regarding your recent visit to Holiday Inn Express & Suites Norwood-Boston. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,George MansourGeneral Manager

10/10 Excellent

George

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great branch
Stayed 1 night in Dec 2023
Response from General Manager on 15 Dec 2023
Dear George,It is wonderful to know you had an enjoyable stay at Holiday Inn Express & Suites Norwood-Boston. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely,George MansourGeneral Manager

6/10 Okay

Nelson

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room had comfortable king bed and was clean However, bathroom in need of repair. Shower shampoo dispenser was found on shower stall floor and appeared to come unglued from tile. Breakfast was good with lots of options. Property interior a bit dated, but clean. Breakfast area definitely updated and modern. Staff was courteous and friendly.
Stayed 1 night in Dec 2023
Response from General Manager on 15 Dec 2023
Dear Nelson,Thank you for taking the time to review your stay with us. We are pleased to know that our comfortable beds, clean accommodations, and wide breakfast spread met your expectations. However, we apologize for the issues with the bathroom and we have also noted your observations on our property. Thank you for sharing your experience with us, and we hope to have another opportunity to provide you with the perfect stay you deserve.Sincerely,George MansourGeneral Manager

8/10 Good

Melixsa

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Dear Melixsa,We appreciate you taking the time to leave your eight-star rating regarding your recent visit to Holiday Inn Express & Suites Norwood-Boston. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,George MansourGeneral Manager

10/10 Excellent

Rebecca

Business traveller
Liked: Amenities
Very convenient
Stayed 1 night in Nov 2023
Response from General Manager on 1 Dec 2023
Dear Rebecca,Thank you for the perfect rating! We are delighted you had a great time at Holiday Inn Express & Suites Norwood-Boston and you found our location convenient. Thank you for your business and we look forward to making your next stay a great one once again.Sincerely,George Mansour,General Manager

8/10 Good

Doris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Doris,It is wonderful to know you had an amazing stay at Holiday Inn Express & Suites Norwood-Boston. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely,George Mansour,General Manager

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, property conditions & facilities
This is a nice property in quiet business park. I enjoyed my one night stay and would stay here again if I was in the area. Below I will list some of the things the property management should improve on to take this place over the top. - Staff is nice but don't go out of their way to make you feel special. They mostly spend their time in the office so you have to wait until they pop out to help you. Check-in process was fast and seamless since I had booked with Expedia and they had all my info. Key was ready for me and my request of a QUIET room was met. - Room was clean, beds were very comfortable and basically has everything you need to have a good night sleep. The bathroom was in nice as well except for the mold building up around the caulking in the shower, this was not a deal breaker for me but definitely something management should address. - Regarding breakfast, coffee tasted very good, eggs tasted like they were made from a powdered substance, turkey sausage was dry, pork sausage was good, best part of the breakfast. Everything else tasted like a continental breakfast should taste. Oh yeah, don't have the juice, it's very watered down which makes it taste like water with a few drops of color and sugar.
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov 2023
Dear Jose,Thank you for the generous rating and for your detailed review of Holiday Inn Express & Suites Norwood-Boston. We are pleased that we met your expectations with our property and clean accommodations and also with a smooth check-in. While we are glad to see your positive comments, we appreciate your suggestions regarding our front desk, housekeeping, and our breakfast. Your constructive feedback is an opportunity for us to improve and reach the best level of guest satisfaction, so we thank you for sharing it with us. It has been a pleasure to host you, and we hope you will choose to stay with us again.Sincerely,George Mansour,General Manager

8/10 Good

Doris

Travelled with family
Stayed 1 night in Nov 2023
Response from General Manager on 12 Nov 2023
Dear Doris,Thank you for choosing Holiday Inn Express & Suites Norwood-Boston. We are glad you had an overall good stay and we look forward to the opportunity to host you again in the future.Sincerely,George MansourGeneral Manager

4/10 Poor

Binh

Stayed 1 night in Nov 2023
Response from General Manager on 10 Nov 2023
Dear Binh, We are disappointed to see your rating and apologize that you did not enjoy your stay with us. We would appreciate hearing from you where we could have made improvements. Thank you and we hope you will visit us again.Sincerely,George Mansour,General Manager

8/10 Good

Marie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 28 Oct 2023
Thank you for the kind rating, Marie! We are glad you had a good time at Holiday Inn Express & Suites Norwood-Boston and we look forward to welcoming you back again soon.Sincerely,George Mansour,General Manager

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2023
Response from General Manager on 16 Nov 2023
Thank you for the five-star rating, Rebecca! It was a pleasure to have you as our guest and we hope to welcome you back to Holiday Inn Express & Suites Norwood-Boston again soon.Sincerely,George Mansour,General Manager

