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Reviews of Hotel Indigo Boston Garden, an IHG Hotel

4 out of 5
Hotel Indigo Boston Garden, an IHG Hotel
280 Friend Street, Boston, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 432 out of 752 reviews" "
Rating 8 - Good. 194 out of 752 reviews" "
Rating 6 - Okay. 67 out of 752 reviews" "
Rating 4 - Poor. 30 out of 752 reviews" "
Rating 2 - Terrible. 29 out of 752 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was excellent and extremely courteous.
Stayed 3 nights in May 2024
Response from Sean on 22 May 2024
John, Our staff has earned wide renown for service just as you describe. You have warmed our day to let us know that the legacy continues. Please don't be a stranger!

8/10 Good

Vicky, Palmdale

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Property is near public transit. We found that was the best way to get places around Boston. Staff was friendly. I just wish they had a bellhop and that housekeeping was offered daily. Returned from a full day of sightseeing to find that no one had cleaned our room or emptied the trash. Restaurant had good tasting food.
Stayed 2 nights in May 2024
Response from Sean on 22 May 2024
Vicky,We appreciate your stay with us. I do apologize that our bellhop was busy at the moment of your arrival. Typically we do have such reception, and we will make sure to provide more assistance to your arrival next time. Regarding daily housekeeping, our policy is to extend stayover service to every guest, so I do offer sincere apologies for that oversight. On your next stay, we will be sure to correct these issues and hopefully earn that 5th star that we regrettably missed this time around.

4/10 Poor

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Sean on 22 May 2024
Jason,I truly regret to see that we fell short and earned such a low score from you. You are more than welcome to contact us, to let us know what could have been done differently to earn your satisfaction. Hope to connect, and safe travels.

8/10 Good

Koon Ming

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of business around the hotel
Stayed 2 nights in May 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the stay
Stayed 1 night in Apr 2024
Response from Sean on 9 May 2024
Mark, You honor us with your stay and positive feedback. Don't think we won't show you an even better stay next time! Safe Travels.

10/10 Excellent

mike

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place by the Garden
Stayed 3 nights in Apr 2024
Response from Sean on 2 May 2024
Mike, this great place is always ready to welcome you back! Please check Garden calendar to see if there are any events calling you back to our neighborhood! Thanks so much.

10/10 Excellent

BRYAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Patrick Strong - General Manager on 8 May 2024
Thank you for your feedback, we look forward to welcoming you again soon!

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Go bruins
Stayed 5 nights in Apr 2024
Response from Sean on 28 Apr 2024
Yeah, Go Bruins! Thanks for staying with us Zach! Hope you stay with us again for the playoff games on the horizon. Safe Travels.

10/10 Excellent

Dawn Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay!
Stayed 5 nights in Apr 2024
Response from Sean on 26 Apr 2024
Thank you so much, Dawn. Hosting you was a real treat! Hope it is not the last time!

8/10 Good

Rosemary

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sean on 26 Apr 2024
Thank you, Rosemary for your review! We appreciate your stay and are eager to earn that last point next time. Do not hesitate to reach out!

10/10 Excellent

Joanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place . Would highly recommend
Stayed 1 night in Apr 2024
Response from Sean on 18 Apr 2024
Thank you for gracing our neighborhood with your presence! Please come back to Indigo Boston when you feel like exploring the West End some more!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to attend events at TD Garden! Restaurant and bar were great!!
Stayed 1 night in Apr 2024
Response from Sean on 18 Apr 2024
Thanks for the compliment - yes, TD Garden is a good neighbor to have! Glad you enjoyed the hotel's offerings. Safe Travels.

10/10 Excellent

Kathleen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so nice, friendly and polite!! When we go back to Boston, we are staying there again :)
Stayed 1 night in Apr 2024
Response from Sean on 18 Apr 2024
It is nice to hear you will be returning. We cannot wait to welcome you back to the neighborhood. Safe travels!

10/10 Excellent

Brianne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all phenomenal
Stayed 2 nights in Apr 2024
Response from Patrick Strong - General Manager on 6 Apr 2024
Thank you for your feedback, we look forward to welcoming you again soon!

10/10 Excellent

Delanie

Stayed 1 night in Apr 2024
Response from Sean on 26 Apr 2024
Delanie, we are much obliged. If ever you visit the West End again, please let us know!