10/10 Excellent

Praveen, New Hyde Park

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast wasn’t that great. Needs improvement.
Stayed 1 night in Oct 2023
Response from General Manager on 27 Oct 2023
Dear Praveen,Thank you for the generous rating of Holiday Inn Express & Suites Norwood-Boston and it is lovely to know that we exceeded your expectations. Your feedback regarding our breakfast is noted. We hope you are already planning your next stay with us.Sincerely,George Mansour,General Manager

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from General Manager on 24 Oct 2023
Dear James,Thank you for the generous rating of Holiday Inn Express & Suites Norwood-Boston. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you are already planning your next stay with us.Sincerely,George Mansour,General Manager

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay friendly staff decent breakfast thanks
Stayed 2 nights in Oct 2023
Response from General Manager on 17 Oct 2023
Dear Judy,We appreciate you taking the time to leave your five-star rating regarding your recent visit to Holiday Inn Express & Suites Norwood-Boston. We are glad that everything went well during your stay and that you liked our breakfast and found our staff friendly. We hope to welcome you again soon.Sincerely,George Mansour,General Manager

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and easy check in and check out process. Room was huge and very clean. Would recommend.
Stayed 1 night in Sep 2023
Response from General Manager on 15 Oct 2023
Dear Kimberly,Thank you for choosing Holiday Inn Express & Suites Norwood-Boston. We are glad you found our check-in and check out process to be quick and easy and your room to be well-maintained. Your recommendation to others means a lot to us and we look forward to accommodating you again in the future.Sincerely,George Mansour,General Manager

2/10 Terrible

Dave

Disliked: Room comfort
Thin walls
The place was busy, with too much noise. Could not sleep.
Stayed 2 nights in Oct 2023
Response from General Manager on 13 Oct 2023
Dear Dave,Thank you for the review. We apologize for not meeting your expectations. We make every effort to provide all our guests with a restful night's sleep, and we apologize for the noise you experienced. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,George Mansour,General Manager

6/10 Okay

Sachin

Stayed 1 night in Sep 2023
Response from General Manager on 1 Nov 2023
Dear Sachin,Thank you for choosing our hotel and for sharing your rating. We are glad you had an overall good stay, and we look forward to welcoming you back for a perfect experience next time.Sincerely,George Mansour,General Manager

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Thank you.
Stayed 3 nights in Oct 2023
Response from General Manager on 10 Oct 2023
Dear Scott,On behalf of our team at Holiday Inn Express & Suites Norwood-Boston, thank you for the excellent rating! We were pleased to have exceeded your expectations and we look forward to making your next stay an exceptional one as well.Sincerely,George Mansour,General Manager

6/10 Okay

Brenda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We requested with the reservation for my 2 rooms to be together. One was on the 3rd floor and the other was on the first floor. They said they gave me a suite on the first floor, it was a king bed with a jet tub next o the wall on left side of king bed. VERY strange. Not happy rooms were so far apart!!
Stayed 2 nights in Oct 2023
Response from General Manager on 28 Oct 2023
Dear Brenda,Thank you for reviewing your recent stay with us. We are sorry you were disappointed regarding your rooms. Please know we cannot guarantee rooms next to each other or on the same floor as it depends on availability. While our front desk always try their best to make it happen, we regret adjacent rooms were unavailable. We hope this did not detract from your overall stay and that you will choose to stay with us again.Sincerely,George Mansour,General Manager

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the skating rink!
Stayed 1 night in Oct 2023
Response from General Manager on 9 Oct 2023
Dear Ashley,Thank you for the perfect rating! We are delighted you had a great time at Holiday Inn Express & Suites Norwood-Boston. Our hotel is the perfect place to stay during your visit to Downtown Boston where you can experience a variety of activities nearby. We are glad you liked that we are close to the skating rink. We look forward to making your next stay a great one once again.Sincerely,George Mansour,General Manager

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast!
Stayed 2 nights in Oct 2023
Response from General Manager on 9 Oct 2023
Dear Ashley,Thank you for the five-star rating! We are delighted to have exceeded your expectations. It is our pleasure to know that you enjoyed our breakfast offerings. We enjoyed having you as our guest, and we hope to see you again at Holiday Inn Express & Suites Norwood-Boston.Sincerely,George Mansour,General Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and large enough for four people
Stayed 2 nights in Oct 2023
Response from General Manager on 5 Oct 2023
Dear Karen,Thank you for taking the time to leave your five-star rating regarding your recent visit to Holiday Inn Express & Suites Norwood-Boston. It is great to know about your excellent stay with us and we appreciate you highlighting our spacious room. We hope to welcome you again soon.Sincerely,George Mansour,General Manager

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 5 Oct 2023
Dear Rafael, Thank you for the generous rating of Holiday Inn Express & Suites Norwood-Boston. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you are already planning your next stay with us.Sincerely,George Mansour,General Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 6 Oct 2023
Dear Christopher, Thank you for the perfect rating! We are delighted you had a great time at Holiday Inn Express & Suites Norwood-Boston and we look forward to making your next stay a great one once again.Sincerely,George Mansour,General Manager

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 5 Oct 2023
Dear Jacqueline,It is wonderful to know you had an enjoyable stay at Holiday Inn Express & Suites Norwood-Boston. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely,George Mansour,General Manager

2/10 Terrible

Sharrieffa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good stay
As I was checking in, I left my wallet on the counter, when I came back it was gone. It was a late check in, not many people coming in and out. The front desk person wouldn’t run back the tape to see who took it. The sink was stopped up. It was loud. Not a good stay. Mold in the shower. I never do reviews, but I had to do this one.
Sink stopped up.
Mold in the shower
Mold in the shower
Stayed 1 night in Oct 2023
Response from General Manager on 12 Oct 2023
Dear Sharrieffa,Thank you for sharing your feedback. We are sorry to hear about your experience and that you did not have a good stay. We hope to have the opportunity to host you in the future.Sincerely,George MansourGeneral Manager

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 1 Oct 2023
Dear Eva, Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Holiday Inn Express & Suites Norwood-Boston.Sincerely, George Mansour, General Manager

10/10 Excellent

Tyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, no problems.
Stayed 3 nights in Sep 2023
Response from General Manager on 30 Sept 2023
Dear Tyan,We appreciate you taking the time to leave your five-star review regarding your recent visit to Holiday Inn Express & Suites Norwood-Boston. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,George Mansour,General Manager

10/10 Excellent

Melissa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything
Stayed 1 night in Sep 2023
Response from General Manager on 30 Sept 2023
Dear Melissa,Thank you for the five-star review! We are delighted you had a great time at Holiday Inn Express & Suites Norwood-Boston and we look forward to making your next stay a great one once again.Sincerely,George Mansour,General Manager

10/10 Excellent

Sandra

Stayed 1 night in Sep 2023
Response from General Manager on 20 Oct 2023
Dear Sandra,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Holiday Inn Express & Suites Norwood-Boston.Sincerely,George Mansour,General Manager

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
Stayed 1 night in Sep 2023
Response from General Manager on 29 Sept 2023
Dear Jorge, Thank you for being our guest at Holiday Inn Express & Suites Norwood-Boston and for sharing your feedback. We are glad that you had a great stay and that you appreciated our clean and quiet accommodations. We wish you all the best, and we look forward to welcoming you back soon.Sincerely, George Mansour, General Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 28 Oct 2023
Dear Robert,Thank you for taking a moment to rate your experience. All of us at Holiday Inn Express & Suites Norwood-Boston are thrilled you had a good time at our hotel, and we invite you to stay with us again when you visit the area.Sincerely,George Mansour,General Manager

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in great location & staff was very good
Stayed 1 night in Sep 2023
Response from General Manager on 25 Sept 2023
Dear Janet, Thank you for evaluating your stay at Holiday Inn Express & Suites Norwood-Boston. We are glad that you had a great stay and that you appreciated our location and service. We hope you will visit us again the next time you are in the area. Have a wonderful day!Sincerely, George Mansour, General Manager

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 25 Sept 2023
Dear Kimberly, Thank you for taking a moment to rate your experience. All of us at Holiday Inn Express & Suites Norwood-Boston are thrilled you had a good stay at our hotel and we invite you to stay with us again when you visit the area.Sincerely, George Mansour, General Manager

8/10 Good

Lisa DeStaso DeStaso

Stayed 1 night in Sep 2023
Response from General Manager on 15 Oct 2023
Dear Lisa,We appreciate you taking the time to leave your four-star rating regarding your visit to Holiday Inn Express & Suites Norwood-Boston. We are glad you had a great stay and we look forward to having you as our guest again soon.Sincerely,George Mansour,General Manager

10/10 Excellent

Francis

Stayed 1 night in Sep 2023
Response from General Manager on 15 Oct 2023
Dear Francis,Thank you for your outstanding rating! It is a pleasure to know that we exceeded your expectations. We look forward to hosting you again at Holiday Inn Express & Suites Norwood-Boston, and we hope that will be soon!Sincerely,George Mansour,General Manager

10/10 Excellent

Julie

Stayed 1 night in Sep 2023
Response from General Manager on 14 Oct 2023
Dear Julie,Thank you for the excellent rating! We are thrilled we met your expectations for a fantastic stay at Holiday Inn Express & Suites Norwood-Boston and it will be our pleasure to host you again.Sincerely,George Mansour,General Manager