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for us. Had a problem with the TV which was fixed promptly. The room was large especially for a city. There was a concert at the Garden and I noticed many men asking for money that night. Our room faced the street the hotel provided a white noise machine to mask the traffic noises.
Stayed 2 nights in Mar 2024
Response from Patrick Strong - General Manager on 3 Apr 2024
Thank you for your feedback, we look forward to welcoming you soon!

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time.
Stayed 3 nights in Mar 2024
Response from Patrick Strong -General Manager on 2 Apr 2024
Thank you for your feedback, we look forward to welcoming you again soon!

10/10 Excellent

Erin

Stayed 1 night in Mar 2024
Response from Sean on 18 Apr 2024
Erin, thanks for the amazing score! We are honored to have served you. Please, don't be a stranger when you are in the neighborhood!

8/10 Good

Calvin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was wonderful across the restaurant and staff inside. Unfortunately realized after we had departee that the valet left a scratch on the back bumper of my truck. Nothing was mentioned upon return, but clearly backed into something.
Stayed 1 night in Mar 2024
Response from Patrick Strong - General Manager on 26 Mar 2024
Thank you for your feedback, we look forward to welcoming you again soon!

8/10 Good

Mason

Stayed 1 night in Mar 2024
Response from Sean on 18 Apr 2024
Mason, we are so glad you enjoyed your stay and we're excited to see we have room for improvement. We will take into consideration anything that would lead to us earning that last point. All the Best!

10/10 Excellent

Cara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were amazing, thank you!! We’ll be back for sure!
Stayed 1 night in Mar 2024
Response from Patrick Strong - General Manager on 26 Mar 2024
Thank you for your feedback, we look forward to welcoming you again soon!

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great customer service
Stayed 2 nights in Mar 2024
Response from Patrick Strong - General Manager on 26 Mar 2024
Thank you for your feedback, we look forward to welcoming you again soon!

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Boston Bruins game. Didn’t have to worry about parking for the game.
Stayed 2 nights in Mar 2024
Response from Patrick Strong - General Manager on 26 Mar 2024
Thank you for your feedback, we look forward to welcoming you again soon!

10/10 Excellent

Steve

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location for a Bruins game
Stayed 1 night in Mar 2024
Response from Patrick Strong - General Manager on 13 Mar 2024
Thank you for your feedback, we look forward to welcoming you again soon!

10/10 Excellent

Therese

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 1 night in Mar 2024
Response from Patrick Strong - General Manager on 13 Mar 2024
Thank you for your feedback, we look forward to welcoming you again soon!

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Patrick Strong - General Manager on 26 Mar 2024
Thank you for your feedback, we look forward to welcoming you again soon!

10/10 Excellent

Alan

Stayed 1 night in Dec 2023
Response from Patrick Strong - General Manager on 8 Mar 2024
Thank you for your feedback, we look forward to welcoming you again soon!

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Patrick Strong - General Manager on 8 Mar 2024
Thank you for your feedback, we look forward to welcoming you again soon!

10/10 Excellent

Karen

Stayed 1 night in Mar 2024
Response from Patrick Strong - General Manager on 26 Mar 2024
Thank you for your feedback, we look forward to welcoming you again soon!

10/10 Excellent

Ivonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good area. Rest good
Stayed 2 nights in Mar 2024
Response from Patrick Strong - General Manager on 8 Mar 2024
Thank you for your feedback, we look forward to welcoming you again soon!

10/10 Excellent

Gleicianne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That place is clean and smell so good. I really like the breakfast.
Stayed 1 night in Feb 2024
Response from Patrick Strong - General Manager on 26 Feb 2024
Thank you for your feedback, we look forward to welcoming you again soon!

10/10 Excellent

Deborah

Liked: Staff & service, property conditions & facilities
We had a wonderful stay. Great find!!!
Stayed 1 night in Feb 2024
Response from Patrick Strong - General Manager on 26 Feb 2024
Thank you for your feedback, we look forward to welcoming you again soon!

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whats not to love. Hop skip and a jump across the street from TD Garden. Amazing food on every corner. North End pastries and pizza like 5 blocks away... Staff was brilliant, great hotel bar, fantastic spot, views were amazing. I had three kids in tow and they made the experience totally stress free.
Stayed 2 nights in Feb 2024
Response from Patrick Strong - General Manager on 26 Feb 2024
Thank you for your feedback, we look forward to welcoming you again soon!