10/10 Excellent

Charles

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melissa and the staff very helpful.
Stayed 1 night in Sep 2023
Response from General Manager on 22 Sept 2023
Dear Charles, Thank you for taking the time to share your feedback with us. We are so happy you had a wonderful time and are certain Melissa and the team will be over the moon to hear they created a memorable experience for you. We appreciate your kind words and look forward to welcoming you back to Holiday Inn Express & Suites Norwood-Boston. Sincerely, George Mansour, General Manager

10/10 Excellent

Tianna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about our stay was wonderful and we will stay again in the future
Stayed 1 night in Sep 2023
Response from General Manager on 19 Sept 2023
Dear Tianna, Thank you for letting us know that you had a great stay at Holiday Inn Express & Suites Norwood-Boston. Thank you once again for your feedback, and we are excited that you plan on staying with us on your next trip to the area.Sincerely, George Mansour, General Manager

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Upgraded and clean
Stayed 1 night in Sep 2023
Response from General Manager on 19 Sept 2023
Dear Dennis, Thank you for sharing about your stay at Holiday Inn Express & Suites Norwood-Boston. We are pleased to know that you enjoyed our clean and upgraded property. It was a pleasure to host you, and we hope to welcome you back soon.Sincerely, George Mansour, General Manager

8/10 Good

Nancy S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from General Manager on 16 Sept 2023
Dear Nancy, Thank you for taking a moment to rate your experience. All of us at Holiday Inn Express & Suites Norwood-Boston are thrilled you had a good stay at our hotel and we invite you to stay with us again when you visit the area.Sincerely, George Mansour, General Manager

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
EXCELLENT. Thank you
Stayed 1 night in Sep 2023
Response from General Manager on 15 Sept 2023
Dear Cristina, It was a pleasure to welcome you as our guest at Holiday Inn Express & Suites Norwood-Boston, and we are elated that you thoroughly enjoyed your stay with us. Thank you for your positive feedback and we hope to see you again soon.Sincerely, George Mansour, General Manager

10/10 Excellent

allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on 14 Sept 2023
Dear Allison, Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Holiday Inn Express & Suites Norwood-Boston.Sincerely, George Mansour, General Manager

8/10 Good

Michele

Stayed 1 night in Sep 2023
Response from General Manager on 13 Sept 2023
Dear Michele, It is wonderful to know you had an enjoyable stay at Holiday Inn Express & Suites Norwood-Boston. We appreciate the positive rating and hope to make your next stay an exceptional one as well.Sincerely, George Mansour, General Manager

10/10 Excellent

Emily Reedha, Rochester

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, modern and comfortable. Took us some time to figure out how to get the room temperature adjusted, but it worked out fine in the end. The breakfast was typical hotel food, but good and the automatic pancake machine was pretty cool. It’s about a 40 min drive into downtown Boston.
Stayed 2 nights in Sep 2023
Response from General Manager on 11 Sept 2023
Dear Emily, Thank you for the five-star review of Holiday Inn Express & Suites Norwood-Boston. We are delighted to read about your fantastic stay and how much you enjoyed our clean accommodations, breakfast, and convenient location. We hope this great experience will bring you back to stay with us again soon.Sincerely, George Mansour, General Manager

10/10 Excellent

DEBORAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 7 Sept 2023
Dear Deborah, Thank you for the generous rating of Holiday Inn Express & Suites Norwood-Boston. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you are already planning your next stay with us.Sincerely, George Mansour, General Manager

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about my stay and would definitely stay there again
Stayed 1 night in Aug 2023
Response from General Manager on 2 Sept 2023
Dear Lisa, It was a pleasure to welcome you as our guest at Holiday Inn Express & Suites Norwood-Boston, and we are elated that you thoroughly enjoyed your stay with us. Thank you for your feedback and we look forward to providing you with another great visit.Sincerely, George Mansour, General Manager

6/10 Okay

Sergio

Liked: Property conditions & facilities
Disliked: Staff & service
The property is in good conditions but my last night as I wanted extended the reservation for another night the staff person started argue with me and she was passive aggressive and verbally abusive telling me that she could not help me because I used Expedia. So I reply that she didn't know what was customer service and being polite with clients and that she didn't know how to do her job. She called the police on me saying I did offended her. She was so terrible and abusive that I need to call the police on the Hotel staff and let know what happened. The staff doesn't know how do talk with clients are very rude and not feel clients welcoming there.
Stayed 3 nights in Aug 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Noisy A/C, no fresh air make up, dead air in the room, cannot open the window, wait at breakfast for buffet resupply. Far from city, train trip is long and not convenient. Not what I expected for the price paid.
Stayed 2 nights in Aug 2023
Response from General Manager on 30 Aug 2023
Dear Guest, Thank you for staying at our hotel and for letting us know about your experience. We always aspire to exceed our guest's expectations; therefore, we apologize for the concerns you had during your stay. We thank you for your time and hope you will consider staying with us again for a better experience.Sincerely, George Mansour, General Manager