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great if your going to a Celtics game! 1 min walk! Very friendly staff and room was clean!
Stayed 1 night in Feb 2024
Response from Patrick Strong - General Manager on 20 Feb 2024
Thank you for your feedback, we look forward to welcoming you again soon!

10/10 Excellent

Kate

Stayed 1 night in Feb 2024
Response from Patrick Strong - General Manager on 26 Mar 2024
Thank you for your feedback, we look forward to welcoming you again soon!

10/10 Excellent

klaudja

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Patrick Strong - General Manager on 20 Feb 2024
Thank you for your feedback, we look forward to welcoming you again soon!

8/10 Good

?

Liked: Cleanliness, staff & service, property conditions & facilities
Almost good
Stayed 1 night in Feb 2024
Response from Patrick Strong - General Manager on 20 Feb 2024
Thank you for the feedback, we look forward to welcoming you again soon!

8/10 Good

?

Liked: Cleanliness, staff & service, property conditions & facilities
Need big space
Stayed 2 nights in Feb 2024
Response from Patrick Strong - General Manager on 20 Feb 2024
Thank you for the feedback, we look forward to welcoming you again soon!

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay at this hotel. This is a cool spot and has a very relaxed vibe to it
Stayed 1 night in Feb 2024
Response from Patrick Strong - General Manager on 20 Feb 2024
Thank you for the feedback, we look forward to welcoming you again soon!

4/10 Poor

Ian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately we will definitely not be staying here again. The hotel was clean, the staff was great, and the location was convenient but the room/facility had some major issues in our opinion. The walls were paper thin (we could easily hear our neighbor speaking at a normal volume), there was only cable TV and most of the channels did not work (bad reception or something), the fan in the bathroom did not work, the room was very warm and we were unable to turn on the AC, and the bed was uncomfortable (there was an indentation from where previous people had slept and worn away the mattress).
Stayed 1 night in Feb 2024
Response from Patrick Strong - General Manager on 8 Feb 2024
Thank you for your feedback regarding your most recent stay. I am saddened to hear you encountered issues during your stay and will not be returning to stay with us in the future. I will share these details with our maintenance team and get them addressed right away. Please let us know if there is anything else we can assist you with!

10/10 Excellent

Sharon, Wakefield

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome hotel
Stayed 1 night in Feb 2024
Response from Patrick Strong - General Manager on 8 Feb 2024
Thank you for your feedback, we look forward to welcoming you again soon!

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Great place great people
Stayed 1 night in Feb 2024
Response from Patrick Strong - General Manager on 2 Feb 2024
Thank you for staying with us, we appreciate your feedback! Look forward to welcoming you again soon!

10/10 Excellent

Dianna, Grand haven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Patrick Strong - General Manager on 1 Feb 2024
Thank you for your feedback, we look forward to welcoming you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Met my expectations to be close to TD Garden
Stayed 1 night in Jan 2024
Response from Patrick Strong - General Manager on 1 Feb 2024
Thank you for your feedback, we look forward to welcoming you again soon!

10/10 Excellent

Shayna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Staff!
The staff is so friendly and accommodating! We thoroughly enjoyed our stay!
Stayed 1 night in Jan 2024
Response from Patrick Strong - General Manager on 29 Jan 2024
Thank you for your feedback, we look forward to welcoming you again soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Close to TD Garden
Stayed 1 night in Jan 2024
Response from Patrick Strong - General Manager on 25 Jan 2024
Thank you for your feedback, we look forward to welcoming you again soon!

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Company Christmas Party
Stayed to attend company party and Bruins game, our accommodations were excellent.
Stayed 1 night in Jan 2024
Response from Patrick Strong - General Manager on 23 Jan 2024
Thank you for your feedback, we hope to welcome you again soon!

10/10 Excellent

kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Patrick Strong - General Manager on 23 Jan 2024
Thank you for your feedback, we look forward to welcoming you again soon!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Patrick Strong - General Manager on 23 Jan 2024
Thank you for your feedback, we look forward to welcoming you again soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for going to bruins game
Stayed 1 night in Jan 2024
Response from Patrick Strong - General Manager on 20 Jan 2024
Thank you for your feedback, we look forward to welcoming you again soon!